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IT Help Desk jobs in Ottawa, ON

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Job Post Details

Field Service Technician (Ottawa) - job post

BFG Enterprise Services
2.8 out of 5 stars
Ottawa, ON
$24.03–$27.88 an hour

Job details

Pay

  • $24.03–$27.88 an hour

Shift and schedule

  • Weekends as needed
  • Nights as needed
  • Afternoon shift

Location

Ottawa, ON

Full job description

Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties:

  • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration

  • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations

  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed

  • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position

  • Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required

  • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7

  • Prepare field reports, as required

  • Liaise with Help Desk on escalated issues

  • Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner

  • Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable

  • Identify cable pathways

  • Test, review and troubleshoot installed systems

  • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)

  • Troubleshoot cabling, hardware and network related issues in the field

  • Operate hand and power tools (i.e. drill)

  • Apply proficient computer skills and solid knowledge of computer networking

  • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues

  • Work independently and collaboratively with other team members to achieve common project/site objectives

Occupational Requirements:

Technical Requirements:

  • CompTIA A+ Certification

  • Minimum university degree with major in information technology or a related program

  • Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience

  • Experience working in a retail environment with POS systems is required

  • Experience working with remote management software is an asset

  • Experience in troubleshooting cabling, hardware and network related issues in the field

  • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)

  • Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service

  • Ability to operate hand and power tools (i.e. drill)

  • Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

  • Excellent prioritizing and communication skills

  • Ability to travel to customers’ sites on short notice over extended periods of time

  • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements

  • Must be able to lift up to 75 lbs.

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