IT Support jobs in West Kelowna, BC

Company Overview

About CMIT Solutions Kelowna

CMIT Solutions is a leading provider of information technology (IT) services dedicated to delivering enterprise-class IT support and cybersecurity solutions to small and medium-sized business owners. We combine personalized local service with enterprise-class expertise, empowering Okanagan businesses to focus on growth while we secure their IT infrastructure. Founded on values of integrity, customer focus, and technical excellence, CMIT Solutions is more than an IT service provider—we are a strategic technology partner committed to helping businesses succeed. Come, Help Us Grow!

Career Growth & Leadership Opportunity

The right candidate will have the opportunity to grow within CMIT Solutions. As our business expands, we are looking for someone who can take on increasing responsibility, mentor team members, and potentially transition into a leadership or management role. This could include overseeing operations, leading the team, or even eventually managing the business. We invest in our people and reward those who demonstrate initiative, reliability, and business acumen.

What We're Looking For:

We are seeking an exceptional I.T. Technician II for our Kelowna Office who is not just technically skilled, but also a true go-getter with an entrepreneurial spirit.

This role is ideal for someone who:

· Provides advanced technical support and system administration to our diverse client base throughout the Okanagan

· Is EXCITED about technology and building expertise in cutting-edge solutions

· Takes OWNERSHIP of problems and sees them through to resolution

· Is NOT AFRAID to pick up the phone and build genuine client relationships

· Views this as a CAREER opportunity to grow with the business, potentially taking on LEADERSHIP responsibilities

· Wants to make a real IMPACT by helping our clients grow their businesses

· Is ready to learn, collaborate with the team, and develop new skills continuously

· Has a vision and drive to potentially step into a bigger role in the future

Key Responsibilities

· Resolve Incoming Client requests and respond to escalated IT support tickets

· Document, maintain, upgrade, and replace hardware and software systems; resolve incoming service requests and alerts

· Approach technical issues with root cause discovery and resolution methodology

· Manage user account information, including access rights, security configurations, and system groups

· Provide remote support and on-site support to clients throughout the Okanagan

· Communicate proactively with clients: keep them informed of incident progress and notify them of planned changes or outages

· Onboard and configure new hardware and software for existing and new clients

· Ensure compliance with internal security controls, procedures, and confidentiality requirements

· Manage backups and disaster recovery procedures. Monitor and address daily issues.

· Network support and standardization, including firewalls, Wi-Fi aps and switches. Understanding industry best practices with VPNs, SD-WAN and cybersecurity.

· Integration and automation of processes and business systems both internally and for customers.

· A.I. proficiency using A.I. to identify issues, find solutions, and develop processes for both CMIT and customers.

· Share newly acquired knowledge and best practices with peers to improve team capabilities

· Help customers grow their businesses by serving their IT needs strategically and proactively

· Other duties as assigned

Requirements & Qualifications

· 5+ years of IT support, system administration, or technical support experience

· Strong knowledge of Windows OS (Desktop, Laptops, Servers) experience with Mac OS and basic Linux systems

· Proficiency with Active Directory, group policies, and user account management

· Experience with Microsoft 365 and Azure

· Expert in cybersecurity principles and best practices

· Ability to interact effectively with diverse personalities and business owners on the phone, via email, Teams, and in person

· Well organized and able to lead a team

· Strong problem-solving and critical thinking skills

· Ability to multitask, work under pressure, and handle interruptions

· Self-motivated, dependable, and able to perform duties with minimal supervision

· Passion for technology and enthusiasm for helping customers grow their businesses

· Communicates professionally in both written and verbal English

· Valid Driver's License, personal vehicle, and motor vehicle insurance

· Eligible to work in Canada with no criminal record

Education & Certifications

Required: College diploma or university degree in Computer Science, Information Technology, or Networking & Telecommunications

Preferred: CompTIA A+, Security+, or Microsoft certifications (Azure, 365, etc.)

Compensation & Benefits:

Salary: $30.00 – $40.00 per hour (based on experience and qualifications)
Health Spending Benefits: $1,000 per year to spend on health, wellness, professional development, certifications, or anything you choose.
Work Locations: Hybrid - flexible work from home, head office in Kelowna, and client sites throughout the Okanagan (primarily Kelowna and West Kelowna, with occasional travel throughout the Okanagan.

Work Hours: 9:00 a.m. to 5:00 p.m. with 1-hour unpaid lunch / 35-hour work week and possibly up to 40 hours a week if required.

Overtime: Occasional overtime on weekdays and weekends depending on projects and customer needs.

Physical Demands

The employee must be able to lift and/or move boxes or equipment up to 30 pounds (14 kg) from the floor to a tabletop surface and from the car to the client's desk. The employee must be able to sit at a computer for extended periods.

How to Apply

If you are interested in joining our team or would like more information about the I.T. Technician II position in Kelowna, B.C., please post your resume and cover letter. In your cover letter, tell us what excites you about technology, how you've taken ownership in previous roles, and why you see yourself as a future leader in IT.

Successful candidates will be contacted for an online interview, followed by an in-person interview.

Pay: $30.00-$40.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Mileage reimbursement
• Wellness program

Application question(s):

• Do you own your own Vehicle and Insurance? (required)
• To be considered for this role, you must submit a personalized cover letter alongside your resume (required)
• Are you able to provide proof of eligibility to work in Canada upon request? (required)

Experience:

• IT support: 5 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Kelowna, BC (required)

Willingness to travel:

• 25% (required)

Work Location: Hybrid remote in Kelowna, BC