IT Help Desk jobs in London, ON

We are seeking a dedicated employee to fulfill the role of an IT Service Coordinator/ Technician to support our ongoing growth and development. Drewlo Holdings can offer you a career with benefits, retirement savings match program and more! We are a family owned and operated company that has been in business for over 65 years. Since 1958 we have been constructing and operating rental apartment towers across Southwestern Ontario and proving homes to thousands of Canadians.

Responsibilities:

Mobile Repair

- Travel to various sites to perform repairs and maintenance on security systems.

- Diagnose and resolve issues on-site to ensure minimal downtime.

- Utilize tools and drills for hands-on repair and maintenance tasks.

Contractor Coordination

- Act as the liaison between the company and external contractors.

- Coordinate and manage access for contractors to the company's internal network as required for their work.

Network Management Support

- Assist in the oversight and management of the internal network during contractor operations.

- Ensure secure and efficient access to network resources.

Compliance and Security

- Monitor contractor activities to ensure compliance with company security protocols.

- Conduct audits and checks on network access points to safeguard data integrity.

Documentation and Reporting

- Maintain detailed records of repairs, contractor interactions, and network access issues.

- Report directly to Lukas Wright and Isaac Robinson about ongoing operations and issues.

Client and Contractor Support

- Provide support and guidance to contractors regarding company systems and network protocols.

- Address any queries or concerns from contractors related to network access or security measures.

This enhanced role ensures that the Service Coordinator/Technician is fully equipped to handle all aspects of physical and network-related tasks, including hands-on repairs using tools and equipment.

Requirements

· IT service experience

· Ability to climb ladders at least 28 feet high

· Ability to lift up to 50 pounds

· Education in Electric/Electronics/Electro Mechanics is an asset

· Experience working with Networking TCP IP and Telecommunications including Analog to VoIP conversions is an asset

Why Drewlo?

· Family built, owned and managed; family is at the heart of our company and a core value

· Provide you with a Career; we offer stable full-time employment, benefits and a matching retirement savings program

· Treat our employees fair; we offer competitive wages, provide training and value each employee

· Opportunity for growth; we are expanding at an accelerated rate, with that comes new opportunities

· We invest in our community; we know it’s important to give back

Job Types: Full-time, Permanent

Pay: $24.00-$30.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Application question(s):

• Do you have experience with IOT/embedded security related hardware?
• This job is on-site and mobile, are you prepared to travel daily for work?

Experience:

• IP networking: 3 years (required)
• Service Technician: 3 years (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person