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Hotel Assistant Manager jobs

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    • Previous Front Office / guest service experience in a hotel or resort environment required.
    • Reporting to the Assistant Rooms Director, the Front Office…
    • Hotels can vary from a small hotel (4-6 rooms) to a larger hotel operation (40+ rooms).
    • § Order hotel and restaurant supplies and maintain adequate inventory…
    • Minimum 2 years of experience in hotel management or as an Assistant General Manager in a branded hotel.
    • Collaborate with Choice Hotels' marketing resources…
    • Familiarity with hotel operations an asset.
    • Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed…
    • Participate in hotel operations meetings and interdepartmental meetings requiring Front Office attendance.
    • Minimum 2 years of experience in a hotel Front Office…
  • View similar jobs with this employer
    • Answer enquiries regarding hotel services, and services available in the community.
    • Assist Housekeeping by completing rooms check and selecting sections of the…
    • Programme d’assurances collectives complet pour assurer votre bien-être;
    • Transport en commun gratuit, pour simplifier vos déplacements.
    • Reports any unusual occurrences or requests to the manager or assistant manager.
    • Previous hotel-related experience preferred.
    • Guest Check-in and Check out.
    • Relevant de la direction, la personne titulaire du poste travaillera en étroite collaboration avec l'équipe de gestion afin d'assurer le bon fonctionnement d'un…
  • View similar jobs with this employer
    • Answer enquiries regarding hotel services, and services available in the community.
    • Assist Housekeeping by completing rooms check and selecting sections of the…
    • Attending hotel training programs as needed.
    • Minimum 1-year Front Office leadership experience in an upscale hotel environment.
    • Job Types: Full-time, Permanent.
    • Basic computer skills required; hotel PMS experience preferred.
    • Must be able to work in a fast-paced hotel environment.
    • Hotel management: 3 years (required).
    • Must have excellent working knowledge in LightSpeed or similar PMS/hotel system experience an asset.
    • Previous experience as an Assistant Front Office Manager;…
    • Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service.
    • Full time = 40 hours per week.
  • View similar jobs with this employer
    • Act as Manager on Duty when scheduled, ensuring smooth hotel operations.
    • Previous hotel front desk experience (supervisory or leadership experience preferred).
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Job Post Details

Front Office Supervisor - job post

Tigh-Na-Mara Resorts Ltd
2.9 out of 5 stars
1155 Resort Dr, Parksville, BC V9P 2E3
$24.70–$29.40 an hour - Permanent, Full-time

Job details

Pay

  • $24.70–$29.40 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Holidays

Location

1155 Resort Dr, Parksville, BC V9P 2E3

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Store discount
  • On-site gym
  • Discounted or free food

Full job description

FRONT OFFICE SUPERVISOR

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.

WHAT TIGH-NA-MARA OFFERS YOU!

  • Competitive wages and benefits.
  • Comprehensive training and development opportunities
  • Opportunities for internal growth and promotion
  • Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
  • Access to all resort amenities (including pool and fitness facilities)
  • A supportive and inclusive work environment
  • The opportunity to work with our amazing team!

RESPONSIBILITIES

  • Supervise and support Guest Service Agents
  • Assist with reservations, check-ins, and check-outs
  • Handle escalated guest concerns professionally
  • Complete daily supervisory checklists and administrative tasks
  • Support cash handling and reconciliation
  • Liaise with the Sales Team on group business
  • Support training, mentoring, and coaching of team members
  • Cover breaks and support daily coverage needs
  • Occasional overnight Duty Manager shifts (asset)
  • Other duties as assigned
  • Support coverage of breaks, including at the Front Desk
  • Carry the Emergency Phone (if First Aid certified)
  • Ability to cover occasional overnight Duty Manager shifts is considered an asset
  • Support training, mentoring, and coaching for new and existing team members
  • Projects and other duties as assigned

QUALIFICATIONS

  • Previous Front Office / guest service experience in a hotel or resort environment required
  • Strong leadership, communication, and multitasking skills
  • Strong computer skills and attention to detail
  • High level of professionalism and guest service focus
  • Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3

Full Time, Varied, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location. Apply now to join our team as a Front Office Supervisor.

Please apply below with an up-to-date resume. No phone calls or in-person applications please.

Pay Rate $24.70 – 29.40 CAD

Job Types: Full-time, Permanent

Pay: $24.70-$29.40 per hour

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Store discount
  • Vision care

Application question(s):

  • Do you currently reside within commuting distance to Parksville, BC?

Work Location: In person

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