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    • Provide onsite Level 1 support (hardware, software, and network).
    • Strong troubleshooting and problem-solving skills.
    • Job Details/Détails du poste.
    • View all Compugen Inc. jobs - Calgary jobs - IT Support jobs in Calgary, AB
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    • See popular questions & answers about Compugen Inc.
    • Serve as the senior technical resource for the site, troubleshooting complex hardware, software, network, printing, and conference room technology.
    • French language proficiency for our Montreal office.
    • While previous experience would be helpful, candidates with strong organization skills, a keen attention to…
    • Basic understanding of computer hardware, networking, and troubleshooting.
    • This position is well suited for someone with a practical IT background who enjoys…
    • The successful candidate will have good troubleshooting skills and exceptional understanding of computer hardware, disk imaging software, Windows and third-…
    • Experience troubleshooting desktops, laptops, tablets, mobile devices, printers and peripherals.
    • Provide Tier 1 and Tier 2 support for desktops, laptops,…
    • Understanding of LAN networking, printers, and general hardware troubleshooting.
    • Support desktops, laptops, printers, mobile devices, conferencing equipment,…
    • The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
    • Troubleshoot and resolve Tier 1 issues related to Windows, Microsoft 365, Outlook, Teams, SharePoint, user access, password resets, basic hardware/software…
    • In order to develop our talent for the future, we love to develop the next generation of talent!
    • Check with your placement office to review available…
    • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
    • We want it that way.
    • We don’t just say it, we prove it.
    • Complete approved changes of IT infrastructure within change windows such as security patching and system maintenance as…
    • Evaluate and recommend hardware, software, and infrastructure purchases in line with operational and budget needs.
    • Maintain inventory, lifecycle of hardware assets in the office, and remote, including procurement, tagging, labelling, documenting chain of custody for…
    • Troubleshoot and resolve desktop support issues across Windows, macOS, including software troubleshooting and hardware repairs.
    • Work Location: On the road.
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IT Support Associate
Compugen Inc.
·
3.1
90, 2256 - 29 Street N. E., Calgary, AB T1Y 7G4
Apply on company site

Job details

Pay information not provided
90, 2256 - 29 Street N. E., Calgary, AB T1Y 7G4

Full job description

Vacancy No / Numéro de poste vacant
VN10068

Company Name/Nom de l'entreprise
Compugen Inc

Work Location
Calgary, AB

Pay Range / Rémunération
To be discussed during the recruitment process

Pipeline Posting
No

Job Details/Détails du poste



About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Group Health is a well-established healthcare-focused organization that delivers essential services across its locations, with a strong reliance on reliable IT operations to support day-to-day clinical and administrative functions. Their environments are typically user-intensive and require responsive, customer-focused IT support professionals who can troubleshoot effectively while maintaining a high standard of service for end users.

Key Responsibilities:

  • Provide onsite Level 1 support (hardware, software, and network)
  • Handle onboarding/offboarding including endpoint setup
  • Support Microsoft 365 environment (Exchange, SharePoint, OneDrive, Teams)
  • Work with Windows 11, Active Directory (including Azure AD), and Intune
  • Manage tickets through JIRA (or similar ticketing system)
  • Communicate clearly with users and stakeholders (updates, resolutions)
  • Maintain accurate ticket documentation and IT asset inventory
  • Coordinate with vendors for incident resolution
  • Create and maintain user and internal documentation
  • Participate in knowledge sharing within IT team

Skills & Qualifications:

Must-Have Skills & Experience
  • 1–3 years in a Tier 1/2 IT support role
  • Hands-on experience with:
    • Office 365 Administration
    • Windows 11
    • Intune
    • Active Directory / Azure AD
  • Familiarity with JIRA or similar ticketing tools
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and organizational abilities
  • Customer-facing experience is highly preferred

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
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