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IT Support Technician jobs in Surrey, BC

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    • Provide on-site technical support to clients, ensuring minimal downtime.
    • The ideal candidate will be responsible for installing, maintaining, and repairing a…
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    • Prior experience providing remote technical support and customer service.
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    • Prior experience providing remote technical support and customer service.
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    • Minimum 3 years supporting cash recyclers, smart safes or similar hardware and software repair and support experience within an environment with both onsite and…
    • Work is primarily in the Lower Mainland but with notice short-term travel will be required to support our other areas of operations across BC.
    • Document system configurations, operational procedures, and automation scripts to support ongoing IT knowledge management.
    • Hands-on experience with VMware.
    • Opportunity to grow within a technical support function.
    • Technical support: 1 year (preferred).
    • Respond to customer support tickets, emails, and phone calls…
    • Proven experience in IT support, desktop support, or technical field services.
    • On-site support role requiring travel to designated locations.
    • Provides technical support to end users when applicable.
    • Colleague is key interface for the provision of technical support and training for the customer and as…
    • This role is ideal for someone early to mid-career in application support who is looking to deepen their ERP and business systems administration experience.
    • The sales team relies on our technicians to assist with system design to ensure customer satisfaction is achieved.
    • Support with rotational after hours on-call.
    • Investigating incidents and job failures using established procedures, while collaborating with technical teams and vendors to support timely resolution.
    • Schedule supports a 7-day-per-week operation.
    • 2–5 years of experience in a technician or technical role with electrical and/or computer systems is an asset.
    • Act as an escalation point for Tier 1 support technicians.
    • Resolved is the AI-native technology partner for architecture, engineering, and construction (AEC)…
    • Lead desktop support analysts and create a consistent end-user support experience.
    • You have experience supervising or leading IT support resources.
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Career Resources:

Field Service Technician
OMG Services
5684 Landmark Way, Surrey, BC V3S 7H1
$19.82–$35.00 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$19.82–$35.00 an hour

Job type

Full-time

Benefits

Pulled from the full job description
Mileage reimbursement
Company car

Full job description

Job Summary
We are seeking a skilled and proactive Field Service Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing a variety of espresso systems and equipment at Starbucks sites. This role requires strong mechanical aptitude, technical knowledge, and excellent problem-solving skills to ensure optimal system performance and customer satisfaction. The position offers opportunities for professional growth in a dynamic environment.

Duties

  • Install, troubleshoot, and repair equipment related to computer networking, computer hardware, and low voltage systems.
  • Perform routine maintenance to ensure systems operate efficiently and reliably.
  • Interpret schematics, technical manuals, and wiring diagrams to accurately diagnose issues.
  • Use hand tools and mechanical knowledge to perform repairs and adjustments on various equipment.
  • Conduct system testing and calibration to meet operational specifications.
  • Provide on-site technical support to clients, ensuring minimal downtime.
  • Document service activities, including repairs performed and parts used, in detailed reports.
  • Collaborate with team members to resolve complex technical problems quickly and effectively.

Requirements

  • Proven experience with computer networking, hardware installation, maintenance, and troubleshooting.
  • Mechanical knowledge with the ability to use hand tools effectively.
  • Familiarity with schematics and wiring diagrams for low voltage systems.
  • Strong understanding of computer hardware components and assembly.
  • Ability to read and interpret technical manuals and schematics accurately.
  • Excellent problem-solving skills with a focus on customer service.
  • Valid driver’s license with a clean driving record; willingness to travel frequently to client sites.
  • Prior experience working with low voltage systems is preferred but not mandatory.
  • Strong communication skills and the ability to work independently or as part of a team in diverse environments. This position is integral to maintaining the reliability of our clients’ systems while providing exceptional service through technical expertise and professionalism.

Pay: $19.82-$35.00 per hour

Benefits:

  • Company car
  • Mileage reimbursement

Work Location: In person

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