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Job Post Details

Defence Construction Canada logo
Technical Support Specialist, Helpdesk
Defence Construction Canada
·
3.8
Ottawa, ON
$69,578–$90,451 a year
Apply on company site

Job details

$69,578–$90,451 a year
Paid time off, Dental care, Employee assistance program, Disability insurance
Ottawa, ON

Full job description

Who Can Apply?:
Internal (DCC Employees) and External (General Public)
Salary Range:
$69,578 - $90,451
Employment status:
Continuing
Flexible work option:
Hybrid (2 days/week)
Term Length:
Security Level:
Secret
Language Requirement:
Bilingual Preferred
Closing Date:
13/11/2026
Country:
Canada


The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

  • Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
  • Support the Systems Specialist with respect to firewalls, servers and network issues
  • Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
  • Ensure quality standards are met, in line with corporate expectations

Other

  • Perform research to remain aware of technological changes and recommend areas for improvement
  • Work on projects resulting from research or work on assigned projects
  • Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
  • Create ad hoc reports
  • Manage risk
  • Other duties as assigned

SKILLS
General and Specific Knowledge

  • Best practices, methods, trends and legislation in IT
  • Network administration and Microsoft programs
  • Project and risk management principles

Formal Education and/or Certification(s) and Experience

  • Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent

Abilities

  • Use computer programs to develop documents and access databases
  • Write end-user instructions
  • Apply project and risk management techniques


DEVELOPMENT AND LEADERSHIP

  • Provide functional advice and guidance to employees

WORKING CONDITIONS

  • Typical office environment with occasional travel

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

  • 100% employer-paid annual sick leave, and health and dental premiums
  • $400 wellness allowance to help cover expenses such as a gym membership
  • $2,500 for mental health services on top of regular $2,500 paramedical coverage
  • Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

  • Life, accidental-death, and short-term disability insurance
  • Enhanced inConfidence employee and family assistance program
  • Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
  • Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

  • Public-service pension
  • Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

  • criminal record checks

  • reference checks

  • previous employment

  • open source checks

  • credit/financial status


DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.


Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.

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