IT Help Desk jobs in Ottawa, ON

Company Overview

Nfinity Global Inc. is a leading provider of IT services dedicated to creating and maintaining optimal IT environments for businesses worldwide. Our commitment to excellence is reflected in our standardized service processes that ensure our clients receive consistent and high-quality support tailored to their unique needs.

Position Summary:

The Regional IT Support Specialist will manage the daily operations, health, and compliance of video conferencing systems and collaboration spaces across the assigned region. This includes proactive maintenance, real-time support, tracking operational metrics, and executing audits. The ideal candidate is highly organized, technically savvy, and thrives in dynamic environments with high visibility to end users and leadership.

Key Responsibilities:

• Provide in-person and remote support for conference rooms, huddle spaces, and collaboration areas across the region.
• Troubleshoot and resolve hardware/software issues related to AV equipment, video conferencing platforms (Zoom, Teams, Webex), network connectivity, and room control systems.
• Conduct routine health checks and preventative maintenance to ensure system uptime and meeting readiness.
• Maintain accurate inventory and lifecycle records for all AV and collaboration-related hardware.
• Ensure devices and systems are compliant with corporate IT standards, including up-to-date firmware, security patches, and software versions.
• Support live and hybrid internal/external events, executive meetings, and town halls as technical lead when needed.
• Monitor and track the following operational metrics:
• System uptime and room readiness
• Incident volume and resolution times
• Room utilization trends and capacity planning
• Recurring issues and root cause analysis
• Generate and deliver regular reports and dashboards to regional and global IT leadership.
• Lead or participate in quarterly audits of all collaboration spaces to validate asset accuracy, technology standards, and performance benchmarks.
• Collaborate with global IT, AV engineering, and facilities teams on new deployments, refresh projects, and continuous improvements.
• Document room configurations, procedures, and knowledge articles for end-user and technician use.

Required Qualifications:

• Proficiency in managing and troubleshooting AV equipment and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, etc.).
• Familiarity with room scheduling systems, control interfaces (e.g., Crestron, Extron), and collaboration hardware (e.g., Logitech, Poly, Cisco).
• Basic networking knowledge (IP addressing, VLANs, Wi-Fi, PoE) and experience working with IT infrastructure teams.
• Strong analytical and reporting skills, with experience using tools like Excel, Power BI, or collaboration analytics platforms.
• Excellent communication and interpersonal skills, especially in executive or high-stakes environments.
• Highly organized with a focus on accuracy, documentation, and compliance.

If you are passionate about optimizing operations and want to be part of a dynamic team at Nfinity Global Inc., we invite you to apply today and help us shape the future of IT services!

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Paid time off

Work Location: In person