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Employment Opportunity: Physician Support Lead

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders and Hockey Canada. At Group23, you'll be a part of a dynamic supportive environment where growth and well-being are our priority. Some of our benefits:

• Inspiring teammates and work environment

• A culture that empowers you to excel

• A flexible group benefits package

• The chance to grab tickets to see your favourite team in action

• An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

Position Summary

The Physician Support Lead is responsible for supporting the efficiency, coordination, and continuous improvement of physician operations within Group23. The role acts as the administrative liaison between physicians and leadership, ensuring alignment on clinic operations, program execution, and workflow optimization. The Physician Support Lead does not provide clinical supervision but plays a critical leadership role in enabling physicians to operate effectively within clinic systems and programs.

Duties and Responsibilities

Physician Scheduling & Operations

• Support the development and maintenance of a highly efficient, well-coordinated physician environment to enable seamless program delivery and high-quality patient care.

• Manage and maintain physician schedules, including openings, closures, and adjustments.

• Coordinate time-off requests, coverage planning, and clinic capacity optimization.

• Identify and resolve scheduling conflicts and inefficiencies.

• Support onboarding and integration of new physicians into clinic schedules.

• Develop, standardize, and optimize physician workflows and scheduling processes.

• Support documentation and implementation of standard operating procedures (SOPs) related to physician operations.

• Identify opportunities for automation and process improvement.

Physician & Resident Relationships and Development

• Act as the primary administrative liaison between physicians and the Medical Manager/Medical Director.

• Communicate operational updates, program changes, and clinic priorities.

• Gather physician feedback and escalate concerns appropriately.

• Coordinate and support physician meetings, including one-on-one and group sessions.

• Build strong, trust-based relationships with physicians and leadership.

• Support physician engagement, communication, and alignment with clinic operations.

• Foster a culture of collaboration, accountability, and continuous improvement.

• Coordinate resident rotations, mentorship pairings, and learner placements.

• Manage scheduling, onboarding, and communication for learners.

• Maintain consistency and quality of program execution.

• Identify opportunities to streamline or automate program administration.

Program Development & Optimization

• Lead continuous improvement of physician programs and services.

• Identify opportunities to improve workflow efficiency, patient flow, and physician experience.

• Support implementation of clinical programs and operational processes.

• Monitor program performance, including scheduling efficiency, clinic utilization, and operational metrics.

• Support reporting on key performance indicators related to physician operations and clinic performance.

• Use data to identify trends, inefficiencies, and opportunities for improvement.

Operational Support & Onboarding

• Support physician onboarding, orientation, and documentation processes.

• Maintain and improve physician-facing workflows and processes.

• Partner with administrative teams to ensure seamless clinic flow.

Problem Solving & Continuous Improvement

• Identify and escalate operational and workflow challenges impacting physicians or clinic efficiency.

• Lead resolution of scheduling conflicts, workflow gaps, and program challenges.

• Apply structured problem-solving approaches to improve outcomes.

• Implement tools, systems, or automation to enhance efficiency.

• Collaborate with leadership and cross-functional teams to resolve operational issues.

Knowledge, Skills and Abilities

Knowledge:

• Corporate purpose, mission, values, business definition, key objectives, programs, and services

• Privacy legislation for healthcare and business operations; internal privacy policies and procedures

• Occupational Health and Safety (OHS) and Infection Prevention and Control (IPAC) standards

• Use of health record management systems (EMR)

Skills:

• Excellent verbal, auditory, and written communication; professionalism and etiquette in all communications

• Strong interpersonal skills: ability to adapt to various personality types and foster positive interactions

• Planning, organizing, and attention to detail in both information processing and patient experience management

• Accurate keyboarding, data entry, and record keeping; reporting on key performance indicators (KPIs)

• Effective use and troubleshooting of office and clinical equipment

• Proficiency with Microsoft SharePoint, Teams, Outlook, Word, Excel, and operating systems

• Basic to intermediate computer skills

Abilities:

• Foster a positive work culture aligned with Group23's purpose and values

• Maintain high energy and enthusiasm; deliver quality patient interactions

• Work collaboratively, resolve issues, and engage in crucial conversations

• Contribute to team success through solutions-based thinking and discussions

• Interact professionally with healthcare professionals, staff, patients, and the public

• Maintain a high level of confidentiality

• Learn and apply new knowledge and software

• Compile and report data from various sources on KPIs and project progress

• Highly organized with strong attention to detail and accuracy

Qualifications

• Post-secondary education in healthcare administration, kinesiology, nursing, business, or a related field; equivalent combination of education and progressive clinical operations experience will be considered

• 3–5 years of experience in healthcare operations, clinic coordination, or medical administration

• Experience working closely with physicians or multidisciplinary clinical teams

• Experience in scheduling, program coordination, or workflow optimization

• Training in healthcare operations, clinic workflow, or program coordination

• Experience with EMR systems; IPAC & OHS training preferred

• Police Information Check upon hire and as requested

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank you for your interest, but only those selected for an interview will be contacted.