IT Desktop Support jobs in Kitchener, ON

Join Our IT Support Team!

Are you passionate about technology, enjoy solving problems, and take pride in delivering excellent customer service?

Pund-IT Inc. is looking for an IT Support Technician to join our team in Kitchener, Ontario.

As a Managed IT Services Provider (MSP), we support businesses across a variety of industries, providing IT support, cybersecurity, cloud solutions, and infrastructure management.

We are ISO 9001 and ISO 27001 certified and committed to delivering reliable, secure, and professional IT services.

Whether you have a few years of hands-on experience or a more advanced technical background, we're interested in hearing from candidates who are motivated, dependable, and eager to grow their skills.

What You'll Be Doing

• Provide remote, phone, email, and on-site technical support to business clients.
• Troubleshoot hardware, software, networking, and Microsoft 365 issues.
• Install, configure, and maintain computers, servers, network equipment, and peripherals.
• Administer and support Microsoft 365, Exchange Online, Active Directory, and Windows environments.
• Assist with server, network, cloud, and system migration projects.
• Proactively monitor client systems, perform maintenance, and troubleshoot alerts.
• Support cybersecurity solutions, backups, patch management, and disaster recovery.
• Manage service tickets, document technical work, and maintain accurate time entries using ConnectWise Manage.
• Work collaboratively with team members to resolve issues and deliver excellent client service.
• Follow Pund-IT's established IT service, security, and documentation procedures.
• Participate in a paid, rotating on-call emergency support schedule.

What We're Looking For

• Hands-on experience providing IT technical support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft 365, and Active Directory.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and firewalls.
• Strong communication and customer service skills.
• Ability to manage multiple tasks, prioritize requests, and work independently.
• A team-oriented attitude with a willingness to learn new technologies.
• Ability to work from our Kitchener office for the first three months, followed by a hybrid schedule.
• Availability to participate in an on-call rotation.
• Valid Ontario driver's license with a driving record acceptable under the company's vehicle insurance policy, and willingness to travel to client locations using a company-provided vehicle.

Nice to Have

Experience in any of the following would be an asset:

• Working for a Managed Service Provider (MSP).
• ConnectWise Manage or other PSA/RMM tools.
• Microsoft Azure, Entra ID, Intune, or SharePoint.
• Windows Server, VMware, or Hyper-V.
• Network infrastructure, firewalls, and cybersecurity solutions.
• Backup and disaster recovery systems.
• IT infrastructure projects and migrations.
• Relevant IT certifications or post-secondary education.

Why Join Pund-IT?

• Hybrid Work: Work from home and the office following your initial three-month in-office training.
• Health & Dental Benefits: Coverage available subject to plan eligibility.
• Health Spending Account: Additional health spending benefits available subject to plan eligibility.
• Paid On-Call Rotation: Receive an allowance for participating in our rotating emergency support schedule.
• Company Vehicle: Access to a company-provided vehicle for work-related client visits.
• Company-Paid Training & Development: We support your professional growth through two company-paid training courses per year, helping you expand your technical knowledge and skills.
• Supportive Team: Work with experienced colleagues in a collaborative environment.
• Variety: Gain hands-on experience across different technologies, client environments, and IT projects.

Ready to Join Our Team?

If you enjoy working with technology, solving problems, and helping businesses succeed, we'd love to hear from you!

Apply today with your resume outlining your relevant experience and technical skills.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: From $50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Application question(s):

• Have you previously worked for a Managed Service Provider (MSP) supporting multiple business clients?
• How many years of hands-on IT support experience do you have?
• Are you able to work in our Kitchener office for the first three months, followed by a hybrid arrangement?

Experience:

• IT support: 2 years (required)

Work Location: Hybrid remote in Kitchener, ON N2G 3S7