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IT Support jobs in Surrey, BC

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    • We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs.
    • View all Simon Fraser University jobs - Surrey jobs
    • Salary Search: Service Desk Agent salaries
    • See popular questions & answers about Simon Fraser University
    • Provide remote support (primarily), but also provide on-site support as required.
    • Deliver superior technical support to Resilient customers who submit support…
    • 3 years' experience in providing on-site computer desktop and peripheral support including printers, data projectors, laptops, tablets and smart phones.
    • Tier 1 and Tier 2 end user support across desktops, laptops, mobile devices, printers, meeting room technology, and core business applications.
    • Escalate complex or unresolved issues to Tier 2 support in accordance with support procedures.
    • Diagnose and resolve issues related to workstations, laptops,…
    • Opportunities for professional development and certifications.
    • Assist in the design and implementation of network architectures.
    • Participate in special projects and support broader team initiatives.
    • 1+ years of experience in customer support, helpdesk, or a similar technical environment.
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
    • Deploy, configure, maintain, and support desktops, laptops, mobile devices, and workplace technology solutions.
    • Able to participate in an on-call rotation for overnight and weekend support.
    • The ideal candidate is detail-oriented and a technically adept professional with…
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist III provides technical support for commercial and…
    • Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers.
    • BC Driver's Licence (required).
    • Maintain the highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution,…
    • Provide technical support and training to customers.
    • This role combines infrared imaging, drones, camera systems, electronics, and customer technical support.
    • Communicating technical issues to stakeholders, including technical teams, project teams, and business partners and.
    • A minimum of 15 paid vacation days.
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Service Desk Agent
Simon Fraser University
·
4.3
250 - 13450 - 102nd Ave, Surrey, BC V3T 0A3
$4,945.48–$5,599.14 a month
Apply on company site

Job details

$4,945.48–$5,599.14 a month
250 - 13450 - 102nd Ave, Surrey, BC V3T 0A3

Full job description

Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,472.74 to $2,799.57 bi-weekly
SFU Department Descr:
Surrey Info Tech Services
Position Grade:
9
# of openings:
1
Biweekly Hours:
70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.

About the Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Full

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