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    • Opportunities to develop technical and IT support skills.
    • Previous experience in IT support, technical support, help desk, computer technician, or a similar…
    • View all Fix One jobs - Calgary jobs
    • Salary Search: IT Support Specialist salaries in Calgary, AB
    • Provide occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.
    • Provide support coverage during holidays and weekends based on business needs.
    • Contribute to shaping the future of technical support in an AI-driven era.
    • Experience creating user facing and internal documentation, including policies, procedures, instructions, and guidelines is an asset.
    • Technical phone support to customers.
    • Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative…
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    • Providing on-site technical support to event organizers and presenters to help ensure successful event delivery.
    • 4+ years of experience in IT support, service desk, or desktop support roles.
    • This role serves as the primary point of contact for IT support while also…
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    • Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received, using the IT ticketing system (JIRA).
    • Continuous Improvement : Proactively contribute to the development of internal support best practices and stay updated on Fortra's solutions, industry best…
    • Set up user accounts, software, and system access.
    • Provide technical support to users experiencing difficulties with computer hardware, software, and network…
    • Minimum 2 years of experience providing end-user technical support.
    • Minimum certification requirement: CCST IT Support, CompTIA A+, or another recognized IT…
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    • IT support: 5 years (required).
    • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
    • Job Types: Full-time, Permanent.
  • View similar jobs with this employer
    • IT support: 5 years (required).
    • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
    • Job Types: Full-time, Permanent.
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Provide on-site, hands-on user support.
    • IT support requests are resolved quickly and reliably.
    • Offer -- If it's a match, we move fast.
    • Day-to-Day IT Support*.
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Career Resources:

IT Support Specialist
Fix One
Calgary, AB
•
Hybrid work
$28–$33 an hour
Part-time, Contract, Full-time
Apply now

Job details

$28–$33 an hour
Flexible schedule
Part-time, Contract, Full-time
Hybrid work in Calgary, AB

Full job description

About the Position

We are looking for a motivated IT Support Technician to join our team and provide day-to-day technical support to employees and assist with our company's computer systems, software, and technology infrastructure.

This position is well suited for someone with a practical IT background who enjoys troubleshooting technical issues, helping users, and working with computers and business technology.

Responsibilities

  • Provide first-level technical support to employees and users
  • Troubleshoot computer hardware, software, and connectivity issues
  • Install, configure, and maintain computers, applications, and peripherals
  • Assist with Microsoft 365, email, printers, and other business applications
  • Set up and maintain user accounts and access permissions
  • Diagnose and resolve basic network and connectivity problems
  • Monitor and maintain IT equipment and systems
  • Document technical issues, solutions, and support requests
  • Assist with software updates, system maintenance, and backups
  • Provide technical guidance and training to employees when required
  • Escalate more complex technical issues when necessary
  • Support the company with general IT and technology-related tasks

Requirements

  • Completion of a college program in computer science, information technology, computer systems, or a related field; or equivalent technical training and experience
  • Previous experience in IT support, technical support, help desk, computer technician, or a similar role is an asset
  • Basic knowledge of Windows operating systems and common business software
  • Basic understanding of computer hardware, networking, and troubleshooting
  • Strong problem-solving and analytical skills
  • Good communication and customer-service skills
  • Ability to work independently and prioritize multiple technical requests
  • Comfortable learning new software and technologies

What We Offer

  • Full-time, permanent employment
  • Competitive hourly compensation of $28–$33/hour
  • Opportunities to develop technical and IT support skills
  • A professional and supportive working environment
  • Training and onboarding provided
  • Potential for career growth within the company

How to Apply
Submit your application directly through the website at FixOne.ca

Pay: $28.00-$33.00 per hour

Benefits:

  • Flexible schedule

Work Location: Hybrid remote in Calgary, AB

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