IT Help Desk jobs in Remote

Ready to take your career to the next level? Invest in yourself! Tangerine Technology is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level.

We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Support Technician L2 to join our team.

About the Role

As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack.

This role includes a requirement for after-hours and on-call availability, when required, and which may include occasional planned and emergency after-hours support.

Location: Whitehorse, YT OR Vancouver Island, BC

Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode: On site for local candidates (Whitehorse, YT) OR Hybrid for candidates on Vancouver Island ( Parksville or surrounding towns); 60% work from home, 20% work from our office location in Parksville, 20% physically in Whitehorse. Travel costs to Whitehorse (limited to flights and accommodations) would be covered. Travel to Parksville, if outside that area, would not be covered.

What You Will Do

• Triage and resolve escalations from L1; perform advanced troubleshooting (Windows, M365, networks, identity, endpoints).
• Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), including basic security & compliance (Defender for Office 365, DLP/eDiscovery).
• Manage AD DS/GPO and Microsoft Entra ID (Azure AD), Entra Connect (hybrid identity), and on-premises Windows Server environments.
• Support virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper-V) including provisioning, storage, and performance troubleshooting.
• Maintain BCDR solutions (e.g., Veeam/Datto), perform test restores, and document RPO/RTO.
• Support extended technology solutions, including VoIP telephony and video surveillance systems.
• Respond to after-hours escalation requests for urgent work or maintenance windows (planned).
• Providing excellent customer service skills and the ability to go above and beyond for our clients Infrastructure and configuration troubleshooting
• Monitoring network security to detect and respond to potential threats and vulnerabilities
• Visit clients on-site as required
• Being a team player and always prepared to help when needed.

What We Are Looking

• Experience in a multi-tenant, SLA-driven environment.
• Microsoft 365: Experience with tenant administration (Exchange, SharePoint, Teams) with security basics (Defender for Office 365, DLP).
• Identity & endpoint management: AD/GPO, Microsoft Entra ID, Entra Connect, MFA solutions.
• Virtualization: VMware vSphere/ESXi and/or Hyper‑V.
• Networking: Solid L2/L3 fundamentals (DHCP/DNS/VLANs/VPNs); firewall experience (Fortinet/Cisco/UniFi) preferred.
• VoIP and IP telephony: Experience with telecoms solutions, implementation, administration and troubleshooting.
• Video Surveillance: Experience with video camera surveillance systems, extracting footage, implementation, administration and troubleshooting.
• Experience with remote support tools.
• Experience in web development (HTML, Wordpress, WebDev), while not absolutely required, is considered an asset.
• Driver’s license & vehicle; willingness to travel locally to client sites.
• Able to work independently in a fast-paced environment without constant supervision.
• Able to multi-task successfully, prioritizing workload and meeting time expectations.
• High level of professionalism and able to respond extremely quickly to client facing interactions.
• Cultural awareness of the North and the people who call this place home.
• Lifelong learner.
• Great communication skills and understanding of business value.
• Ability to Travel between our Vancouver Island location and Whitehorse location.

Why Work at Tangerine Technology

• Benefits package.
• Dynamic work environment.
• Wellness days.
• Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

While all applications will be given consideration, a strong preference will be given to applicants who within the Yukon Territory.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Job Types: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: Hybrid remote in Parksville, BC