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Office Manager / Travel Sales Leader – Expedia Cruises Langford
Expedia Cruises Langford
748 Goldstream Avenue, Langford, BC V9B 2X3
$33–$42 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$33–$42 an hour

Job type

Full-time

Benefits

Pulled from the full job description
Flexible schedule
On-site parking

Full job description

Lead Expedia Cruises Langford

Expedia Cruises Langford is looking for an experienced, energetic and people-focused Office Manager to lead the day-to-day operation and continued growth of our Langford travel centre.

This is more than an administrative position.

The Office Manager is the day-to-day leader of the Centre, responsible for developing our Vacation Consultants, improving sales performance, recruiting and retaining strong consultants, overseeing operations and creating an environment where our people and business can succeed.

This is a management position and does not include personal travel-sales commissions. Your focus will be on developing the performance of the Centre and the consultants you lead.

Leadership & Consultant Development

  • Lead, coach and motivate our Vacation Consultants.
  • Conduct regular team meetings, coaching sessions and performance reviews.
  • Help consultants grow their individual travel businesses.
  • Identify training and development needs.
  • Build a collaborative, accountable and positive team culture.

Sales & Performance

You will help improve the overall sales performance of the Centre by:

  • Monitoring consultant sales, productivity and key performance indicators.
  • Improving lead response and conversion.
  • Coaching consultants on insurance sales and appropriate air revenue.
  • Encouraging repeat and referral business.
  • Improving client follow-up and relationship management.
  • Working with the Franchise Owners to achieve Centre sales and profitability objectives.

Your success will be measured primarily by the performance and development of the team you lead, rather than by personal travel sales.

Recruitment & Team Growth

Recruitment and consultant development are important parts of this position.

You will:

  • Participate in ongoing recruitment campaigns and interview prospective Vacation Consultants.
  • Organize and participate in Discovery Events.
  • Coordinate onboarding and initial training.
  • Help new consultants progress toward Expedia Cruises performance milestones.
  • Support the retention of productive consultants who contribute positively to our culture.

Our objective is to build a team of productive, professional and engaged Vacation Consultants.

Lead Management

Oversee the fair and effective distribution of walk-in, telephone and online leads while monitoring follow-up and conversion.

Ensure consultants receiving Centre-generated opportunities meet established training, participation and performance requirements.

Marketing & Community Development

Help build Expedia Cruises Langford's presence throughout the Westshore community by coordinating:

  • Expedia Cruises promotions and campaigns.
  • Client, supplier and recruitment events.
  • Travel presentations, fairs and expos.
  • Local business and community networking.
  • Supplier and Business Development Manager visits.
  • Local marketing initiatives.

You will also help evaluate the effectiveness and return from our marketing activities.

Centre Operations & Compliance

Oversee the smooth day-to-day operation of the Centre, including:

  • Consultant scheduling and office coverage.
  • Booking and client documentation.
  • Expedia Cruises policies and E&O compliance.
  • Office expenses and basic financial controls.
  • Petty cash, supplies and facility requirements.
  • Office presentation and cleanliness.
  • Customer-service issues and consultant conflict resolution.

Customer Experience

Help our consultants deliver an exceptional client experience from the initial enquiry through booking, travel and post-travel follow-up.

This includes encouraging strong relationship-building, professional communication, appropriate insurance discussions, Bon Voyage communication and welcome-home follow-up.

What Success Looks Like

Success will be measured across the performance of the Centre, including:

  • Centre sales and revenue growth.
  • Consultant productivity and development.
  • Lead conversion of 25%+ on assigned leads.
  • Insurance and air-revenue performance.
  • Recruitment and retention of productive Vacation Consultants.
  • Development of new consultants toward Expedia Cruises performance milestones.
  • Strong booking and documentation compliance.
  • Effective expense management.
  • Excellent customer service.
  • A positive, accountable and supportive team culture.

Who We're Looking For

We are looking for someone who combines leadership, commercial awareness and strong people skills.

You should be:

  • An experienced and confident people leader.
  • Comfortable coaching and developing sales professionals.
  • Commercially minded and interested in business growth.
  • Highly organized and dependable.
  • Fair, consistent and comfortable holding people accountable.
  • Strong in customer service and problem solving.
  • Interested in recruitment and developing people.
  • Comfortable with technology and learning new systems.
  • Able to represent the Centre professionally in the community.
  • Positive, approachable and capable of bringing a team together.

Previous travel-industry experience is strongly preferred. Experience managing a travel agency, travel-advisor team or other commission-based sales environment would be particularly valuable.

Our Culture

Integrity & Respect – Treat clients and consultants fairly and professionally.

Teamwork & Dedication – Help individuals succeed while building a stronger Centre.

Accountability – Set expectations, measure performance and follow through.

Fun & Positivity – Travel is an exciting business, and we want our workplace to reflect that energy.

Reporting Structure

The Office Manager reports directly to the Franchise Owners, Yonas and Julia Jongkind and works closely with the Island Compass Group management team.

Interested in Leading Expedia Cruises Langford?

If you are an experienced travel professional or sales leader who enjoys developing people, improving performance and building a successful business, we would like to meet you.

Please submit your resume and a short introduction outlining your experience in leadership, travel or sales, developing people, recruitment and business growth.

We are not simply looking for someone to manage an office. We are looking for someone to lead and develop a successful travel centre.

Pay: $33.00-$42.00 per hour

Expected hours: 37.0 per week

Benefits:

  • Flexible schedule
  • On-site parking

Ability to commute/relocate:

  • Langford, BC V9B 2X3: reliably commute or plan to relocate before starting work (preferred)

Education:

  • Bachelor's Degree (preferred)

Language:

  • English (required)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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