Implementation Specialist jobs

IMPORTANT: please submit your application through this link. DO NOT APPLY ON INDEED: https://avaindustries.bamboohr.com/careers/55?source=aWQ9MTg%3D

Who We Are Looking For

We are seeking a Junior EMR Implementation Specialist to oversee the implementation of our EMR software at new clinic sites. You will guide clinics through the entire implementation process (needs assessment, system configuration, data migration, user training, and ongoing support), working closely with staff to ensure a seamless transition and efficient utilization of our software.

The successful candidate will have a demonstrated ability to manage multiple projects simultaneously, coupled with strong interpersonal skills that foster positive relationships with healthcare providers and clinic managers enabling them to understand unique clinic needs and facilitate seamless EMR system adoption.

This position is primarily remote, based in central BC (Kelowna, Kamloops, Merritt, Vernon, Penticton, Salmon Arm, or surrounding communities), with a combination of home and on-site clinic visits within BC. Flexible work hours fall between 8 AM and 6 PM (MST), Monday to Friday.

Who We Are

At Ava Industries, we’re transforming healthcare delivery by empowering providers with innovative tools that strengthen patient interactions. Our state-of-the-art, cloud-based EMR (Electronic Medical Records) software, designed by family doctors specifically for primary care providers, prioritizes user-friendly design and efficient patient management. We believe that technological innovation can address the challenges of healthcare delivery and restore joy to the practice of medicine.

As the fastest-growing EMR company in Canada, we’re building a fully remote team across the country, with our headquarters in Calgary, AB. Our team embodies our core values of innovation, transparency, adaptability and cooperation in providing timely solutions for our clients. We foster a collaborative and innovative environment with a strong company culture that values work-life balance and a shared passion for making a positive impact on healthcare. If you’re looking to join a team that embraces challenge, values continuous innovation, and appreciates your contributions, we’d love to hear from you!

What You’ll Do

Manage the end-to-end implementation of Ava’s EMR software with clinics across BC, ensuring on-scope, timely delivery of tasks, schedules, and milestones.

• Collaborate with healthcare providers and clinic managers to understand their needs and demonstrate empathy to address any concerns.
• Customize clinic profiles within the EMR, adapting to the requirements of each clinic.
• Deliver comprehensive training on Ava’s EMR functionality to clinic staff, both remotely and on-site, ensuring smooth transitions through effective change readiness.
• Build and maintain strong relationships with diverse stakeholders through effective collaboration and regular communication.
• Proactively manage expectations, provide progress updates, and skillfully navigate conflict resolution when needed.
• Plan, develop, and refine project management processes for efficiency and effectiveness, adjusting to fast-paced changes while maintaining adaptability.

What You’ll Bring

• Bachelor’s degree or equivalent professional experience.
• Minimum of 2 years of relevant experience in running projects, healthcare experience is an asset.
• Highly organized with exceptional attention to detail and the ability to manage multiple tasks concurrently.
• Excellent leadership and communication skills, capable of working independently while setting priorities and managing time effectively.
• Strong problem-solving skills and adaptability in complex situations.
• Self-starter, adjusting quickly to new software and processes.
• Aptitude for working in a dynamic environment with a proactive, positive attitude.
• Familiarity with Project Management software tools i.e. ClickUp
• Proficient in productivity software e.g. Google Suite, Slack.
• Previous training experience either remotely or in a classroom setting, is an asset.
• Healthcare industry and EMR system experience is a plus.
• Must reside in central BC - Kelowna, Kamloops, Merritt, Vernon, Penticton, Salmon Arm, or surrounding communities.

Soft Skills

• Active listening: picking up on unspoken concerns from clinicians or administrators.
• Empathy: understanding how changes affect frontline healthcare workers.
• Diplomacy: balancing competing priorities between clinical, technical, and administrative teams.
• Patience: recognizing that EMR adoption often meets resistance.
• Positive framing: presenting system changes as opportunities, not burdens.
• Flexibility: adjusting plans when implementation timelines shift or unforeseen issues arise.

Benefits of Joining Ava

• Competitive salary
• Health Benefits & Health Spending Account
• 4 weeks vacation + 1 week between December 25th to Jan 1st
• Enjoy a flexible, remote work environment that prioritizes work-life balance
• Make a real difference in the healthcare industry
• Be part of a dynamic and supportive team, with a strong emphasis on culture
• Opportunities for professional growth and development

Additional Requirements

• Proof of education and a minimum of 2 professional references are required.
• Valid driver’s license required, access to a vehicle is preferred.
• Remote work and clinic site visits.

To Apply

Please submit your resume and cover letter.

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Ava Industries Ltd. is dedicated to fostering a workplace that embraces diversity, equity, and inclusion. We welcome and encourage applications from qualified individuals of all backgrounds. We are committed to providing equal opportunities and accommodations to all candidates and employees. That is simply who we are. If you require accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs. We sincerely appreciate your interest in this opportunity and thank you for responding. Ava Industries will only contact those candidates being considered for an interview. By submitting your resume, you agree to Ava Industries sharing your information with those representatives of the organization responsible for the hiring process. Ava Industries will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Disability insurance
• Life insurance
• Stock options
• Work from home

Work Location: Remote