Home Support Worker jobs in Saint John, NB

Are you compassionate, dependable, and passionate about helping children, youth, adults, and families thrive?

Capital Family Services is looking for a Family Support Worker (FSW) to join our team and provide meaningful, hands-on support to individuals and families across New Brunswick.

This is a rewarding frontline position where no two days are exactly alike. You’ll build relationships, support life-skill development, supervise family visits, provide transportation, respond to challenging situations, and help clients build confidence, stability, and independence.

What You’ll DoClient Support & Supervision

• Provide direct support through supervised family visitations, in-home observations, and life-skills development.
• Deliver structured, research-based programs in safe, supportive environments.
• Help clients build practical skills, socialize, participate in activities, and develop greater independence.
• Use a strength-based, person-centred approach that recognizes each client’s unique abilities and needs.
• Adapt your approach to meet the changing needs of children, youth, adults, and families.
• Observe, monitor, and document client progress, behaviours, and responses to interventions.
• Provide support during crisis situations using appropriate de-escalation and intervention strategies.

Safety & Transportation

• Help create stability through structured interventions and consistent support.
• Safely transport clients to appointments, visits, programs, schools, homes, and other required locations.
• Respond calmly and appropriately to crisis situations.
• Recognize and immediately report concerns related to abuse, neglect, or client safety.

Documentation & Teamwork

• Maintain accurate, timely documentation of client progress, incidents, behaviours, and observations.
• Provide first-hand observations and court testimony when required.
• Maintain professional, ethical, and confidential standards in all interactions.
• Participate in training and professional development to stay current with evidence-based practices and intervention strategies.
• Communicate regularly with supervisors regarding client progress, concerns, and responses to interventions.
• Participate in team meetings and case discussions as required.
• Work collaboratively with families, supervisors, team members, and community partners.
• Perform other related duties as required.

What We’re Looking For

We’re looking for someone who is:

• Compassionate, patient, and genuinely committed to helping others.
• Comfortable supporting individuals with developmental disabilities and/or physical, medical, or behavioural support needs.
• Able to build trusting and respectful relationships with clients and families.
• A strong communicator with excellent written and verbal communication skills.
• Confident handling challenging situations with professionalism and empathy.
• Skilled at problem-solving, conflict resolution, and adapting to changing circumstances.
• Committed to confidentiality, professional ethics, dignity, and respect.
• Reliable, organized, and able to work independently while being part of a team.
• Willing to continue learning and participate in ongoing professional development.

Qualifications & Requirements

• Post-secondary education in social work, psychology, human services, or a related field or an equivalent combination of education and experience.
• Valid Class 5 Driver’s Licence.
• Clear and current Driver’s Abstract.
• Valid vehicle registration.
• Valid vehicle insurance with a minimum of $1,000,000 liability coverage.
• Reliable transportation and the ability to travel throughout New Brunswick to meet client needs.
• Ability to work in a variety of environments, including homes, schools, and community settings.
• Clear Criminal Record Check.
• Clear Vulnerable Sector Check.
• Clear Social Development Check prior to employment.

Why Join Us?

As a Family Support Worker, you’re not just providing a service—you’re helping create opportunities for stronger families and brighter futures.

Your work can help a young person develop an important life skill, help a family maintain meaningful connections, or provide the stability someone needs during a difficult time.

You’ll be part of a team that values compassion, dignity, safety, collaboration, and positive outcomes for the people we serve.

Ready to Make a Difference?

If you’re looking for a career where your compassion, skills, and everyday actions can have a lasting impact, we’d love to hear from you.

Join Capital Family Services as a Family Support Worker and help us support stronger individuals, stronger families, and stronger communities across New Brunswick.

Job Types: Full-time, Part-time

Pay: $18.50-$24.45 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking

Flexible language requirement:

• French not required

Application question(s):

• Do you possess a class 5 driver's license and your own vehicle to transport clients in?

Work Location: In person