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IT Support jobs in Montréal, QC

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    • Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or…
    • Provide timely and efficient technical support to clients.
    • Proactively set up appointments with clients for onsite service, training and support.
    • X-TELIA*, entreprise québécoise de Longueuil et leader canadien des solutions LoRaWAN municipales, aide les villes à réduire le gaspillage d'eau et à mieux…
    • ITIL certification with the experience of leveraging it effectively is a definite asset.
    • Provide day-to-day sales support by coordinating order-related requests…
    • Minimum 5 années d’expérience en support/service à la clientèle.
    • Diplôme collégial et/ou certification en service à la clientèle/support ou dans tout autres…
    • As a Bilingual Customer Service Engineer for Reynolds and Reynolds, you will perform onsite installation and maintenance support on a variety of computer…
    • Integrate the IT of acquired stores quickly and support the growth of B2B, Mint and Repair Hub.
    • Encadrer les changements en production : hors des heures…
    • Leadership development programs designed to support career growth and advancement.
    • Employee assistance program for personal and professional support.
    • Deliver clean, defect-free code, participate in peer reviews, and provide post-deployment support.
    • Independently resolve complex development issues within a…
    • You will support and lead different phases of the product lifecycle, including analysis, development, and testing.
    • Experience with DevOps practices (CI/CD).
    • Provide second- and third-level technical support to users and IT teams.
    • Notre département informatique recherche un Administrateur(trice) systèmes et réseaux…
    • As is often the case in newer engineering and manufacturing applications leveraging AI technologies, you will work in an agile fashion to build data pipelines…
    • Répondre à tous les besoins des utilisateurs pour les incidents et problématiques complexes;
    • Analyser, diagnostiquer et résoudre les problèmes touchant les…
    • Participer aux essais, aux tests d’acceptation utilisateur (UAT), à la résolution des problèmes et aux activités de mise en production.
    • Serve as a technical reference within IT teams and support knowledge transfer.
    • / Have you administered SAN storage in production (specify iSCSI / Fibre Channel…
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Job Post Details

Agent Bilingue support technique Centre d'appel (Temps plein)
Groupe Marketing International
·
2.8
Laval, QC H7T 1S9
$18 an hour
Permanent, Full-time
Apply on company site

Job details

$18 an hour
Flexible schedule, On-site parking
Permanent, Full-time
Weekends as needed, Evening shift, Day shift
Laval, QC H7T 1S9

Full job description

Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal skills? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.


Responsibilities:

  • You are the point of contact for all questions and technical problems concerning the use of electric charging stations for electric vehicles.
  • Assist customers with payment at the charging station or on the App
  • Accompany customers in using the Electric Charging Station App.
  • Écouter attentivement les besoins et les préoccupations des clients ; faire preuve d'empathie en appliquant les procédures convenues.
  • Maintain a broad knowledge of the App and charging stations
  • Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.
  • Valider des demandes de subvention Gouvernementale lors des temps morts
  • Deliver an expert customer experience... with a smile


Requirements and Skills:

  • College degree completed or specialized in pertinent field
  • Minimum 2 years of experience in a similar position and/or customer service and/or Call center
  • Analytical and problem-solving skills;
  • Comfortable with computer tools (particularly Microsoft Office);
  • Bilingualism (obligatory);
  • Excellent listening, verbal, and written communication skills;
  • Professionalism, diplomacy, and courtesy.

Job Type:

Full time, Permanent, 37.5 hours/week

Compensation:

18,00$ per hour

Schedule:

  • Du Lundi au Dimanche (7h00am-23h00)
  • Day shift
    • Evening shift

Working at GMI

Flexible schedule
On-site parking available
Very close to the bus station
Bright, new offices
Dedicated teams
2 minutes from Carrefour Laval
Your own personal workspace

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