Hospitality jobs in Orillia, ON

At Montana’s we strive to own the BBQ & Bar space in Canada. We have an irrational passion for in-house smoked, sauced-up, dig-in-get-messy BBQ’d goodness. We’re an approachable gathering place- proudly unpretentious, genuinely energizing and a place to come-as-you-are. Our team is authentic, carefree, down-to-earth, energetic and fun.

As a Stage Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

Duties and Responsibilities

● Contribute to the infectious energy of our team.

● Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant.

● Ensure all operating procedures, standards and controls are adhered to.

● Respond to changing volume patterns – weather, community events.

● Complete your online learning tests as required.

Deliver a Perfect Guest Experience

● Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate

● Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected.

● Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere.

● Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

People Development – Q-Crew Engagement

● Train and develop Q-Crew by providing coaching and performance improvement measures.

● Participate in the training process for hourlyQ-Crew.

● Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results.

● Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other.

Financial and Restaurant Profitability

Montana’s Stage Supervisor

● Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)

● Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget.

● Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

Restaurant Quality / Operational Excellence

● Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO).

● Maintain standards for restaurant opening and closing procedures and the uniform policy.

● Complete and track completion of all activities of the daily checklists.

● Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications.

● Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures.

Food / Restaurant Safety

● Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS.

● Ensure compliance with respect to cash and inventory controls.

● Ensure compliance with responsible alcohol service.

We’re Looking for These Qualifications and Experience

● Prior experience in a hospitality setting.

● Strong interpersonal and communication skills for interacting with the restaurant team and Guests.

● Knowledge of Point of Sale Systems.

● Ability to work in a fast-paced environment while balancing competing priorities.

● Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests.

Skills and Fit

● Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively.

● Superior interpersonal skills and ability to work as part of a team.

● Ability to multi-task and maintain high energy in a fast-paced environment.

Physical Requirements

● Majority of time will be standing in a restaurant environment.

● While performing the duties of this job, the Q-Crew are regularly required to walk, use hands and fingers, handle or feel, and talk and hear.

● Occasionally lift boxes and other restaurant service equipment.

● Occasionally there will be angry Guests to listen and respond to.

Pay: $17.95-$23.00 per hour

Benefits:

• Discounted or free food

Work Location: In person