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    • This role is vital in providing technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems.
    • The position involves providing support and maintenance of corporate infrastructure as well as ongoing maintenance and support of our online commercial service…
    • Device Deployment & Lifecycle: Image, configure, and prep computers for new deployments; handle end-to-end user onboarding and offboarding (accounts, hardware…
    • Experience with remote support tools.
    • As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from…
    • Deliver friendly, professional, and empathetic support to end users.
    • Mobile device support (iOS and Android).
    • You will support users through phone, chat, email,…
    • They should have the ability to multitask, and have good verbal and written communication skills.
    • A typical week would involve a mix of onsite work with…
    • O Excellent communication skills to assist end-users with technical questions.
    • Scheduling the date and time the user will receive their new computer.
    • Your primary role is to support users and resolve technical issues across the company.
    • Mobile phones and telephone support.
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Act as a technical advisor to support sales opportunities and solution development.
    • As a Technical Sales Support Technician, you will act as a trusted advisor,…
    • Offrir un soutien technique de niveau 1 et 2 aux utilisateurs, en personne, par téléphone et à l'aide de nos outils de support.
    • Programme d'Aide aux Employés.
    • Deliver friendly, professional, and empathetic support to end users.
    • Experience supporting users in a professional environment.
    • VPN and remote access tools.
    • Offrir du support technique aux utilisateurs internes et aux clients;
    • Support technique niveau 1-2-3 et support applicatif;
    • Serveurs Windows Server et Linux;
    • The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required.
    • Provide third‑level escalation support for complex end‑user and device issues.
    • 5+ years in end‑user enablement, endpoint management, or enterprise support roles…
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Job Post Details

IT Help Desk Support - job post

RMS Insurance Brokers
Remote
$89,000–$115,000 a year - Full-time

Job details

Pay

  • $89,000–$115,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Dental care
  • Casual dress
  • Work from home
  • Flexible schedule

Full job description

Overview

We are seeking a dedicated IT Help Desk Support professional to join our dynamic technology team. This role is vital in providing technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a solid foundation in various operating systems and networking concepts. This position offers an excellent opportunity to develop your IT support expertise within a collaborative environment, supporting users across multiple platforms including Windows, macOS, and Linux.

Responsibilities

  • Provide first-line technical support via help desk tickets, phone, or email to resolve hardware, software, and network issues efficiently.
  • Troubleshoot and resolve issues related to operating systems such as Windows, macOS, and Linux.
  • Assist users with desktop support including software troubleshooting, hardware problems, and peripheral device setup.
  • Manage and support computer networking issues including LAN connectivity, firewall configurations, and VPN access.
  • Utilize IT service management tools such as ServiceNow, BMC Remedy, and Jira to document incidents and track resolution progress.
  • Support software applications including Microsoft Office suite and other enterprise tools.
  • Configure and maintain security measures like firewalls and VPNs to ensure data protection.
  • Collaborate with team members on escalated issues requiring advanced technical expertise.
  • Maintain knowledge of current technology trends and best practices in IT support.

Experience

  • Proven experience in a technical support or help desk role with familiarity in desktop support and troubleshooting.
  • Hands-on experience with operating systems such as Windows, macOS, and Linux.
  • Strong understanding of computer networking concepts including LAN setup, firewall management, and VPN configuration.
  • Experience using IT ticketing systems like ServiceNow or BMC Remedy for incident management.
  • Knowledge of software troubleshooting techniques for common enterprise applications.
  • Familiarity with computer hardware components and maintenance procedures.
  • Excellent communication skills with the ability to convey technical information clearly to non-technical users.
  • Prior experience supporting remote users via VPN or remote desktop tools is a plus.

This role is ideal for candidates passionate about technology support who thrive in fast-paced environments requiring problem-solving skills and excellent customer service capabilities.

Pay: $89,000.00-$115,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Flexible schedule
  • Work from home

Application question(s):

  • How many years of experience do you have in IT help desk support?
  • Are you comfortable working remotely while providing IT support?

Work Location: Remote

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