Human Resources jobs in Sarnia, ON

Position Summary
The Business Operations Specialist, Customer Service & HR Support provides administrative, operational, and coordination support to the Senior Operations Manager and the broader organization. This position is responsible for assisting with customer service workflow improvement, supporting HR-related administrative processes, and contributing to the effective execution of day-to-day business operations. The role requires a high degree of professionalism, discretion, organization, and accountability.

Duties and Responsibilities

Business Operations Support

• Provide administrative and operational support to the Senior Operations Manager.
• Assist in the coordination and execution of daily business activities.
• Support process improvement initiatives and help maintain efficient internal workflows.
• Prepare reports, maintain records, and assist with business-related analysis as required.
• Champion Health & Safety in the workplace.

Customer Service Support

• Assist in the development, implementation, and maintenance of customer service procedures and workflows.
• Maintain clean and consistent customer and sales rep data within the database
• Support efforts to improve service consistency, responsiveness, and efficiency.
• Track recurring service concerns and assist in identifying process improvement opportunities.
• Assist with Order Management and Order entry during peak season.
• Support onboarding and training activities for customer service team members.

Human Resources Support

• Assist with recruitment coordination, including job postings, candidate screening, and interview scheduling.
• Support onboarding and offboarding activities when required.
• Support internal communications and general HR administrative functions.
• Focus on employee training requirements to meet and exceed government standards.
• Maintain confidentiality of employee and business information at all times.

Administrative Support

• Prepare and update price lists as well as adding and maintaining prices on the Market Time platform.
• Assist with bi-yearly catalogue review.
• Maintain organized filing and recordkeeping systems.
• Provide additional administrative support as required.

Qualifications

• Post-secondary education in business administration, human resources, office administration, or a related field is preferred.
• Previous experience in operations, administrative support, customer service, or HR administration.
• Strong organizational, time management, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and adapt to changing demands.
• Proficiency with Microsoft Office, Google Workspace, and ERP systems such as NetSuite is an asset.
• Demonstrated professionalism, discretion, and sound judgment.

Core Competencies

• Strong attention to detail.
• Initiative and follow-through.
• Professional communication and interpersonal skills.
• Confidentiality and integrity.
• Problem-solving and process improvement mindset.

Reporting Relationship
Reports to: Senior Operations Manager

'Call-To-Action''Join our dedicated team at Creative Education of Canada, Inc. where your expertise can make a meaningful impact on our educational community. Embark on a rewarding journey with us—apply today to become a key player in our operational success!'

Pay: From $50,000.00 per year

Benefits:

• Casual dress
• Extended health care
• On-site parking

Work Location: In person