Human Services Counsellor jobs in Toronto, ON

This is a bargaining unit position.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

Company Overview

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Summary

We are seeking highly motivated and adaptable Employment Counsellor to join our dynamic team. The employment counsellor role operates in a high-volume, high-demand environment, requiring exceptional organizational skills, the ability to prioritize effectively, and a proactive approach to problem-solving.

As an Employment Counselor at Polycultural Immigrant & Community Services, you will play a pivotal role in guiding clients towards meaningful employment opportunities. This position is essential in helping individuals navigate the job market, develop their skills, and achieve their career goals within our diverse community.

Responsibilities

• Provide one-on-one counseling to clients seeking employment and career advice.
• Develop and implement training programs tailored to client needs.
• Assist clients with resume writing, interview preparation, and job search strategies.
• Conduct workshops to educate clients on job market trends and employment resources.
• Collaborate with local employers to identify job openings and create partnerships.
• Monitor client progress and adjust support strategies as needed.
• Conduct outreach to achieve client volume targets for each client stream and inclusion groups
• Conduct regular contact appointments with each client with focus on improving the client's job readiness for current labour market opportunities and progressing them towards their employment goals.
• Maintain accurate records of clients assisted and services provided.
• Performs other duties as assigned

Requirements

• Degree or diploma in Employment Counseling, Psychology, or Education and at least three (3) years experience in employment counseling or a combination of experience and education that fulfills the requirements
• Knowledge of labour market, employment assessment, job search techniques and process, trade certification, and professional licensing pathways
• Demonstrated strong employment counseling skills
• Strong organizational skills to manage large caseload, data, and reporting
• Knowledge of immigration and refugee services and of the ethno-specific programs and services within the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barriers facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross-cultural, written, and verbal communication skills
• Experience in outreach, community development, and marketing of programs and services
• Ability to work flexible schedules on as needed basis
• A second language is an asset
• Reliable transportation, valid driver’s license

Other Requirements

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made)

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages, and never share personal or financial information outside of secure, authorized application portals.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.

Job Type: Full-time

Pay: $26.98 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Work Location: In person