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IT Support Specialist jobs

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    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • Ability to document technical issues and maintain support logs.
    • RLT internal email support and education.
    • WFH VPN support, repair and education.
    • On-site Server access management and support.
    • IT support: 2 years (required).
    • IT support: 2 years (preferred).
    • Coordinate with other team members to continuously improve support processes and service delivery.
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • IT support: 5 years (required).
    • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
    • Job Types: Full-time, Permanent.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
    • Employee will be responsible for remote support of various customer sites and networks.
    • Enterprise Remote Help Desk Support.
    • Account Moves, Adds and Changes.
    • Analyses and coordinates preparations on new model service readiness support requirements.
    • Provide support to TCI dealers with regards to Toyota and Lexus…
    • Act as an escalation point for Tier 1 support technicians.
    • Resolved is the AI-native technology partner for architecture, engineering, and construction (AEC)…
    • End-User Support & Maintenance: Provide direct technical support and troubleshooting to internal staff for hardware, software, and networking issues,…
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Strong communication, customer service, mentorship, and escalation support skills.
    • Coordinate with vendors on support cases, warranties, renewals, and…
    • Tier-2 Troubleshooting and Escalations: Resolve complex technical issues passed down from junior helpdesk support or escalate major architectural problems to…
    • Deliver remote and on-site technical support to ensure minimal downtime.
    • F3 Technologies is looking for a Field Implementation Technician to install, configure,…
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User Support Technician
Youness Canada Immigration
Camrose, AB
$36 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$36 an hour

Job type

Full-time

Full job description

Overview
We are seeking a dedicated User Support Technician to join our team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of computer systems and operation tools across various platforms. This role offers an excellent opportunity for individuals passionate about technology and customer service to contribute to a dynamic organization. Candidates should possess strong communication skills and a solid understanding of operating systems, and immigration process support tools.

Responsibilities

  • Provide technical support to staff for immigration software, portals, and internal systems
  • Assist with platforms such as CRM systems (client management tools)
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Qualifications

  • Completion of a college diploma or in Computer Science, Information Technology, Computer Systems Technology, or a related field, or equivalent work experience in technical support.
  • Minimum 2-3 years of experience in IT support, help desk, or user support services.
  • Strong knowledge of computer systems, operating systems (Windows/Mac), and office productivity software.
  • Experience in Immigration process platforms, software, portals, and internal systems is a plus.
  • Experience troubleshooting software applications, system access issues, and network connectivity problems.
  • Familiarity with database systems, cloud platforms, and document management systems is an asset.
  • Ability to install, configure, and maintain computer hardware, printers, and peripheral devices.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent communication and user support skills to assist staff with technical issues.
  • Ability to document technical issues and maintain support logs.
  • Knowledge of data security and confidentiality practices, especially when handling digital client records.

Job Type: Full-time

Pay: $36.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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