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Hotel Jobs jobs in Toronto, ON

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    • Be the warm welcome that kicks off a memorable guest experience.
    • Acknowledge Rewards Club members and returning guests, in person or on the phone.
    • Share knowledge of local attractions, hotel amenities, and services.
    • Build relationships with guests, hotel staff, and management in a luxury environment.
    • The Catering Sales Manager is responsible for generating event revenue for the hotel by selling meeting space, catering services and small guest room blocks.
    • 5 to 10 years' experience as a general or operations manager in a hotel - experience in food and beverage management as well as in luxury or boutique hotels.
    • Previous experience in residential cleaning, housekeeping, hotel housekeeping, room attendance, client service or team leadership is an asset, but not required.
    • Compile and distribute Month-end reports for the hotel.
    • The Sales Co-ordinator will provide support to the Director of Sales & Marketing, Sales Managers and the…
    • Previous housekeeping experience in a hotel or hospitality environment is required.
    • Work closely with the Front Desk and hotel management to coordinate room…
    • Previous experience in residential cleaning, housekeeping, hotel housekeeping, room attendance, office cleaning or general cleaning is an asset, but not…
    • Previous experience in residential cleaning, housekeeping, hotel housekeeping, room attendance, office cleaning or general cleaning is an asset, but not…
    • Previous experience in residential cleaning, housekeeping, hotel housekeeping, room attendance, office cleaning, commercial cleaning or client service is an…
    • Help motivate and foster a team atmosphere within the housekeeping department and hotel as a whole.
    • A housekeeping-room attendant will also be responsible for…
    • After each event, the Banquet Coordinator will ensure all catering areas are cleaned to hotel standards and that guest service areas remain tidy.
    • Experience in hotels, resorts, residential homes, condominiums, retirement homes, or hospitality.
    • The ideal candidate should be reliable, detail-oriented…
    • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
    • Strong ability to build effective working relationships with hotel leaders and team members across multiple properties.
    • Hotel Sales: 2 years (preferred).
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Guest Services Agent-Full Time
Holiday Inn Express & Suites Toronto-Markham
Richmond Hill, ON
$17.75–$20.00 an hour
Part-time, Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$17.75–$20.00 an hour

Job type

Part-time
Permanent
Full-time

Shift and schedule

Weekends as needed

Full job description

Your day-to-day

· Be the warm welcome that kicks off a memorable guest experience

· Acknowledge Rewards Club members and returning guests, in person or on the phone

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

What we need from you

· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

· Fluency in the local language - extra language skills would be great, but not essential

· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

· Flexibility - night, weekend and holiday shifts are all part of the job

· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Job Types: Full-time, Part-time, Permanent

Pay: $17.75-$20.00 per hour

Experience:

  • Hotel: 2 years (preferred)

Location:

  • Richmond Hill, ON (preferred)

Work Location: In person

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