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Hotel Jobs Overnight jobs in Toronto, ON

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    • To ensure the arrival and departure experience of all guests is seamless through preparation and coordination of the hotels daily arrivals, by market and VIP…
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    • Accurately balances all hotel income and expenses for a 24-hour hotel operating period.
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    • Health, Vision, and Dental Coverage.
    • Prepare beverages and/or serve food for the customer promptly and courteously while maintaining a high level of quality and…
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    • Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy.
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    • Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.
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Job Post Details

Front Office Manager - job post

Toronto Don Valley Hotel & Suites
175 Wynford Drive, North York, ON M3C 1J3
$45,000–$60,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $45,000–$60,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Night shift

Location

175 Wynford Drive, North York, ON M3C 1J3

Full job description

To ensure the arrival and departure experience of all guests is seamless through preparation and coordination of the hotels daily arrivals, by market and VIP segments.

· To communicate performance expectations to Guest Service Agents, Switchboard Operators, Bell Services, Night Auditors and reservations.

· To research, recommend and implement approved methods, products and services to improve the ‘Guest Experience’

· To provide clear direction on a daily basis to all, Guest Service Associates.

· To ensure that every guest expectation is not only met but exceeded.

· To liaise with Reservations, Housekeeping, Maintenance, Food & Beverage to communicate guest expectations.

· Maximize occupancy and revenue daily through pre-determined yield strategies.

· Provide the required tools and materials to Guest Service Associates to support them in their execution of the perfect service experience and train them for future growth.

· To communicate Fire, Emergency, and Health & Safety procedures in accordance with local laws and Hotel protocols.

· Able to handle emergency situations and accept responsibility for the hotel.

· Must enjoy working in a fast paced environment and be able to perform multiple tasks on a daily basis

· Available to work night shifts (including weekends)

· Responsible for scheduling and ensuring there is ample staff to support business levels.

**Must be trained on Opera**

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Work Location: In person

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