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Rockwood Oral surgery is looking for a Front Desk Receptionist to join our expanding team on a Full-time basis for a maternity leave coverage!

If you are looking for a convenient location, fun and supportive team, competitive wage, and awesome working schedule please apply below.

Our Practice is located at 101-623 Upper James Street, Hamilton ON, L9C 2Y9. Please refer to our website for more information on our full scope Oral Surgery practice:

https://www.rockwoodsurgery.ca/

What We Offer

· 12-18 months Permanent full-time employment

· Health and dental benefits

· Monday to Friday (no evenings or weekends)

· State of the art equipment

· Free parking on site

· Competitive compensation

· Frequent fun staff outings!

· Convenient location, walking distance from shopping centers, restaurants and public transit.

· Training and mentorship from highly trained dental professionals

Position Overview:

We are seeking a highly organized and friendly individual to join our oral surgery practice as a Front Desk Receptionist.As the first point of contact for our company, the ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask effectively. Additionally, the front desk receptionist will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring the smooth operation of the front desk area.

Responsibilities:

1. Greet and welcome patients in a warm and friendly manner, ensuring a positive first impression of the practice.

2. Schedule and confirm patient appointments, ensuring efficient use of dental providers' time and minimizing patient wait times.

3. Answer phone calls, respond to inquiries, and provide accurate information to patients regarding dental services and appointment availability.

4. Collect and update patient information, including personal details, medical history, and insurance information, ensuring accuracy and confidentiality.

5 Manage patient records, including filing, organizing, and maintaining electronic and paper files.

6. Coordinate with dental providers and dental assistants to ensure smooth patient flow and efficient use of resources.

7. Assist with billing and financial transactions, including collecting payments, processing insurance claims when required, and maintaining accurate financial records.

8 Maintain cleanliness and organization of the reception area, ensuring a professional and welcoming environment for patients.

9. Collaborate with the dental team to address patient concerns, resolve issues, and ensure patient satisfaction.

10. Stay updated on dental procedures, insurance policies, and industry regulations to provide accurate information to patients and colleagues.

11. Assist with other administrative tasks, such as ordering office supplies, managing inventory, and coordinating with vendors.

Qualifications:

1. High school diploma or equivalent; additional education or certification in office administration is a plus.

2. Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.

3. Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, colleagues, and referring dentists.

4. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.

5. Proficient computer skills, including experience with OMS Vision is preferred.

6. Knowledge of dental terminology, procedures, and insurance billing processes is preferred.

7. Ability to maintain confidentiality and handle sensitive patient information with professionalism and discretion.

8. Friendly and professional demeanor, with a passion for providing exceptional customer service.

9. Ability to work well in a team environment, collaborating with dental providers, assistants, and other staff members.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. At Rockwood Oral Surgery we are committed to providing equal and fair opportunity for all applicants. Job applicants with a disability who require reasonable accommodation or any part of the hiring process can email out office at info@rockwoodsurgery.ca. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

Pay: $21.00-$24.00 per hour

Benefits:

• Company events
• Dental care
• On-site parking
• Vision care

Work Location: In person