Home Support Services jobs in Alberta

Senior Home Care by Angels-Calgary is a Calgary-based home care company that has been providing compassionate and reliable care to seniors and families for over 10 years.

We are looking for an experienced Case Manager who is organized, proactive, compassionate, and confident taking ownership of their clients and responsibilities.

Requirements

• Minimum 1 year of relevant experience
• Valid Class 5 driver's licence and reliable transportation
• Fluent in English, both written and verbal; additional languages are an asset
• Strong computer skills and proficiency with Microsoft Office, Excel, Adobe, and Google Workspace
• Strong documentation, organization, and time-management skills
• Ability to work independently and manage multiple priorities
• HCA/LPN or other certification is an asset
• Previous home-care or community-care experience is an asset

The Ideal Candidate

You have at least 1 year of relevant experience in case management, care coordination, home care, healthcare, or a related field.

Previous experience in home care or community care is an asset. HCA or LPN certification is also an asset.

Most importantly, we are looking for someone who:

• Doesn't wait to be told what to do
• Follows through and gets things done
• Has strong problem-solving skills and can find practical solutions
• Communicates clearly and professionally
• Is comfortable making decisions
• Can handle difficult conversations respectfully
• Pays attention to details
• Cares about the experience of both clients and caregivers
• Adaptable and willing to learn new skills
• Takes pride in providing excellent service

Key Responsibilities

• Conduct client consultations, in-home assessments, and new client onboarding, including meet-and-greets, caregiver orientation, and contract coordination
• Serve as a primary point of contact for clients, families, and caregivers, providing timely communication and support
• Develop, update, and oversee client care plans while monitoring changing client needs and ensuring health and safety concerns are appropriately addressed
• Coordinate caregiver scheduling and staffing for new and existing clients
• Participate in caregiver recruitment and interviews, assist with hiring decisions, and provide orientation, onboarding, coaching, and ongoing support to new caregivers and Health Care Aides
• Conduct in-home quality visits, including client and caregiver satisfaction reviews and home safety assessments
• Provide phone consultations and support during regular business hours and assist with scheduling and operational needs
• Participate in Occupational Health & Safety activities and compliance
• Maintain accurate client documentation, review client reports, communicate important updates, and work collaboratively with the office team to ensure consistent, high-quality care

Off-Hours & On-Call Responsibilities

This position includes pre-scheduled on-call coverage and occasional work outside regular business hours.

• Evening/weekend work: Approved work performed outside regular business hours, including client consultations, urgent scheduling matters, and other case-management needs, is compensated with paid time off in lieu.
• On-call coverage: Scheduled on-call coverage is compensated with a flat on-call fee.
• One weekend on-call rotation approximately every 4 weeks
• One weeknight on-call shift per week

What We Offer

• $22–$30 per hour, based on experience and qualifications
• Full-time, permanent employment
• In-office work with remote work as needed
• Paid time off
• Dental and extended health benefits
• Company-provided equipment
• Mileage reimbursement for approved business travel
• Supportive and collaborative work environment

Why Join Us?

This is an opportunity to take an active role in the care of seniors and their families while working with an established Calgary home-care company.

If you are someone who takes ownership, follows through, communicates well, and genuinely cares about providing excellent service, we would like to hear from you.

Please submit your resume outlining your relevant experience.

Benefits:

• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off

Work Location: In person