Implementation Service Delivery Manager jobs

Service Delivery Systems & Integration Lead (Contract)

About Us

Aunt Leah’s Place is a non-profit organization that helps prevent youth from foster care from becoming homeless and vulnerable mothers from losing custody of their children. To support them on their journey to self-sufficiency, we provide housing, Lifeskills, education and employment services.

Term: 12–18 months (milestone-based contract); Full-Time 37.5 hrs per week, Monday -Friday

Location: Hybrid (Metro Vancouver); works primarily at Aunt Leah’s 816-20th Street, New Westminster office, but will also regularly visit Aunt Leah’s Vancouver office and various other sites.

Reports to: Executive Director

Aunt Leah’s is seeking a highly skilled systems thinker and implementation lead to support a critical phase of organizational development.

This contract role will lead the design, integration, and implementation of service delivery systems across programs as the organization prepares for a new 90-unit housing development and strengthens post-accreditation infrastructure.

This is a build-and-transfer role—focused on creating systems that can be sustained by the existing management team.

Requirements:

• Satisfactory Criminal Record Check (including vulnerable persons)
• Adheres to the Society’s Code of Ethics

What You’ll Do

You will work closely with the Executive Director and management team to:

• Develop an organization-wide service delivery framework
• Align programs across housing, employment, education, and life skills supports
• Translate CARF accreditation standards into day-to-day operational systems
• Standardize documentation, policies, and supervision structures
• Design systems to support new and existing housing developments
• Integrate metrics, quality assurance, and continuous improvement practices
• Support implementation and embed systems across teams
• Assess leadership structure and provide recommendations for long-term sustainability

What You’ll Deliver

• Service delivery framework and cross-program pathways
• Documentation and SOP standardization
• CARF-aligned accountability and compliance systems
• KPI dashboards and quality improvement processes
• Housing service model readiness tools
• Organizational structure assessment and recommendations

Who This Role Is For

This role is ideal for someone who:

• Has leadership experience in nonprofit service delivery systems, housing, or social services
• Is skilled in organizational design, systems integration, and implementation
• Has experience with accreditation frameworks (CARF or similar)
• Can move between strategy and execution
• Is comfortable working without formal authority and influencing across teams
• Has strong facilitation, documentation, and project leadership skills

Contract Structure

This is a milestone-based contract :

• Phase 1 (4 months): Assessment & CARF Integration – $30,000
• Phase 2 (6 months): Systems Build & Documentation – $45,000
• Phase 3 (optional, 6 months): Stabilization & Structural Recommendations – $35,000

Total potential value: $110,000

To Apply:

To apply, please use the application link provided in this posting. We appreciate all applications; however, only candidates selected for an interview will be contacted.

Please submit:

• Resume or CV
• Brief statement of interest outlining relevant experience
• Examples of similar systems, frameworks, or organizational work (if available)

We strongly encourage applications from individuals of all gender identities and expressions, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities who are interested in supporting our mission and mandate.

#INDHP

Work Location: In person