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    • Knowledge of veterinary medical terminology and procedures is an asset but not mandatory.
    • Job Overview:* As a Client Services Representative at WAVES Veterinary…
    • Other administration duties may arise that are not explicitly listed but may be required within the scope of this position..
    • What can you expect from us?*.
    • Demonstrate professionalism, empathy, and a solution-focused approach, particularly during busy periods or when assisting clients with concerns.
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    • This energetic position offers an exciting opportunity to work closely with healthcare professionals (GPs and GP-Derms), support patient needs, and contribute…
    • The job requires strong computer skills and entails various operations tasks from reception duties to animal restraint:
    • Avimark experience is an asset.
    • Join a team that values your knowledge, recognizes the impact of your work, and invests in your professional growth.
    • What You’ll Need to Apply*.
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    • Only qualified applicants will be contacted for assessments and interviews.
    • We encourage candidates to apply through the posting link for priority processing.
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    • Only qualified applicants will be contacted for assessments and interviews.
    • We encourage candidates to apply through the posting link for priority processing.
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    • Only qualified applicants will be contacted for assessments and interviews.
    • We encourage candidates to apply through the posting link for priority processing.
    • Previous experience is an asset, but not mandatory.
    • We are a 4 doctor practice in the growing Langford area, with a team of like minded individuals dedicated to…
    • We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals.
    • Compassion and a nurturing attitude.
    • We believe in providing our staff with all the tools, resources, benefits, and support required to not only take care of their patients, but also to take care…
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    • We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals.
    • Admitting and discharging pet patients.
    • This energetic position offers an exciting opportunity to work closely with healthcare professionals (GPs and GP-Derms), support patient needs, and contribute…
    • . We are seeking qualified people to join us in providing great service in a fast-paced environment in Victoria.
    • Join the growing Good Earth Coffeehouse!
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Job Post Details

Reception / Client Service Representative - job post

Waves Veterinary Emergency and Specialty Hospital
2.9 out of 5 stars
947 Langford Pky, Victoria, BC V9B 0A5
From $23 an hour - Permanent, Full-time

Job details

Pay

  • From $23 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed

Location

947 Langford Pky, Victoria, BC V9B 0A5

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Employee assistance program
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

Why Join Us?

WAVES is a beautiful facility that provides emergency and specialty care on the Westshore in Victoria, BC. Our team includes board-certified specialists and contemporary technologies to help furry felines and canines spring back to health. We pride ourselves on providing the best quality care to our patients and are the place to be if you are committed to serving animals who require critical care and attention. Surrounded by experts and specialists in the various areas of the profession, it can serve as a place for you to develop and level up your career.

Located in the capital city of Victoria, British Columbia, WAVES can be your ideal workplace. Sitting on the southern end of Vancouver Island, the city is known for its outdoor activities. If you are a social butterfly and enjoy the outdoors, you will love it down here. With its perfect mix of city life and nature, you are sure to find activities on your off-days.

Job Overview: As a Client Services Representative at WAVES Veterinary Emergency and Specialty Hospital, your primary responsibility will be to provide exceptional customer service and support to clients and their pets during their visits to the hospital. You will serve as the primary point of contact for clients, helping them navigate the hospital's services, addressing their inquiries, and ensuring a positive and smooth experience throughout their visit.

Responsibilities:

- Client Communication

- Patient Check-in and Check-out

- Billing and Insurance

- Client Education

- Administrative Support

Requirements:

- Weekend and Overnight availability is required

- Previous experience in customer service or a similar client-facing role is preferred.

- Strong communication skills, both verbal and written, with an empathetic and patient approach to customer service.

- Ability to multitask effectively in a fast-paced environment, prioritizing tasks while maintaining a high level of attention to detail.

- Proficiency in computer systems and software applications, including appointment scheduling, billing, and electronic medical records.

- Knowledge of veterinary medical terminology and procedures is an asset but not mandatory.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Application question(s):

  • Are you able to work full time, including overnights?
  • While a love for animals is important, we want to know: what specifically interests you about working in emergency veterinary medicine? Only candidates who provide a clear and thoughtful response will be considered.

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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