IT Support jobs

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

PRIMARY PURPOSE

The IT Governance and Reporting Specialist is responsible for the implementation and optimization of governance and control initiatives in support of the overall Business Technology Services strategy and service delivery.

Handles a set of governance and control work activities requiring coordination across multiple areas.

Ensures that policy frameworks and reporting structures are in place to meet business needs and align with internal and external requirements. Provide specialized IT governance related advice and support to management/leadership and respective teams for area(s) of specialization.

KEY ACCOUNTABILITIES

Analyzes the impacts of governance and control deficiencies on the overall BTS strategy and service delivery.

Facilitates the implementation and optimization for multiple key operational and planning activities within Business Technology Services Department.

Responsible for establishing, implementing, and monitoring controls for the delivery of technology operational processes.

Process Management: Collaborates across BTS teams to develop processes and standards; implements new or revised processes/standards; monitors for compliance; and facilitates continuous improvement to ensure quality and efficiency, improve accountability and practices for internal control and oversight.

Reporting: Manages the reporting cycle to produce reports for operations, senior leadership teams, and board and executive committees.

Internal Audit Compliance: Supports audits to ensure compliance with processes and standards and provide status reporting.

Policy Governance: Develops the framework to manage BTS policies, measures compliance and ensures ongoing maintenance.

Risk Framework: Maintains the risk register, developing and maintaining risk assessment methodologies, processes, Maintains, and distributes risk assessment tools and questionnaires. Partners with other risk groups and contribute to the ongoing update and enhancement of controls, frameworks, policies, risk indicators and metrics.

Responsible for completing compliance reviews to ensure portfolio and projects are adhering to the established standards and gating framework.

Data Analytics: Creates and maintains reporting dashboards, interprets, and communicates operational insights through analytics, and determines gaps and opportunities for improvement in governance or technology service delivery.

EDUCATION AND EXPERIENCE

The requirement of this job is acquired through a bachelor’s degree in computer science, business administration, or other related discipline, plus five (5) years of relevant experience working in information security, process auditing or other compliance/governance related area in a unionized environment.

OTHER REQUIREMENTS

Knowledge and experience in the following areas are considered an asset: Audits of IT general controls and IT Security; auditing systems under development or being implemented; Control frameworks, including the Committee of Sponsoring Organizations (COSO) and Control Objectives for Information and Related Technology.

Expert Proficiency in using analytical software tools such as MS Power BI, Tableau and O365 Office suite.

Solid written and verbal communication skills to build and maintain strong working relations with cross functional teams.

Expert knowledge in regulatory and industry frameworks, guidelines and standards governing the management of technology systems.

Solid judgement and decision-making skills and integrity to process and handle confidential details with discretion.

Solid organizational skills with the ability to multi-task while meeting deadlines and adapt to change in a fast-paced dynamic environment.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: October 27, 2026
Closing Date: November 10, 2026

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.