Information Support Officer jobs

• Manage and maintain mission critical data and information depended on to support the accurate, timely response of paramedic resources across Southeastern Ontario.
• Develop, manage and maintain internal Kingston CACC IT resources such as computers, mobile phones, resource network hardware and manage internal processes. Create templates, forms and checklists for use in paper as well as digital and database formats.
• Develop and maintain Kingston CACC database solutions on both the Ministry of Health secure Network as well as Kingston CACC Resource Network, manage and distribute all mission critical information within the Computerized Ambulance Dispatch (CAD) system and the Resource Network.
• Analyze ambulance dispatch data and geographic data to support decision making at Kingston CACC, stakeholder requests and Ministry of Health reporting requirements.
• Maintain Kingston CACC contingency equipment and locations. Jointly develop and maintain policies related to contingency and continuity of operations.

• Education
  • Minimum Required - Completion of Community College Diploma (3-year program) or equivalent experience
  • Preferred - Completion of University degree or equivalent in related field (Preferred)
• Experience
  • Minimum Required - Minimum 5 years of experience supporting information systems, database management, geographic information systems (GIS), and technical operations within a complex emergency services, healthcare, or public safety environment.
  • Preferred - 5 to 7 years
• Min Required:
  • College level skills in GIS and Databases
  • College level skills in computer systems
  • Demonstrable, advanced skills in Microsoft Suite – specifically focused on Excel, Access, Power BI, and VBA language
  • Demonstrable, moderate to advanced skills in computer network management
  • CPR / First Aid

• • EHPMDB Entry to Practice (ETP) Course for Ambulance Communications Officers Ambulance Communications Officer Certification - ARIS II Training
  • ARIS II Administrative Training
  • ARIS II Local Systems Administrator Training
  • Government Mobile Communications Project Training
  • Road to Mental Readiness
  • Mental Health First Aid
  • Joint Health and Safety – Part One Certification
  • Joint Health and Safety – Part Two Certification
• Valid Class ‘G’ Driver’s License

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.