Human Factors Medical jobs

Job Description

Role Description: Assistant Director of Care, Extendicare LTC

Positions Available: 2

Mission

Reporting to the Director of Care, the Assistant Director of Care (ADOC) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents.

Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare’s model of care and collaborates with other members of the care team to ensure exceptional resident-centered care and best practices consistent with Extendicare standards, accreditation requirements, and all applicable regulations.

The ADOC engages with residents and families and promotes a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and ongoing improvement of quality care.

• Attain high resident and family engagement, as measured through Experience Survey results, by caring for each person as we would our own family.

• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through effective execution of required clinical programs.

• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.

• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and accreditation standards, policies, and procedures.

Key Responsibilities

• Manage – Oversee assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance in compliance with legislative and professional standards.

• Identify – Assess risks and mitigation strategies, escalating and managing as appropriate in collaboration with organizational teams and departments.

• Comply – Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards, and labour/employment legislation, including timely investigations and consistent action planning.

• Collaborate – Actively participate and work with the Director of Care, interdisciplinary team, care staff, residents, and families to deliver and optimize resident care.

• Quality – Lead the development, implementation, and oversight of quality improvement initiatives to achieve successful outcomes and meet established goals.

• Community Partnership – Engage with vendors on quality initiatives and training requirements, and collaborate with community health partners to enhance resident care.

• Cultivate – Foster professional growth and engagement of team members through mentorship, training, and development initiatives in partnership with the DOC. This includes identifying skill gaps, providing coaching and feedback, and encouraging continuous learning.

• Values Alignment – Uphold and promote the organization’s Mission, Vision, Values, and philosophy regarding ethics, morality, and integrity.

• Customer Service – Apply a customer service mindset to accept and respond to feedback (complaints, recognition, or suggestions) from residents, families, vendors, and team members with acknowledgement and empathy.

Qualifications

• Minimum of three (3) years of experience working as registered staff in the long-term care sector. Preference for three (3) years, with at least one (1) year in a managerial or supervisory role in a healthcare setting.

• Current and unrestricted registration/licensing as a Registered Nurse with the applicable provincial licensing body.

• Bachelor of Nursing preferred, or post-secondary diploma in Nursing.

• Current CPR certification is required.

• Demonstrated leadership, communication, and interpersonal skills.

• Experience with EHR systems, specifically PointClickCare and Point of Care.

• Proficiency in Microsoft Office Suite.

• Proven history of leading quality improvement initiatives and achieving positive resident outcomes.

• Strong team-building and time management skills.

• Strong clinical skills.

#ExtendicareOntMultis2

Time Type

Full time

Compensation Details

$100,000.00 - $120,000.00

We are dedicated to enhancing the quality of life for residents in our long-term care home. When you join us, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

We are committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.