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    • Experience in a fast-paced customer service environment.
    • Provide exceptional customer service to policyholders, agents, and partners in French and English via…
    • Previous work experience in customer service - any industry.
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    • Experience in a fast-paced customer service environment.
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    • Experience in a fast-paced customer service environment.
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Bilingual Customer Service Professional, Manulife Bank
Manulife
·
3.9
Halifax, NS B3L 4G6
•
Hybrid work
$45,000–$50,000 a year
Permanent, Full-time
Apply on company site

Job details

$45,000–$50,000 a year
Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Extended health care
Permanent, Full-time
Weekends as needed
Hybrid work in 900 Boul De Maisonneuve O, Halifax, NS B3L 4G6

Full job description

Join our Manulife Bank Contact Center as a Bilingual Customer Service Representative (French & English) and make an impact by delivering exceptional service and building strong customer connections.

Build your career in a supportive, flexible environment. Our hybrid model combines in-office collaboration Tuesday to Thursday with remote work on other days. Schedules may fall between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends; availability is required, and schedules are provided in advance. You’ll grow with a collaborative team and enjoy perks such as unlimited coffee and a culture that values your well-being.

Responsibilities:

  • Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.
  • Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.
  • Use advanced technology and software to document interactions accurately and resolve concerns efficiently.
  • Demonstrate empathy and emotional intelligence to build trust and positive relationships.
  • Stay informed about products, services, and industry regulations to provide accurate, useful information.
  • Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications:

  • Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
  • Experience in a fast-paced customer service environment.
  • Call center experience will be considered a strong asset, especially within financial services.
  • Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications:

  • Empower: Inspire confidence and take initiative.
  • Serve: Show genuine care and flexibility in helping customers.
  • Grow: Embrace collaboration, feedback, and continuous learning.

When You Join Our Team

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Halifax, NS B3L 4G6

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