Hospitality Jobs jobs in Milton, ON

The Basic Gist

The Assistant General Manager (AGM) works under the direction of the General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly managing any junior FOH managers (Bar Manager, Hospitality Manager, Supervisor), supporting The Mule’s day-to-day business needs, as well as contributing to long-term growth and development projects for The Mule with General Manager.

The Job:

• Work with the General Manager to manage the business aspects of the front-of-house, including the restaurant and bar, including things such as upkeeping with legislation, negotiating with suppliers, managing budgets, and setting goals.
• Ensure guests are given prompt, attentive, and unobtrusive service at all times.
• Act as the boss in the absence of The Mule’s General Manager, ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
• Oversee the hiring of all FOH staff including bartenders, servers, and hosts,
• Oversee the training and orientation of new team members, and ensure all necessary training is completed.
• Oversee FOH scheduling, monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
• Oversee FOH inventory, and direct team members to make adjustments as necessary.
• Assist with managing the business aspects of the bar, such as keeping a current liquor license, negotiating with suppliers, taking inventory and ordering supplies, managing budgets, and setting goals.
• Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
• Liaise with the General Manager, as well as BOH Management to ensure effective cooperation and communication at all times.
• Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
• Be able to access and understand all functions of Toast, and report weekly hours and shift reports as needed.
• At the end of all shifts, assist in completing all necessary daily reports and approving all cashouts as necessary
• Work as part of the FOH team in any position, including bartender, server, or host, as needed.
• Oversee facilitating meetings such as regular staff meetings, performance improvement meetings, and annual/probationary reviews.
• Attend meetings, including Mule Inc. managers' meetings, Mule managers' meetings, and regular staff meetings.
• Assist with the coordination of special events in conjunction with The Mule’s General Manager.
• Maintain a fun, safe atmosphere for all guests and staff.

How Much Work & When:

• 40-44 hours per week
• Must be able to balance weekly schedule based on business needs.
• Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
• We don’t want you to over-work, and we don’t want you to under-work. We just expect you to manage your time.

Your Bosses Are:

• The Mule Milton's General Manager
• Mule Milton Operational Franchise Partner

Ideally, You Have Experience / Education:

• 7+ years of experience working in the hospitality industry, specifically working in contemporary-casual restaurants/bars is required.
• 3+ years Front-of-House restaurant management experience is required.
• Post-secondary education in Hospitality Management will be an asset.
• Ontario Smart Serve Certification is required.

How to Apply:

So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Ability to commute/relocate:

• Milton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• FOH restaurant management: 3 years (required)
• hospitality industry working: 7 years (preferred)

Licence/Certification:

• Ontario Smart Serve certification (required)

Work Location: In person