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IT Support Analyst jobs in Edmonton, AB

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    • Clear SOPs and support systems so you can execute with confidence.
    • As an Operations Trade Support Analyst, you’ll play a critical behind-the-scenes role in…
    • 2 to 5 years of experience in IT support or systems administration.
    • Provide technical support for hardware, software, and cloud services.
    • As part of the IT team in Edmonton, this individual is responsible for providing onsite support to all customers including support through email, support…
    • Experience in remote or in person technical support.
    • Utilizing all tools and resources available to support clients with technical questions or training.
    • Lead or support systems projects, from initial concept through to successful completion, in collaboration with the IT Manager.
    • Oversee the configuration, deployment, and support of operating systems across servers and workstations.
    • Manage and maintain cloud-based services.
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • As part of the Computer, Networks and Infrastructure (CNI) team, under the guidance and direction of the CNI Manager, the IT Security Analyst will be…
    • Microsoft Dynamics 365 F&O support/configuration experience.
    • 4-7+ years of demonstrated experience in Systems Analyst and application support roles.
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    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
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    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
    • Provide support for telephony and basic infrastructure systems as needed.
    • Provide support for telephony and basic infrastructure systems as needed.
    • The ideal candidate will be responsible for maintaining, supporting, and optimizing network infrastructure and web systems.
    • Provide deskside support to team members both locally and remotely across Canada.
    • Implement and maintain equipment standards, policies and support processes.
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Job Post Details

Operations Trade Support Analyst - job post

MindEmi Commerce & Marketing LLC
Edmonton, AB
$43,311.08–$88,842.16 a year - Full-time, Contract

Job details

Pay

  • $43,311.08–$88,842.16 a year

Job type

  • Contract
  • Full-time

Location

Edmonton, AB

Benefits

Pulled from the full job description

  • Flexible schedule

Full job description

About Us

We’re an early stage startup and our approach combines data, discipline, and tight operational systems to uncover and capture edge at scale. We’re a small, specialized team of strategists, analysts, and engineers building infrastructure to uncover opportunities most people overlook.

About the Role

As an Operations Trade Support Analyst, you’ll play a critical behind-the-scenes role in keeping our operation running with accuracy, consistency, and discipline. You’ll execute structured playbooks, manage client-facing systems, and flag edge cases, all while keeping meticulous records.

This is not a traditional finance or gaming role. It’s a high-trust, precision-driven position ideal for someone who thrives in structured environments, takes pride in operational excellence, and finds satisfaction in completing tasks with care and consistency. You’ll be required to travel locally on a daily basis, so access to reliable transportation is essential.

Key Responsibilities

· Execute SOPs and task checklists with high attention to detail and operational discipline

· Manage real-time workflows, resolve edge cases, and escalate issues as needed

· Log detailed records of all actions and outcomes to maintain transparency and traceability

· Monitor accounts, balances, and platform statuses pre- and post-execution

· Troubleshoot minor technical issues and assist with onboarding or setup tasks for new accounts or tools

· Complete field-based tasks involving physical systems, identity verifications, or client-specific operations (local travel required)

Who You Are

· Detail-Driven & Conscientious: You care deeply about the little things. You catch what others miss.

· Process-Oriented & Reliable: You excel when following structured steps, and teammates know they can count on you.

· Completionist: You finish what you start, close loops without reminders, and don’t leave tasks half-done.

· Steady Under Pressure: You’re calm and focused in live settings and time-sensitive moments.

· Technically Capable: You’re comfortable navigating software, tools, and browser-based workflows.

Bonus Points

· Experience in admin, ops, or structured execution roles (e.g., QA, compliance, lab work, customer operations)

· Interest in alternative markets, trading, or startups

· Familiarity with SOP-driven environments or performance-based work

Why Join Us

· Competitive hourly pay with performance incentives

· Flexible hours with consistent workflows

· Direct exposure to the operational engine of a high-growth, high-precision startup

· Clear SOPs and support systems so you can execute with confidence

Pay: $43,311.08-$88,842.16 per year

Work Location: In person

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