IT Help Desk jobs in Killarney Beach, ON

About the role:

As the DI Systems Specialist , you will leverage your technical expertise to support and optimize the Information Technology infrastructure within Diagnostic Imaging while playing a key role in the planning, implementation, and execution of technology initiatives and projects. You will collaborate closely with Diagnostic Imaging staff and other user departments to ensure the secure, efficient, and effective use of PCs, peripherals, and imaging technologies that support the department's PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) applications

In this role, you will provide comprehensive PACS and RIS administration and support, including system troubleshooting, issue resolution, user assistance, and ongoing administrative maintenance to ensure the reliability and performance of these critical clinical systems. You will also partner with Diagnostic Imaging leadership and the Corporate Analytics team to support the department's data, reporting, and statistical needs. This includes developing and maintaining internal and external reports, producing operational and performance metrics, and generating the data and analytics required to support departmental operations, strategic planning, quality improvement initiatives, and informed decision-making.

What You'll Be Doing

• Troubleshoot and resolve PACS issues for hospital staff, either on-site or remotely, across various departments and locations.
• Ensure the efficient and cost-effective operation of the hospital's technical infrastructure by meeting service level targets and applying your technical skills to set up, operate, monitor, document, and resolve technical issues.
• Consult with, train, and support PACS users.
• Manage issues assigned by the PACS Administrator in a timely manner, provide regular status updates, and document both the problem and its resolution.
• Assist with the implementation of projects within your areas of expertise.
• Set up scheduled jobs and logs, configure user access, and test system configurations.
• Prepare operating procedures, develop technical documentation, and troubleshoot system issues.
• Maintain procedures related to planning, testing, scheduling, documentation, and assessing the customer impact of system changes.
• Work effectively and professionally with vendors to ensure service level agreement (SLA) requirements are met.
• Liaise with vendor service teams to maintain and troubleshoot PACS core servers and storage systems.
• Work collaboratively with Diagnostic Imaging staff and the Information Technology department to ensure departmental systems are compatible with PACS, RIS, and hospital information systems.
• Audit orders, reports, and auto-faxing processes; correct WTIS interface messages; and query the Oracle database to support operational and managerial decision-making.
• Create and generate statistical reports.
• Work with key stakeholders to develop and enhance indicator reporting and maintain ongoing, up-to-date reports for Diagnostic Imaging.
• Participate in the on-call rotation.

What You'll Bring

• Recent experience with hospital information systems, specifically Diagnostic Imaging information systems such as Meditech Imaging & Therapeutic Services and other Meditech modules.
• Working knowledge of Diagnostic Imaging clerical, radiologist, and clinical/technical workflows.
• Understanding of and experience with PACS workflows throughout the organization.
• Previous experience with, or knowledge of, Sectra is preferred.
• Strong working knowledge of computer software applications, interface engines, and technology standards and functionality.
• Experience with SQL and querying Oracle databases is strongly preferred.
• Experience handling IT Help Desk escalations, providing status updates, and documenting problems and resolutions.
• Ability to troubleshoot and resolve workstation hardware issues, including video cards, printers, scanners, and Barco/LG monitors.
• Ability to evaluate and recommend hardware and software solutions.
• Knowledge of testing methodologies and change management processes.
• Knowledge of the Microsoft Office Suite, Microsoft Windows 10, and Microsoft Server 2008 or later.
• Proven interpersonal and communication skills, with experience conveying complex technical concepts in clear, accessible language to diverse audiences.
• Knowledge of information systems, including the Meditech Hospital Information System (HIS), Wait Time Information System (WTIS), voice recognition/dictation software (Nuance PowerScribe 360/ONE preferred), and other imaging software programs or clinical decision support tools.
• Experience with HL7 is required.
• Commitment to continuous learning and the ongoing development of technical expertise.
• Strong customer service orientation and work ethic.
• Innovative, adaptable, and eager to learn.
• Demonstrated problem-solving and analytical skills.
• Demonstrated commitment to customer service and teamwork.
• Demonstrated leadership skills.
• Experience with interface engines is considered an asset.

Educational /Certifications/ Licences

• Degree or diploma in Computer Science, Health Information Management, Medical Radiation Technology, or an equivalent field.
• Strong experience managing IT projects.
• Imaging Informatics (PACS) certification, with demonstrated experience and extensive knowledge of Picture Archiving and Communication Systems (PACS), or an equivalent combination of education and experience.

Pay: $50.53-$60.06 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Relocation assistance
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: In person