Job description
The opportunity:
We are currently looking to hire a Clinic Lead to join our busy and well-established practice in Bedford. As part of the Administrative team, you are the face of the business. The successful candidate will have a passion for building strong patient/client relationships. In this busy role, you'll have the opportunity to work alongside and learn from a strong team of medical professionals.
The Clinic Lead is responsible for overseeing the daily business operations, ensuring compliance, and managing staff to provide a high-quality patient experience. This role bridges the gap between administrative, patient care, and medical functions.
Why Should You Join?
- Competitive compensation with benefits
- Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
- The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
- Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path.
- Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
- Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
- Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.
Key Competencies
- Make a positive and lasting impression on the patient/client, from the moment they arrive at the practice to the moment they leave
- Lead by example in terms of professionalism and work ethic
- Candidate must be highly organized, possess strong customer service and computer skills.
- Marketing and sales experience is an asset
- Experience in a dental or private medical clinical office is considered an asset.
Responsibilities
- Operational Management: Directs daily operations, including scheduling, staff management, and maintaining a welcoming, safe, and hygienic environment for clients.
- Financial & Performance Tracking: Monitors financial performance, manages budgets, controls costs, and may assist with payroll.
- Administrative Coordination: Manages patient records, front-desk operations, phone systems, and appointment bookings.
- Financial & Performance Tracking: Monitors financial performance, manages budgets, controls costs, and may assist with payroll.
- Regulatory Compliance: Ensures the operations adheres to health, safety, and industry regulations.
- Staff Leadership: Responsible for hiring, training, and developing admin staff, as well as conducting performance appraisals.
- Marketing Support: Collaborates with marketing teams to promote services, increase the client base, and boost retention.
- Demonstrate exceptional service and next-level patient care
- Manage calls and inquiries with a smile: appointments, confirmations, and amendments
- Invoicing, insurance forms, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient/client database
- Ensure practice provides the appropriate level of service including the resolution of patient/client concerns/issues
- Maintain office cleanliness and organization
- Provide additional administrative support where needed
- Constantly providing feedback to Operations on how patient/client experience and clinic flow can improve
- Assist providers in managing clinics social media page
- Other duties as assigned
Required Skills and Qualifications
Experience: Previous experience in a medical, dental, medical aesthetics or hospitality setting is highly desirable, with some roles requiring 3+ years in a lead role.
Skills: Exceptional organizational, multitasking, and interpersonal skills are crucial, alongside proficiency in clinic management software
Relationships
- Establish genuine rapport with patients/clients, welcoming and by name
- Establish life-long patient/client relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients/clients using effective communication skills
Teamwork
- Attends and actively participates in team meetings
- Contributes to the team by working together as a cohesive unit
- Maintains composure under pressure during times of change
About You:
- Minimum 3 years of Admin Lead experience,
- Clinical background considered an asset
- Candidate must be highly organized, possess strong customer service and computer skills.
- Marketing, sales, and management experience is an asset.
- Experience with medical software and electronic medical record program is considered an asset.
Job Types: Full-time, Permanent
Pay: $25.00-$35.00 per hour
Work Location: In person
