Implementation Support Specialist jobs

About ClearDent

ClearDent builds software and digital tools to help dentists manage all aspects of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible, creative talent to join our team and help modernize dental offices across Canada.

About the Role

The Dental Software Implementation Specialist ensures a smooth onboarding experience for our customers by providing project management, coordination and training.

This position is a full-time 24-months contract role based in GTA, Ontario. While you will be based out of your home office, the role does require travel within the GTA.

Responsibilities

• Skilled at analyzing business processes and guiding customers to ensure a smooth transition to
  ClearDent’s systems
  

• Perform on-site training, remote training, and consultative services

• Create educational materials and conduct webinars

• Build lasting relationships with our customers to ensure success

• Maintain accurate histories of customer contacts and training records in our CRM system

• Work with product management to improve software applications and services

• Other duties as assigned

What You Bring

• 2 years of dental practice management experience is required

• 1 year of training experience or equivalent

• Public speaking skill

• Independent worker

• Ability to train in a variety of settings and to a variety of experience levels
  

• Strong customer relationship-building skills
  

• Organization and accurate record-keeping are imperative in this role
• Preference for those with ClearDent software experience

Attributes

• Efficient and organized, able to juggle various tasks
  

• Energetic, self-directed and results-oriented
  

• Genuine interest in helping people
  

• High emotional intelligence with a high degree of empathy
  

• Natural problem solver, with highly developed diplomacy skills
  

• Natural curiosity and a desire to continually grow and develop
  

• Comfortable working in a fast-paced and dynamic environment
  

• Team player with a positive attitude and willingness to work collaboratively

Work Environment

• May work outside of regular business hours
• A valid driver’s license and reliable vehicle are required
  
• Travel may be required from time to time

One Last Thing

We understand that the best candidates don’t always meet every requirement. If you’re a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we’ll happily take a look at your application.

To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills – tell us what makes you special, and why you’d be an excellent fit for the ClearDent team!

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.