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IT Technical Support Specialist jobs in Toronto, ON

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    • Investigate technical faults and collaborate with senior engineers or third-party vendors for timely resolution.
    • Maintain operational documentation and participate in rotational on-call support.
    • Minimum 5+ years of experience in systems infrastructure administration and…
    • Escalate incident tickets to Level 2 support where appropriate.
    • Troubleshoot technical issues using various tools: network, servers.
    • Communicate clearly and directly with both technical and non-technical stakeholders.
    • Are comfortable working independently and owning technical outcomes.
    • Responds to help desk requests related to technical or non-technical issues and provides.
    • Devices, productivity applications, and other technical equipment;
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • Proven customer support experience in the IT industry.
    • Previous experience providing remote support is a definite asset.
    • Receive working exp on well-known brand computers, laptops and tablets.
    • Bi-weekly payment through direct deposit.
    • Must have the basic knowledge of computers.
    • Troubleshoot basic technical issues during demos to keep the presentation running smoothly.
    • Willing to travel to customer sites and offer training support as…
    • IT support: 3 years (required).
    • We are seeking an additional tech to assist with our onsite support team.
    • VEHICLE:* Note a mini cargo service van will supplied…
    • Design and implement network solutions to minimize outages or service degradation, collaborating with field and technical support teams as needed.
    • Provides technical support to other technicians possibly working on other unrelated job sites, supervise and train Junior Techs to ensure high-quality standards…
    • Provide technical support through in-store visits, email, video calls, and phone calls.
    • Customer support: 1 year (preferred).
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Job Post Details

Senior Support Network Engineer - job post

BSO
3.6 out of 5 stars
Toronto, ON•Remote
$70,000–$100,000 a year - Permanent, Full-time

Job details

Pay

  • $70,000–$100,000 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Work from home

Full job description

Senior Support Network Engineer

Job Summary

BSO is looking for an exceptional and talented Senior Support Network Engineer to join our engineering team based in Toronto.

BSO is a global provider of network services including direct interconnection to all major cloud providers, IX remote peering, low latency high-speed point-to-point/multipoint capacity, metro and DWDM in major cities, enterprise business IP, BGP transit and colocation to enterprises and carriers.

BSO offers a cost effective portfolio of tailored network services, enabling carriers, ISPs, content providers and fintech companies to quickly and easily increase their network footprint without the need to invest in their own infrastructure.

We are looking for an exceptional and talented senior support network engineer to join our engineering team.

Responsibilities

The operations team are at the heart of what we do, dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. You’ll be fully exposed to a full range of technologies; such as MPLS (LDP/RSVP/MPLS-TP), IP (BGP/OSPF/IS-IS), Multicast and Transmission (DWDM/OTN) across a multitude of vendors (primarily Extreme, Juniper, Nokia and Infinera/Coriant). We’re looking for confident individuals who are happy to take ownership of faults from being reported to full resolution. You will be a key team player, willing to support others and assist wherever necessary to achieve team goals.

You will have strong analytical skills, being able to investigate faults to ensure quick and correct resolution whilst being developed by the engineering and architecture teams on a daily basis. You will have a strong customer service background, being able to handle tough situations when complex network issues arise. You will be able to manage customer communication in times of urgency and planned maintenance, supporting the customer journey through BSO.

  • Act as the primary technical point of contact for complex service delivery, coordinating with project management from provisioning to handover.
  • Proactively manage and troubleshoot escalated incidents, service requests, and changes in accordance with business SLAs.
  • Cultivate key customer relationships and build long-term trust through professional communication.
  • Investigate technical faults and collaborate with senior engineers or third-party vendors for timely resolution.
  • Maintain accurate and detailed documentation of the global network and generate internal/external reports.

Qualifications

  • Exceptional written and verbal communication skills in English (French is a plus).
  • Proven experience in network support: Routing/Switching (BGP, OSPF, MPLS, VLANs), Firewalls, and Layer 1/OTN.
  • Familiarity with finance networking and market data is a plus.
  • Familiarity with Juniper, Extreme, Nokia, Arista, and Cisco hardware.
  • Strong understanding of IXPs, Tier 1 providers, and Cloud connectivity (Direct Connect).
  • Deep knowledge of the TCP/IP stack and OSI model.
  • Strong experience in security and firewalling, specifically with Fortigate and Juniper platforms, including mitigation of DDoS attacks.

Pay: $70,000.00-$100,000.00 per year

Benefits:

  • Paid time off
  • Work from home

Work Location: Remote

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