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Job Post Details

Guest Services Manager - job post

Ramada Ottawa
4.3 out of 5 stars
2259 Prince Of Wales Drive, Nepean, ON K2E 6Z8
$60,000–$63,000 a year - Permanent, Full-time

Job details

Pay

  • $60,000–$63,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • On call

Location

2259 Prince Of Wales Drive, Nepean, ON K2E 6Z8

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • On-site parking

Full job description

Company Overview

The Ramada Ottawa is an 87 room property , surrounded by nature .

Summary

We are seeking a dedicated Guest Service Manager to lead our team at The Front desk . The candidate must have strong customer service skills and leaderships skills .

The candidate must have prior hotel experience to be considered for this position. Minimum 5 years in a manager or supervisory roll.

This role is vital to ensuring our guests receive top-notch service from the moment they arrive. Your contributions will enhance our reputation as a premier destination/

Responsibilities

  • Welcome guests warmly and assist them with their inquiries and reservations.
  • Resolving issues with all guests complaints, and providing support for the front desk staff.
  • Manage front desk operations efficiently, including check-ins and check-outs.
  • Creating schedules
  • Coaching staff
  • Training new staff
  • Inventory control
  • Invoicing
  • Credit card reconciling
  • Commission reconciling
  • Payment for groups
  • Co ordinate with sales manager on groups
  • Implementing new procedures
  • Preventive maintenance Inspections
  • Dealing with all guest complaints
  • Organizing pest control preventive
  • Weekly rooms inspections for quality control
  • documenting and discipline of staff
  • Approving staff payroll
  • approving night audit reports and looking for discrepancies
  • Bring all concerns to General Manager
  • On Call required, alternating weeks, and weekends.

Requirements

  • Minimum 5 years experience in hotel supervisory of management role
  • On Call required
  • Knowledge of revenue management
  • Excellent problem solving skills
  • Strong communication skills with excellent phone etiquette.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Ability to handle emergency situations , and sometimes difficult situations
  • Bilingual is required for this position
  • Experience in Opera Cloud is an asset
  • Critical thinker
  • Able to multi task
  • Problem solver
  • Positive attitude

If you are passionate about providing exceptional service and want to be part of a welcoming team at The Ramada Ottawa, we invite you to apply today!

Job Types: Full-time, Permanent

Pay: $60,000.00-$63,000.00 per year

Benefits:

  • Dental care
  • Life insurance
  • On-site parking

Education:

  • Secondary School (preferred)

Experience:

  • Management : 3 years (required)

Language:

  • English (required)
  • French (required)

Work Location: In person

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