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    • System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing,…
    • Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers.
    • BC Driver's Licence (required).
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    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist III provides technical support for commercial and…
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    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist III provides technical support for commercial and…
    • Act as an escalation point for Tier 1 support technicians.
    • Resolved is the AI-native technology partner for architecture, engineering, and construction (AEC)…
    • Provide Tier 3 technical support for Windows 11 laptops, mobile devices, Microsoft 365 services, and cloud infrastructure.
    • Microsoft Defender for Office 365.
    • IT support: 10 years (required).
    • Installation, troubleshooting, setup of IT equipment.
    • Looking for respectful and friendly people that engage and work with…
    • Document system configurations, operational procedures, and automation scripts to support ongoing IT knowledge management.
    • Hands-on experience with VMware.
    • The Specialist performs complex technical troubleshooting, supports infrastructure projects and provides operational support for production systems.
    • Planning and leading projects by collaborating with internal development teams and external vendor partners to coordinate development, testing activities and…
    • This dynamic position offers the opportunity to collaborate with internal teams, third-party developers, vendors, and implementation partners to escalate issues…
    • You'll set the vision and lead the team, but you also need to be able to get into the weeds yourself: troubleshoot the system when it's down, review the code…
    • Escalate larger development work when it requires full developer involvement.
    • 25% HubSpot to GoHighLevel migration support and data validation.
    • The position reports to the IT Manager, has no direct reports, works closely with business users, development resources, vendors/MSPs, and security partners,…
    • Lead desktop support analysts and create a consistent end-user support experience.
    • You have experience supervising or leading IT support resources.
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Business Systems Administrator
Focus On The Family Canada
·
5.0
19946 80a Avenue, Langley, BC
$65,000–$70,000 a year
Full-time
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Job details

Here’s how the job details align with your profile.

Pay

$65,000–$70,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Paid time off
Employee assistance program
RRSP match
Extended health care

Full job description

Position: Business Systems Administrator
Department: Information Technology
Term: Permanent, Full Time (40 hours/week)
Reports to: Director of IT
Location: Langley, BC
Salary Range: $65,000 - $70,000 per annum


About Us

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life's challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at www.focusonthefamily.ca


About the Opportunity

The Business Systems Administrator supports the day-to-day health of our core business systems and serves as the link between ministry teams, business operations, technology platforms, and external vendors. As a trusted technical partner, you will translate operational needs into sustainable system solutions that improve organizational effectiveness and support ministry outcomes.


Why Join Us?

  • Be part of a mission-driven team that makes a tangible difference in the lives of families.
  • Work in an organization that prioritizes faith, social responsibility, and holistic family support.
  • Enjoy a collaborative and supportive work environment with opportunities for professional growth.
  • Enjoy generous paid time off and leave to ensure you have time to recharge.
  • Comprehensive extended health benefits to promote physical and mental well-being.
  • Provision of Employee Assistance Program (EAP) including counseling to support mental health.
  • Enjoy staff discounts on all Focus on the Family resources and materials.
  • RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job?

1 Business Systems Administration & Solutions
  • Day-to-day NetSuite administration is managed, including users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.
  • SuiteScript and SuiteFlow solutions are developed, modified, and troubleshot to support routine business needs, while collaborating with the ERP Manager and external developers on larger or more complex builds.
  • Core business systems are simplified, standardized, and maintained through documentation of existing customizations and the adoption of standard platform functionality where appropriate to ensure sustainability, maintainability, and scalability.
  • Sound change-management practices are applied, including sandbox testing, documentation, and controlled deployments using the SuiteCloud Development Framework (SDF) or equivalent methodologies.
  • Responsive end-user support, training, and documentation are provided, ensuring issues are triaged, resolved, or appropriately escalated.

2. Systems Optimization
  • Departmental business processes are evaluated and mapped, with bottlenecks and manual processes identified and practical improvements recommended to enhance efficiency and user experience.
  • Current-state and future-state business processes are documented and translated into functional specifications and solution requirements.
  • A roadmap of system enhancements is maintained and supported in collaboration with the ERP Manager to ensure continuous improvement and alignment with business priorities.
  • System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing, deployment, and post-implementation support

3. Integration and Data Management
  • Integrations between business systems and digital platforms are supported and troubleshot in collaboration with vendors and consultants.
  • Data synchronization processes are tested and validated to ensure accurate information exchange between platforms.
  • Data integrity across connected systems is maintained through proactive monitoring, deduplication, validation, and reconciliation practices.
  • Data governance standards, reporting standards, and system documentation are maintained, including configurations, integrations, and data-flow processes.

4. User Enablement, Adoption and General IT Support
  • Staff are equipped to leverage business systems, reports, processes, and technology tools effectively, ensuring efficient and consistent support of ministry operations.
  • User capability, understanding, and adoption of supported systems, business processes, workflows, reports, and system enhancements are sustained through accessible training, guidance, documentation, and ongoing support.

About You
  • Diploma or degree in Information Technology, Computer Information Systems, Business Technology Management, Business Administration, Computer Science, or related field.
  • 3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands-on configuration. Direct NetSuite administration experience is strongly preferred.
  • Training or certification in business analysis, IT service management (ITIL), Power BI, NetSuite, or CRM administration is an asset.
  • Comfortable with an ERP platform's scripting and workflow tools, able to write and modify scripts for routine needs and to recognize when to escalate complex builds. Hands-on NetSuite scripting with SuiteFlow and SuiteScript 2.x is an asset.
  • Strong data-management discipline, including data hygiene, reconciliation, and an eye for detail and accuracy.
  • Excellent interpersonal skills with the ability to build strong relationships with various levels of leadership to clarify business needs and evaluate alternative businesssolutions.
  • Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e-commerce, or marketing platforms is a strong asset.
  • Strong facilitation skills for discussions, workshops, and meetings, ensuring all voices are heard and insights are effectively captured.
  • Understanding of business systems, reporting, data management, and user adoption.
  • Ability to handle numerous tasks in a fast-moving, rapidly changing environment.
  • You have a growing, personal relationship with Jesus Christ.


Other Requirements

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards.

We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps.

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