Income Support Case jobs

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

87,200 - 106,600

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Casualty Claims Advisor to help get our customers back on track so they can focus on what matters most.

As a Casualty Claims Advisor within our Specialty Lines Transportation and Marine team, you’ll be part of a national group handling claims across Canada and the United States.

In this role, you will collaborate with cross-functional teams throughout North America to investigate, evaluate, and confidently resolve complex third-party bodily injury claims. This position offers the opportunity to work with a diverse and highly specialized portfolio of clients. You will manage claims related to Long-Haul transportation, support specialized insurance portfolios—including Ontario Facility customers, Intact Public Entities, and the Entertainment sector—and handle bodily injury claims involving marine vessels. Your expertise in claims handling will allow you to analyze and act decisively.

Your strong negotiation skills will help you recognize exposures and proactively drive effective resolutions. We value professionals who can think critically, prioritize, and find creative solutions, within a highly collaborative and energetic team environment.

What you’ll do here:

• Investigate, analyze, evaluate, quantify and report on intermediate to complex Bodily Injury files
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Collect reports and statements to determine liability and coverage
• Within established authority limits, negotiate effective settlements of claims, attend courts proceedings, mediations and settlement meetings
• Manage losses throughout Canada and USA
• Dealing with high value customer in the transportation, municipality and entertainment sectors
• Working with the Facility Association and completing semi-annual reports
• Work in a team environment, acting as a mentor, role model and technical resource for others on the team
• Knowledgeable of insurance case law and regulatory changes while being available as a mentor, role model and technical resource for others
• Work effectively with direct handle claimants, Defence and Plaintiff counsels alike with the goal of resolving the file in a timely manner on all levels of claims
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements

What you bring to the table:

• Ontario & Atlantic tort and litigation claims handling expertise is required
• Minimum of 3-5 years handling Auto Casualty claims
• Knowledge of legislation and regulatory changes governing auto insurance in multiple jurisdictions
• Analytical skills, detail-oriented and organized
• Ability to multitask and juggle competing priorities
• Commercial casualty and/or marine claims experience is considered an asset
• Willingness to obtain provincial adjusting licenses
• Completed or actively pursuing CIP designation is a strong asset
• Bilingual in English and French is an asset

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

#LI-MS1

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.