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IT Support jobs in Halifax, NS

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    • Data Skill Source partners with fast-growing SaaS companies to deliver managed services, systems support, and applied automation.
    • Data Skill Source partners with fast-growing SaaS companies to deliver managed services, systems support, and applied automation.
    • Partner with Sales and Customer Success teams to support client acquisition, retention, and customer growth.
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    • Ability to support clients across multiple time zones.
    • Flexibility to travel periodically to support infrastructure deployments and maintenance.
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    • Minimum of 2-3 years of experience in design and development.
    • Ability to design scalable, user-friendly, and maintain solutions, with an emphasis on clarity,…
    • Drive end to end application support and solution delivery.
    • Collaborate with business and technology stakeholders to design and implement scalable solutions.
    • Produce documentation, how-to guides, and support resources end users can actually use.
    • Own post-onboarding expansion conversations — specifically, identify and…
    • You will collaborate with cross-functional teams, leveraging your experience in Node.js, React, relational databases, API development, cloud services, and…
    • Participate in root cause analysis and resolution of production or operational incidents.
    • Strong experience with SAS programming and SQL development.
    • Coordinate change management, training, and readiness activities to support successful adoption.
    • Manage cross-functional project teams, including business…
    • The successful candidate will manage scope, schedule, budget, risks, stakeholders, vendors, and delivery teams while ensuring strong client engagement and high-…
    • Collaborate with architects, developers, and cross-functional teams to build scalable, reliable, and secure systems.
    • Java, Spring Boot, Spring Security.
    • . Ability to work across application support, DBA, infrastructure, security, architecture, vendor, and client teams to manage dependencies and resolve…
    • Collaborate with cross-functional teams in an Agile development environment.
    • Deploy and manage applications on AWS and support CI/CD pipeline implementation.
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Job Post Details

Team Lead — AI Agent QA - job post

Data Skill Source
CanadaRemote
From $30 an hour - Full-time, Freelance
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From $30 an hour

Job type

  • Freelance
  • Full-time

Benefits

Pulled from the full job description

  • Flexible schedule

Full job description

Job description:

Data Skill Source is hiring an AI Agent Quality Assurance (QA) Team Lead to stand up and run a quality assurance workstream for a fast-growing B2B SaaS client in the intake-to-procurement space. This is a North America–based role leading a small, distributed QA team that tests and evaluates the client's customer-facing AI agents and multi-step workflows.

You'll own the QA workstream end to end: defining how the team tests, building the evaluation standards, managing day-to-day execution, and reporting quality signals back to the client's AI Operations team. This is a player-coach role—you'll set the standard by doing the work, then scale it through your team.

If you have strong QA or AI evaluation instincts and want to build a function rather than just execute tickets, this is for you.

What You'll Do

Workstream Ownership

  • Stand up and own the Agent QA workstream: testing approach, evaluation frameworks, coverage priorities, and quality standards.
  • Define what "good" looks like for the client's AI agents and translate loosely defined quality goals into reproducible test suites and metrics.
  • Report quality signals, risks, and trends clearly to the client's AI Operations team.

Team Leadership

  • Lead a distributed team of QA Engineers (Manila-based), coordinating across time zones with required ET overlap.
  • Assign and prioritize work, review output, unblock the team, and maintain consistent quality across contributors.
  • Onboard, coach, and level up team members; surface performance issues early.

Hands-On QA & Evaluation

  • Design and run evaluation pipelines, adversarial/security testing, and workflow audits alongside the team.
  • Validate agent accuracy, schema/API compliance, grounding, and edge-case handling across multi-step workflows.
  • Drive root-cause analysis on failures and translate them into actionable feedback for the client's engineers.

What We're Looking ForCore Traits (Non-Negotiable)

  • Ownership: You take a loosely defined mandate and turn it into a functioning, well-run workstream.
  • Player-Coach Balance: You can do the technical work yourself and lead others doing it.
  • Strong Communication: Direct, clear written and spoken English; you translate technical detail into signal for non-QA stakeholders.
  • Judgment Under Ambiguity: You make reasonable calls when standards aren't fully defined, and know when to escalate.

Technical Skills

  • Professional QA, software engineering, or AI/system evaluation experience, with hands-on backend testing, API validation, or eval-pipeline work.
  • Experience evaluating LLM-based systems or AI agents (prompt behavior, grounding, adversarial testing) strongly preferred.
  • Comfort with automated test suites, structured data validation, and schema/API testing.
  • Prior experience leading, mentoring, or coordinating a team—formal or informal.

Nice to Have

  • Experience working with distributed/offshore teams.
  • Background in B2B SaaS, enterprise software, or procurement/fintech domains.

Note: Formal titles matter less than demonstrated ability. We care far more about what you've built and led than where you've worked.

What We Offer

  • Consistent, long-term contract work with a stable, high-growth B2B SaaS client.
  • 30+ hours/week, fully remote (Canada or US).
  • MacBook Pro provided.
  • The opportunity to build a QA function from the ground up and grow with a scaling managed-service program.

About Data Skill Source

Data Skill Source partners with fast-growing SaaS companies to deliver managed services, systems support, and applied automation. We focus on practical, production-ready technology—not demos or experiments that never ship.

How to Apply

Please submit your resume and a short note describing:

  • QA or AI evaluation workstreams you've owned or built from scratch.
  • Your experience leading or coordinating a team.
  • Any hands-on work evaluating AI agents, LLM systems, or complex backend workflows.
  • Links to GitHub repos, portfolios, or write-ups (if available).

Job Types: Full-time, Contract

Work Location: Remote (Canada or US)

Pay: From $30.00 per hour

Benefits:

  • Flexible schedule

Work Location: Remote

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