Implementation Support Specialist jobs

Implementation Consultant

[AKA Solution Sleuth; Customer Champion; Software Wizard]

As an Implementation Consultant, your day is spent venturing into the realm of software implementation mastery, expertly customizing solutions to clients' needs, and guiding them to elevated operational success.

With clients and teams in multiple time zones, it’s an early start to the day. Equipped with your caffeinated beverage of choice, you jump on to a Zoom call with a customer based in the Eastern Time Zone. You’ve been collaborating with this team to ensure our software integrates seamlessly with their existing workflows and accounts for their unique master data. In your meticulous style, you pay attention to every detail and how each piece of information will be used to maximize efficiency and productivity for this nursery team.

After your lunch break, you transition into a training session with the Sales Team from a new nursery, walking them through the piloting process and the ins and outs of iQ Grower ERP functionality. Patient and thorough, you leave the team feeling confident and empowered to make the most of their customized features.

As the day winds down, you take time to communicate feedback and enhancement requests to your internal teams, bridging the gap between our clients and our development efforts.

Before logging off for the day, you check your Slack channels to ensure any urgent customer questions are answered. A quick huddle as an implementation team is requested to brainstorm solutions together. With another productive day in the rear-view mirror, you head home knowing you’ve made a tangible difference in the work lives of our clients in the horticulture industry.

Does this sound like a perfect workday? If so, you’re needed on our team as an Implementation Consultant.

Aster Software Inc. is a leading provider of innovative horticulture software solutions built on the Salesforce platform. Our mission is Turning Chaos Into Clarity, Together, empowering businesses in the horticulture sector to thrive. We are committed to excellence, open-mindedness, deep care, and passionate curiosity. Join us in revolutionizing the way horticulture businesses operate.

Job Summary:

We’re seeking a dynamic and experienced Implementation Consultant to join our team. The ideal candidate will play a pivotal role in deploying our cutting-edge ERP software solution to our clients in the horticulture industry. Previous experience with Salesforce and a background in horticulture are advantageous. If you’re passionate about making a difference, thrive in a collaborative environment, and share our core values, we want to hear from you.

What You’ll Get From Us:

• Passion and energy in a growing, tech-loving business
• A vision for the future with increasing expansion and innovation
• A dedicated team that is working together towards a common goal
• Excellent values, in a culture where our values are lived out daily
• Continuous training and career growth opportunities
• A competitive compensation package, including comprehensive benefits coverage

What We Need From You:

• Bachelor's Degree in a relevant field or equivalent practical experience.
• Previous experience in implementing software solutions, preferably on the Salesforce platform.
• Knowledge of the horticulture industry and its unique challenges and requirements is a plus.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Proven ability to manage multiple projects simultaneously and prioritize effectively.
• Willingness and ability to travel for client meetings and on-site implementation support within the USA and Canada.

Your Duties Will Include:

• Collaborate with clients to understand their business needs and objectives.
• Execute the implementation of Aster Software's solutions, ensuring flawless integration with clients' existing systems and workflows.
• Configure and customize the software to meet clients' specific requirements, utilizing your expertise in Salesforce.
• Provide training and support to clients to maximize their utilization and understanding of the software.
• Act as a liaison between clients and internal teams, communicating feedback, issues, and enhancement requests effectively.
• Contribute to the continuous improvement of our implementation processes and methodologies.
• Stay updated on Salesforce and iQ Grower ERP, as well as industry trends, best practices, and emerging technologies, to provide valuable insights to clients and internal teams.

Core Values:

At Aster Software, we live by our core values:

• Be the Best: Strive for excellence in everything we do, continuously seeking opportunities for growth and improvement.
• Open-Minded: Embrace new ideas, perspectives, and challenges with curiosity and adaptability.
• Care Deeply: Demonstrate empathy, integrity, and genuine concern for the well-being of our clients and colleagues.
• Curiously Passionate: Approach our work with enthusiasm, creativity, and a relentless pursuit of knowledge and innovation.

If you’re ready to ride the wave of transformation and make a difference in an industry that’s truly special, apply now to join the Aster Software team. Together, let’s turn chaos into clarity and revolutionize the horticulture world.

Job Types: Full-time, Permanent

Pay: $40.00-$60.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate:

• Chilliwack, BC V4Z 1C5: reliably commute or plan to relocate before starting work (required)

Experience:

• ERP Implementation: 3 years (required)

Willingness to travel:

• 25% (required)

Work Location: In person