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IT Support Technician jobs in Vancouver, BC

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Job Post Details

Field Service Technician L1 - job post

Hosted Advantage Services Ltd.
Vancouver, BC
$40,000–$57,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $40,000–$57,000 a year

Job type

  • Permanent
  • Full-time

Location

Vancouver, BC

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care
  • Company events
  • On-site parking

Full job description

Position Overview

The Field Service Technician (L1) provides hands-on, on-site support for customers and internal infrastructure across Hosted Advantage’s colocation and managed services environment. This role performs basic break/fix, installs, and physical troubleshooting in data centers and customer sites, and acts as a critical extension of the Service Desk and Infrastructure teams for tasks that require physical presence.

Key Responsibilities

On-site Service & Dispatch

  • Assist the Build and Deployment teams with the implementation of new infrastructure, including server, network, and storage deployments.
  • Support Proof of Concept (POC) activities by assisting with hardware installation, configuration, connectivity testing, and validation of deployed solutions.
  • Co-ordinate with project, service-desk, infrastructure and build teams to ensure deployment activities are completed according to project timelines and technical requirements.
  • Perform pre-deployment and post-deployment validation checks to confirm hardware readiness, connectivity, and operational status.
  • Provide hands-on support during infrastructure refreshes, migrations, outages and rollout projects, ensuring accurate documentation and reporting of completed work.
  • Troubleshoot and escalate deployment-related and other issues reported by customers as required to minimize project delays and service impact.
  • Assist in imaging, asset preparation, and inventory management for deployment and POC environments.

Customer Experience

  • Communicate clearly with customers and internal stakeholders during on-site work and escalations.
  • Maintain professionalism in customer environments and ensure work areas are left clean and secure.
  • Escalate safety concerns, access issues, or scope changes immediately.

Documentation & Quality

  • Update runbooks, rack elevations, cable maps, and asset records as directed.
  • Capture photos and serial numbers to support inventory control and supportability.
  • Follow change management guidance for any task that could impact production services.

Qualifications

Required:

  • 1–3+ years of hands-on IT or technical field support experience (Data center, MSP, or enterprise).
  • Comfortable working around servers, storage, and network hardware; ability to safely lift and handle equipment.
  • Strong customer service and communication skills; disciplined ticketing and documentation habits.
  • Valid driver’s license and ability to travel locally to customer sites and data centers.

Preferred:

  • Experience in colocation environments and basic network patching/cross-connect work.
  • Familiarity with ITSM tools and structured incident/change processes.
  • Entry-level certifications (e.g., CompTIA A+/Network+ or equivalent).

What We Offer

· Competitive salary and benefits.

· Training and certification reimbursement.

· Mentorship and growth opportunities across Field Services, Infrastructure, and Networking.

Pay: $40,000.00-$57,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Work Location: In person

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