IT Technical Support Specialist jobs in Ottawa, ON

Build Your Legacy. Shape the Future.

At LAURIN, we don’t just build structures — we build careers and communities. Since 1985, we’ve earned a reputation for excellence in construction and project management by delivering projects that matter and supporting the people who make them happen.

We are seeking an IT Specialist with a strong interest in Artificial Intelligence (AI), automation, and emerging technologies to help shape the future of technology within our organization. The IT Specialist is responsible for managing all company technology assets, systems, and software, ensuring reliability, security, and efficiency across office and field operations. This role includes coordinating with third-party IT providers, managing system integrations, supporting new jobsites, and providing training and guidance to end users. The IT Specialist also plays a key role in identifying, developing, and implementing technology and AI-driven solutions that improve efficiency, productivity and collaboration across multiple districts and construction sites.

Why Join LAURIN?

At LAURIN, we believe a great career is built on more than just a paycheck — it’s built on stability, support, and opportunity. Our total rewards package is designed to recognize your contributions and help you thrive both professionally and personally.

• Competitive compensation that reflects your skills, experience, and impact.
• Annual discretionary profit-sharing program.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Prescription drug coverage and access to telemedicine services.
• Life, AD&D, and disability insurance for financial peace of mind.
• Mental health and wellness support through our Employee Assistance Program.
• Paid vacation, sick days, and personal days to recharge and stay balanced.
• Paid volunteer days to support causes that matter to you and our communities.
• Retirement savings plan with employer matching.
• Inclusive, safety-first culture where every person is respected.
• Ongoing opportunities to grow, including training, mentorship, and career advancement.

Your Impact at LAURIN

As the IT Specialist, you will help shape how Laurin uses technology to work smarter, more securely, and more efficiently. From maintaining reliable technology across our offices and construction sites to developing AI-driven solutions and automated processes, you will help strengthen our technology environment and drive continuous improvement across the organization.

Key Responsibilities

• Oversee the lifecycle, security, and performance, and inventory of all technology assets, including computers, laptops, mobile devices, tablets, servers, network equipment, and licensed software.
• Procure, configure, deploy, maintain, upgrade, and decommission IT equipment and systems for employees, new hires, departures, offices, and projects.
• Manage the IT helpdesk and end-user support function, including ticket tracking, troubleshooting, prioritization, resolution
• Serve as the primary internal contact for third-party IT service providers and technology vendors, coordinating day-to-day support, escalations, project work, contracts, service agreements, licensing and purchasing agreements.
• Work closely with the Director of Finance to support the negotiation and management of IT contracts, service agreements, licensing, and purchasing arrangements.
• Ensure consistent IT standards, configurations, security practices, and technology policies across all offices and jobsites, with a focus on system reliability, data security, and responsible technology use.
• Support setup and operation of IT services for new construction jobsites, including connectivity, hardware deployment, and coordination of services in trailers.
• Coordinate system integrations and technology projects between software vendors and internal stakeholders, including planning, testing, communication, implementation, upgrades and rollouts with minimal operational disruption.
• Identify opportunities across departments to leverage AI, automation, and emerging technologies to reduce manual processes, improve productivity, and enhance organizational efficiency.
• Research, evaluate, and recommend AI tools and technologies, considering business requirements, security, privacy, reliability, and practical application.
• Develop and implement AI-driven workflows, automated processes, and custom digital tools that support business operations, improve access to information, and streamline organizational processes.
• Collaborate with business and operational stakeholders to identify and implement practical AI solutions, ensuring appropriate human oversight and alignment with business needs.
• Provide training and guidance to staff on technology, software applications, systems, and the effective and responsible use of AI.
• Develop, document, and enforce IT policies, procedures, and best practices, including AI guidelines and best practices that address privacy, security, accuracy, data protection, and other potential risks.

Qualifications

• Strong working knowledge of IT infrastructure, hardware, networks, cloud-based systems, cybersecurity fundamentals, and data security.
• Proven experience managing the full lifecycle of technology assets, including procurement, deployment, maintenance, inventory tracking, replacements, and user support.
• Experience managing and supporting business systems, including ERP and accounting platforms, HRIS solutions, Microsoft 365, Microsoft Azure and resolving software integration issues.
• Proficiency with construction-industry software, including Autodesk suite (Autodesk Construction Cloud, Revit, Navisworks, Building Connected), and safety management applications.
• Demonstrated interest and proficiency in emerging technologies, including artificial intelligence, automation, and modern digital tools, with the ability to identify opportunities to improve organization efficiency through technology.
• Experience developing, implementing, or supporting AI-driven solutions and automated workflows, including the ability to evaluate AI tools and translate business needs into practical technology solutions.
• Ability to support both office-based and field-based users across multiple districts and construction sites, including construction jobsites with unique connectivity requirements and international project assignments.
• Experience managing IT helpdesk operations, coordinating with third-party IT service providers, and managing technology vendors, including contract negotiation and service performance
• Strong project coordination skills, including system rollouts, upgrades, integrations, and implementation of new technology and AI solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.

Education & Professional Credentials

• Post-secondary education in Information Technology, Computer Science, Information Systems, or a related field.
• A minimum of five years of proven education and practical experience in IT, systems administration, or a related field.
• ITIL Foundation considered an asset.
• Microsoft and Autodesk Certifications considered an asset.

Eligibility & Security Requirements

At LAURIN, many of our projects require specific employment and security conditions. To be considered, candidates must:

• Be legally authorized to work in Canada. Please note that LAURIN does not provide or assume sponsorship for work permits or visas.
• Be eligible to obtain and maintain Government of Canada Reliability Status security clearance (Secret clearance is considered an asset).
• Successful candidates will be required to provide proof of authorization to work in Canada (e.g., valid work permit or Social Insurance Number). All offers of employment are conditional upon obtaining the required security clearance.

Estimated Compensation

The salary range for this role is $90,000 — $130,000 based on experience and qualifications. Final compensation will be confirmed in your personalized offer.

Life at LAURIN

At LAURIN, you’ll be part of something bigger than a job — you’ll be part of a team recognized for its integrity, teamwork, and long-term careers. We invest in people at every stage, from co-ops and entry roles to leadership development programs that help you pursue your career goals.

We are an inclusive employer, and we welcome applicants from all backgrounds. If you require accommodation during the application process, please contact HR@laurin.ca and include the position and location you’re applying for.

This posting is for a new position within our organization. This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by qualified reviewers.

Let’s Build Something Great Together.