Information Technology Specialist jobs in Surrey, BC

We are a world leader in the design and manufacture of computers for all types of divers, offering products which are powerful, simple and reliable. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results, and welcome team players to join us in our journey!

We provide a culture that embraces innovation, passion and performance excellence. We are growing fast and offer professional growth opportunities and a dynamic, informal, and engaging workplace. Join our team and enjoy an inspiring environment where challenging and interesting work is part of daily life. We live our brand and being located on the BC coast where we have the Pacific Ocean on our doorstep, we regularly enjoy staff dives using our tech in the local waters. We invite you to check us out at www.shearwater.com.

Job Summary

We are looking for a Mobile Test Specialist to design, execute, and improve test strategies for mobile applications connected to Shearwater dive computers and related products. This is a senior individual contributor role for a test specialist who combines strong hands-on mobile app validation skills with system-level thinking across app workflows, Bluetooth connectivity, device integration, data integrity, performance, and release quality.

The ideal candidate can move effectively from requirements to test strategy to execution to defect triage, communicate clearly through structured test documentation and defect analysis, and use approved AI-assisted engineering tools responsibly to improve productivity without compromising quality, reliability, or user experience.

Job Type: Monday to Friday (Hybrid)

Responsibilities

KRA 1. Test Strategy, Planning, and Execution (35%)

• Design, develop, and execute test plans, test cases, and test scenarios for Shearwater mobile applications on iOS and Android
• Translate product requirements, user stories, and system behaviors into clear, traceable test coverage
• Validate key workflows including onboarding, dive log sync, Bluetooth pairing, firmware update flows, settings, notifications, and data presentation
• Plan and execute functional, regression, exploratory, and end-to-end testing across releases
• Ensure test coverage addresses usability, reliability, backward compatibility, and real-world customer scenarios

KRA 2. System Integration, Debugging, and Quality Investigation (25%)

• Investigate issues spanning mobile app, Bluetooth communication, device firmware, backend APIs, and data handling
• Reproduce, isolate, and document issues across app versions, OS versions, device models, and connected Shearwater products
• Analyze logs, telemetry, crash reports, and diagnostic data to identify root causes and support triage
• Work closely with firmware, mobile development, backend, QA, and product teams to resolve cross-functional quality issues
• Validate bug fixes thoroughly and confirm regression risk before release

KRA 3. Automation, Tooling, and AI-Assisted Productivity (15%)

• Build, maintain, or improve mobile app test automation and supporting test tools where practical
• Contribute to automation for regression coverage, test data setup, log capture, and workflow efficiency
• Use approved AI-assisted tools such as Claude, ChatGPT, GitHub Copilot, or equivalent to improve productivity in test generation, defect analysis, log interpretation, documentation, and workflow acceleration
• Critically review and validate all AI-assisted output before use in testing or reporting

KRA 4. Documentation, Defect Quality, and Communication (15%)

• Produce clear and structured test documentation, including test plans, test cases, regression suites, test summaries, defect reports, and release-quality assessments
• Write high-quality defects with clear reproduction steps, expected vs actual results, logs, screenshots, and severity assessment
• Communicate technical issues and release risks effectively to engineering, product management, and other stakeholders
• Support clear go/no-go quality discussions with evidence-based recommendations

KRA 5. Cross-Functional Contribution and Quality Leadership (10%)

• Act as a strong senior individual contributor within the QA / test function
• Raise the bar on test coverage, defect quality, release discipline, and risk visibility
• Mentor less experienced testers in structured testing, debugging discipline, and quality communication
• Contribute to continuous improvement in mobile app QA workflows, tools, and team practices

Key Qualifications and Experience:

• 5+ years of professional experience in mobile app testing or software QA for commercial products
• Strong hands-on experience testing iOS and Android applications
• Experience validating Bluetooth-connected or hardware-connected mobile applications
• Strong understanding of functional testing, regression testing, exploratory testing, defect lifecycle, and release validation
• Strong debugging and issue-isolation skills using logs, app diagnostics, and mobile testing tools
• Ability to produce clear test documentation and communicate effectively across development, firmware, backend, and product teams

Preferred Qualifications

• Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, or equivalent practical experience
• Experience testing consumer electronics or connected-device ecosystems
• Experience with BLE connection stability, pairing flows, and reconnection scenarios
• Experience testing firmware update workflows through mobile apps
• Experience with mobile test automation frameworks such as Appium, XCUITest, Espresso, Detox, or similar
• Experience with API testing, crash reporting, analytics, and log analysis tools
• Experience with test scripting or automation support in Python, JavaScript, or TypeScript

The successful candidate is a calm under pressure problem solver, who builds effective team relationships through honest and well thought out communication to get the job done and brings:

• Excellent interpersonal, organizational, and verbal/written communication skills.
• Strong work ethic, self-directed, determined, customer/team-oriented, energetic, enthusiastic.
• Demonstrated tenacious follow-up ability, attention to detail, and problem-solving skills.
• Ability to manage priorities and multi-task a variety of assignments with a positive attitude.
• You are interested in diving or think its pretty cool!

Salary Range:

Career Band 2: $65-100k/ year

Benefits:

These are some of the benefits Shearwater employees enjoy:

· Flex time and Hybrid work site arrangements for most professional staff.

• Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account.
• Competitive vacation allowance.
• Group RSP with company matching contributions.
• 6 personal days per calendar year.
• Diving – open water ticket, dry suit and advanced training company paid.
• Bonuses based on successful annual financial performance of the company
• 10 minute tenant shuttle (or bus) from Skytrain and local Parking available

Ready to dive deeper? To apply, please submit your resume and cover letter!

Shearwater Research, is a privately held technology ISO9001:2015 certified world leader in the field of dive computers for serious divers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centers in Canada, USA, UK, New Zealand, and Thailand.

Shearwater Research is an equal opportunity employer. If you are contacted regarding the position, please advise the member of our recruiting team of any accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

Job Types: Full-time, Permanent

Pay: $65,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Ability to commute/relocate:

• Richmond, BC V6X 2W7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you currently live in Metro Vancouver, or are you willing to relocate?
• How many years of experience do you have creating and maintaining test automation frameworks, test suites, or automated QA processes?
• Describe the products you were responsible for testing native mobile applications on both iOS and Android? Which one was the most fun and why?

Experience:

• testing commercial mobile applications or software products : 3 years (required)
• testing IOS and android applications: 3 years (required)
• validating Bluetooth/ hardware -connected mobile apps: 3 years (required)

Work Location: Hybrid remote in Richmond, BC V6X 2W7