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IT Support Analyst jobs in Edmonton, AB

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    • Respond to inbound calls and assist clients with program inquiries and technical support.
    • You don’t need prior experience in this field — we’ll provide full…
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • This role is responsible for Level 1 (L1) application support, ensuring timely resolution of support tickets, guiding end-users through application workflows,…
    • This position combines customer support with hands-on mechanical work, making it ideal for someone who enjoys solving technical problems both over the phone and…
    • Manage daily store operations and maintain excellent customer service.
    • Recommend computers, components, and accessories based on customer needs and budget.
    • Dr. Phone Fix* is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone , tablets , iPads , computer…
    • Provide training and support of software to customer personnel.
    • You will be tasked with providing in-person, on-site training and customer support throughout…
    • Employee Assistance Program to support you and your family;
    • Design and support data synchronization processes between legal and business systems.
    • View all Miller Thomson jobs - Edmonton jobs
    • Salary Search: Application Specialist salaries in Edmonton, AB
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    • Soutien aux applications et maintenance.
    • Assurer le soutien quotidien des applications financières (p. ex., Aderant) et des applications de gestion de la…
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Candidats doivent donc parler et écrire couramment le français.
    • En français pour être prises en compte.
    • Relevant de la responsable principale, Innovation et…
    • The ideal candidate has experience using a wide range of security technologies to enhance detection coverage, streamline analyst workflows and support the…
    • The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and…
    • Ability and desire to work on an on-call rotation for 24-hour support.
    • Provide general support for Security Information Event Management (SIEM) tool changes,…
    • Experience in system administration, development, or IT project support preferred.
    • Ensure new technologies have appropriate documentation, support plans, and…
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Career Resources:

Helpdesk Support Technician
Smart Start Canada ULC
·
3.0
Sherwood Park, AB T8H 1B5
•
Hybrid work
$19 an hour
Full-time
Apply now

Job details

$19 an hour
Dental care, Disability insurance, RRSP match
Full-time
Hybrid work in 2899 Broadmoor Boulevard, Sherwood Park, AB T8H 1B5

Full job description

Department: Care Center Helpdesk

Reports To: Helpdesk Support Supervisor

Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada.

Compensation: $19.00 per hour

Schedule: Shift schedules will be discussed during the interview process.


This is a 100% in-office, full-time position located at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta.


Remote or hybrid work arrangements are not available for this role.


Why You Should Join Us!

  • RRSP program with company match (up to 3%)
  • Comprehensive health and dental coverage after 90 days, with vision and other extended benefits after one year
  • Additional perks including company-wide discounts, and long-term disability coverage
  • Positive, collaborative work environment that supports work–life balance
  • Company career growth opportunities within a mission-driven organization


Position Summary

As a Helpdesk Support Technician, you’ll be the first point of contact for our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning new technology. You don’t need prior experience in this field — we’ll provide full training and hands-on support. What matters most is your curiosity, attention to detail, and genuine desire to help others.


What You’ll Do

  • Respond to inbound calls and assist clients with program inquiries and technical support
  • Learn to diagnose and troubleshoot basic hardware, software, and network issues
  • Provide accurate and friendly assistance while documenting all customer interactions
  • Schedule appointments, set up accounts, and update client information in the CRM system
  • Collaborate with teammates and managers to ensure one-call resolution whenever possible
  • Participate in hands-on training sessions to develop your technical and service skills
  • Contribute to a supportive, team-oriented environment focused on growth and learning
  • Adhere to company policies, confidentiality standards, and Canadian privacy requirements
  • Support Care Center operations across multiple queues or projects as needed


Qualifications

  • Excellent verbal and written communication skills in both English and French
  • Basic computer literacy and willingness to learn
  • Ability to actively listen, multitask, and problem-solve in a fast-paced environment
  • High level of professionalism, empathy, and commitment to first-call resolution
  • Dependable with exemplary attendance and punctuality
  • Strong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint)
  • High school diploma or equivalent
  • Ability to successfully pass a criminal background check, as required for the role


Physical Requirements

Prolonged periods of sitting at a desk, working on a computer and use of a telephone.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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