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IT Support jobs in Sherwood Park, AB

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Technical Administrator
Tri-West Security Canada
Edmonton, AB
$23–$25 an hour
Full-time
Apply now

Job details

$23–$25 an hour
On-site parking
Full-time
Edmonton, AB

Full job description

Tri-West Security is seeking a skilled and detail-oriented Technical Administrator to join our team in Edmonton, and you will be the backbone of our advanced security infrastructure.

You will manage network connectivity, configure advanced IP surveillance systems, integrate monitoring software, and support our unique solar-powered deployment sites. If you thrive on solving complex networking puzzles, managing diverse tech stacks, and ensuring rock-solid system uptime, we want to hear from you!

Please submit your cover letter and resume and tell us why you are a great fit!

Key Responsibilities

Network & Connectivity Management

  • Configure and troubleshoot advanced network settings including VPN tunnels, port forwarding, NAT, firewall rules, static IPs, and remote access.
  • Establish stable communication between remote camera sites and central monitoring servers.
  • Deploy and maintain LTE/cellular routers, modems, managed switches, and overall network infrastructure.
  • Uphold secure network configurations by strictly adhering to modern cybersecurity best practices.

Surveillance & Monitoring Systems

  • Configure, program, and troubleshoot AXIS IP cameras and related video surveillance equipment.
  • Integrate cameras and peripheral alarm devices seamlessly with Immix monitoring software.
  • Monitor and troubleshoot our specialized solar-powered surveillance systems using the Victron VRM platform.
  • Diagnose and resolve performance bottlenecks involving cameras, bandwidth, network latency, and server communication issues.

Software, Platforms & User Administration

  • Manage user accounts, access permissions, software licenses, and core system configurations.
  • Provide administration and support across our corporate and operational tech stack:
  • Smart Home & Power: Ring, Lutron, Victron VRM
  • Operations & Fleet: TrackTik, Lytx
  • Cloud & Productivity: Aiven, Google Workspace / Google Sheets

Documentation & Field Support

  • Maintain meticulous documentation for IP allocations, VPN profiles, open ports, router settings, SIM card inventories, camera layouts, and site-specific network topologies.
  • Assist with hands-on installation, testing, routine maintenance, and field troubleshooting of security technologies at client and remote sites as required.

Qualifications & Skills

  • Problem-Solving Skills: Excellent diagnostic skills to rapidly troubleshoot connectivity, hardware failures, and software glitch issues under pressure.
  • Organization: Exceptional documentation habits to keep remote site infrastructure records accurate and up to date.
  • Adaptability: Comfort managing multiple SaaS platforms and learning specialized systems (like solar monitoring or fleet telematics).

Preferred Experience

  • Network Proficiency: Basic working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, Firewall rules, VPNs, Port Forwarding).
  • Hardware & Software Experience: Prior experience configuring AXIS IP cameras (or similar enterprise CCTV systems) and central monitoring platforms (ideally Immix).
  • Cellular Networking: Experience working with industrial LTE/cellular routers and modems.

What We Offer

  • Competitive salary based on technical experience.
  • Opportunity to work with cutting-edge, remote solar-powered security tech.
  • A dynamic, supportive team environment based right here in Edmonton.
  • Professional growth as our technology footprint expands.

Join us as a Technical Administrator and become an integral part of a vibrant team dedicated to operational excellence! Your expertise will help streamline our technical workflows while providing outstanding support across departments. We value innovation, teamwork, and continuous improvement—come grow your career with us!

We thank you for your application, however, only qualified candidates will be contacted.

Pay: $23.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

  • On-site parking

Application question(s):

  • What is your wage range expectation based on your experience relevant to this role?

Experience:

  • Configuration management: 3 years (preferred)
  • hardware and software: 3 years (preferred)
  • Surveillance monitoring: 3 years (preferred)

Location:

  • Edmonton, AB (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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