IT jobs in Moncton, NB

About Us

Homesol Building Solutions Inc. is a growing group of companies serving clients across Atlantic Canada and beyond. Our team works across multiple business divisions, and technology is at the heart of how we deliver for our clients — from the field to the office.

We are looking for a hands-on technology professional who can manage our IT environment while driving improvements in how we use business systems, customer relationship management (CRM), automation, and artificial intelligence (AI). This is an opportunity to take ownership of our technology environment and help shape how we work smarter, improve customer experiences, and support continued business growth.

The Opportunity

The IT Systems, AI, CRM & Asset Management Specialist will be responsible for the administration, security, integration, and continuous improvement of our technology environment.

This broad, high-impact role supports employees across multiple business divisions. You will manage our Microsoft 365 environment, cybersecurity, business platforms, CRM capabilities, IT assets, and technical support while identifying and implementing practical AI and automation solutions.

We are particularly interested in candidates who combine strong IT fundamentals with hands-on CRM experience, practical AI implementation skills, and the ability to improve how technology and business assets are managed.

You will help connect systems, reduce manual work, improve access to information, strengthen asset accountability, and make technology a strategic advantage for the organization.

Core Responsibilities:

The IT Systems, AI, CRM & Asset Management Specialist will be responsible for the administration, security, integration, and continuous improvement of our technology environment.

This broad, high-impact role supports employees across multiple business divisions. You will manage our Microsoft 365 environment, cybersecurity, business platforms, CRM capabilities, IT assets, and technical support while identifying and implementing practical AI and automation solutions.

We are particularly interested in candidates who combine strong IT fundamentals with hands-on CRM experience, practical AI implementation skills, and the ability to improve how technology and business assets are managed.

You will help connect systems, reduce manual work, improve access to information, strengthen asset accountability, and make technology a strategic advantage for the organization.

Core Responsibilities

AI Integration, Automation & Business Improvement

• Identify and assess opportunities to use AI to improve operational efficiency, customer service, reporting, communication, and administrative processes.
• Implement and support practical AI solutions that address business needs, including AI-assisted workflows, document processing, information retrieval, reporting, and task automation.
• Evaluate AI tools and platforms for business value, compatibility, security, privacy, cost, and ease of adoption.
• Develop and maintain automated workflows using Microsoft Power Automate, AI-enabled tools, and related technologies.
• Identify opportunities to integrate AI capabilities with CRM, Microsoft 365, Jobber, Ontraccr, and other business systems.
• Establish appropriate safeguards for data privacy, access controls, accuracy, and responsible AI use.
• Work with department leaders and end users to understand business challenges, prioritize initiatives, and measure the results of technology improvements.
• Provide guidance and training to support effective adoption of AI tools across the organization.

CRM Administration & Business Systems Optimization

• Administer, configure, and optimize CRM and related business platforms to support customer management, sales, service delivery, and operational visibility.
• Review CRM processes and identify opportunities to improve customer data quality, lead and opportunity tracking, follow-up activities, reporting, and workflow consistency.
• Configure CRM fields, workflows, automations, dashboards, permissions, and reports to meet business requirements.
• Manage integrations between CRM platforms, Microsoft 365, Jobber, Ontraccr, and other relevant systems to reduce duplicate data entry and improve information flow.
• Identify opportunities to incorporate AI into CRM processes, including customer inquiry management, follow-up support, reporting, and workflow automation.
• Maintain data integrity, consistent processes, appropriate access controls, and reliable reporting across business systems.
• Collaborate with stakeholders to document requirements, implement improvements, troubleshoot issues, and support user adoption.
• Evaluate CRM capabilities and recommend enhancements or additional tools as the organization grows.

Microsoft 365 & Systems Administration

• Administer the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, and OneDrive.
• Manage user accounts, permissions, licensing, security groups, onboarding, and offboarding.
• Manage software licensing, renewals, backups, and disaster recovery procedures.
• Monitor system health and recommend infrastructure and configuration improvements.
• Support the effective use of Microsoft 365 tools, including opportunities to improve collaboration, document management, reporting, and workflow automation.

Cybersecurity & Technology Governance

• Maintain cybersecurity policies and best practices; administer Microsoft Defender, Multi-Factor Authentication (MFA), Conditional Access, and endpoint protection.
• Monitor security alerts, investigate potential threats, and coordinate remediation.
• Support security awareness training and business continuity planning across the organization.
• Evaluate the security and privacy implications of new applications, integrations, AI tools, and third-party platforms.
• Maintain appropriate access controls, data-handling practices, and technology governance standards.

Business Platforms — Jobber & Ontraccr

• Administer and maintain Jobber (field service management) and Ontraccr (workforce and operations management), including user setup, workflows, automations, dashboards, and reporting.
• Manage integrations between Jobber, Ontraccr, Microsoft 365, CRM platforms, and other business systems.
• Identify opportunities to streamline processes across sales, scheduling, field operations, administration, and customer service.
• Support user training and adoption, and identify opportunities to improve business processes through platform enhancements.
• Investigate system issues and coordinate with vendors to resolve technical or integration challenges.

IT Asset & Lifecycle Management

• Develop and maintain a centralized inventory of company technology assets, including computers, laptops, mobile devices, peripherals, software, subscriptions, and licenses.
• Manage the full asset lifecycle, including procurement, assignment, deployment, maintenance, upgrades, transfers, returns, and secure disposal.
• Maintain accurate records of asset ownership, assigned users, serial numbers, purchase dates, warranties, locations, and replacement timelines.
• Establish procedures for equipment allocation, inventory verification, employee onboarding and offboarding, equipment recovery, and asset accountability.
• Monitor software licenses, subscriptions, renewals, and utilization to identify cost savings, eliminate unused licenses, and support compliance.
• Coordinate hardware repairs, warranty claims, replacements, and vendor relationships.
• Develop lifecycle and replacement plans for IT equipment, considering age, condition, performance, security, and business requirements.
• Implement or improve asset tracking and reporting tools to provide visibility into company resources, costs, utilization, and replacement needs.
• Integrate asset records with employee, procurement, and financial systems where appropriate.
• Ensure devices containing company information are securely wiped or disposed of in accordance with company policies and applicable privacy and security requirements.

Technical Support & Vendor Management

• Provide day-to-day technical support to end users and troubleshoot hardware, software, networking, and application issues, escalating to vendors when needed.
• Procure, configure, and deploy laptops, mobile devices, and peripherals.
• Coordinate equipment allocation, returns, repairs, replacements, and secure disposal in accordance with established asset management procedures.
• Develop and maintain technical documentation, knowledge articles, user guides, and system procedures.
• Manage technology vendors and support the evaluation, procurement, and implementation of new tools and services.

Technology Planning & Continuous Improvement

• Identify opportunities to improve technology processes, system integrations, operational efficiency, and the employee experience.
• Assist with technology budgeting, forecasting, procurement planning, and vendor evaluations.
• Recommend solutions that balance business value, security, cost, scalability, and ease of use.
• Work with leadership and department stakeholders to prioritize technology initiatives and support the organization's growth.

What You Bring

• Degree or diploma in Information Technology, Computer Science, Business Technology, or a related discipline.
• Three or more years of progressive IT experience, including hands-on administration of Microsoft 365 environments.
• Demonstrated experience administering, configuring, or improving a CRM platform, such as HubSpot, Salesforce, Jobber, ServiceTitan, or a comparable system.
• Practical experience implementing or integrating AI tools into business processes, with an understanding of how AI can improve productivity, reporting, customer interactions, or operational workflows.
• Experience with system integrations, workflow automation, or connecting business applications to improve data flow and reduce manual processes.
• A strong understanding of cybersecurity principles and hands-on experience with Microsoft security tools.
• Experience managing IT asset inventories, software licenses, hardware procurement, and equipment lifecycle processes.
• Excellent troubleshooting, analytical, and problem-solving skills, with the ability to translate business needs into practical technology solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• The ability to manage multiple priorities independently in a fast-paced, multi-division environment.
• A proactive, continuous-improvement mindset and the ability to take ownership of projects from identifying an opportunity through implementation and adoption.

Nice to have

• Experience with the Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Experience implementing AI tools in a business environment.
• Relevant certifications, such as Microsoft 365 Certified: Administrator Expert, Microsoft SC-900 or SC-300, Microsoft Azure Fundamentals (AZ-900), CompTIA Security+, or ITIL Foundation.

How to Apply:

If you are a self-starter who enjoys solving problems and improving how a business runs on technology, we would love to hear from you. Please send your resume and a brief note about your experience to hr@homesol.ca.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Homesol Building Solutions Inc. is an equal opportunity employer. We are committed to fair and equitable recruitment practices and we welcome discussion for any accommodation needs required throughout the hiring process.

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Application question(s):

• This role is in-person / in-office. Are you comfortable working in an office environment?
• Are you legally authorized to work in Canada?
• Have you administered a CRM, field service, or operations platform?
• Do you have experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, user management, and licensing)?
• Have you implemented AI tools or AI-powered automation in a business environment?

Work Location: In person