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    • Assist clients with MFA rollout, troubleshooting, and adoption.
    • Support Apple, Windows, and mobile environments.
    • Go to client offices if required.
    • Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices.
    • Provide primarily support from the office, with onsite client visits as needed.
    • You will play a key role in managing advanced systems, optimizing infrastructure performance, and leading high-level troubleshooting and resolution efforts.
    • Identify technical risks, dependencies, lifecycle impacts (EOL/EOS), and implementation constraints early in the design phase.
    • Performing inspections, performance tests and adjustments on strategic and tactical fixed and mobile telecommunications equipment.
    • Maintain IT asset records across the hardware lifecycle and coordinate hardware procurement, imaging, and deployment.
    • End User Support & Helpdesk Operations.
    • Strong troubleshooting skills across hardware, software, networking, connectivity, POS systems, payment terminals, and related devices.
    • You will be in the field meeting prospects, at home running sequences and calls, and occasionally in the office collaborating with the team.
    • You will also work with internal project teams, users, and external customers to co-develop network solutions for commercial communications products.
    • You won't be fixing printers or resetting passwords.
    • AI assistants for office staff.
    • Design and improve our HubSpot CRM.
    • Improve data flow across departments.
    • Working from our office in Calgary, you will design, implement, and operate systems that support the company’s core infrastructure and applications.
    • Install and configure network and peripheral equipment (switches, routers, servers, POS systems, wireless access points, printers, and security devices).
    • In this role, you will design, manage, and optimize the systems that underpin our multi-office operations – ensuring performance, reliability, and security…
    • Knowledge of third-party vendor, project, IT, and systems risk assessment frameworks.
    • 4+ years of cybersecurity risk management, analysis, and compliance…
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
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Job Post Details

Senior IT Service Desk Technician - job post

Reis Informatica Inc.
4.0 out of 5 stars
Calgary, AB
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care
  • On-site parking

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

  • Respond to client service requests and incidents as part of the Service Desk
  • Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
  • Execute and support on-prem to Microsoft 365 email migrations and setups
  • Support Microsoft cloud environments and identity systems
  • Assist clients with MFA rollout, troubleshooting, and adoption
  • Support Apple, Windows, and mobile environments
  • Maintain accurate, detailed ticket updates and documentation
  • Follow and enforce IT best practices consistently
  • Desktop and application support
  • Maintain technical documentation, create how-to procedures for future use
  • Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

  • Microsoft 365, Office 365, Entra ID, Azure
  • Windows Server, Active Directory, DNS
  • On-prem to Microsoft 365 email migrations
  • SharePoint, OneDrive, Google Workspace
  • MFA systems and client support
  • Firewalls, switches, routers, Cisco and Meraki equipment
  • Enterprise and SMB WiFi systems
  • File servers and storage
  • macOS, iOS, iPhone, iPad
  • Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

  • Keep tickets updated in real time
  • Document clearly and consistently
  • Leave environments better than you found them
  • Communicate clearly with clients by phone and in person
  • Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

  • Senior-level IT experience required
  • Prior MSP experience strongly preferred
  • Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

  • Are curious and driven to figure things out
  • Test changes before deploying them
  • Care about standards, structure, and best practices
  • Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

  • Competitive compensation
  • Benefits package
  • Paid time off
  • A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Experience:

  • IT: 10 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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