Holiday Inn Hotel jobs

The Job

As a Host/Support Staff at AquaTerra, you’ll set the tone for an incredible dining experience from the moment each guest arrives.

You’ll welcome guests, manage reservations, keep the dining room flowing, and help connect guests with everything AquaTerra and the hotel have to offer. Whether you’re finding the perfect table, preparing a take-out order, delivering room service, or helping the service team during a busy rush, no two shifts will look exactly the same.

*This position is being posted to full a current and existing vacancy in our organization.

What You'll Do

• Give every guest a warm welcome and create a fantastic first impression of AquaTerra.
• Keep the dining room and lounge running smoothly by managing reservations, wait times, and the seating flow.
• Find the right table for each party, seat guests promptly, and present menus with a friendly, professional touch.
• Use the point-of-sale system to enter and process orders accurately and efficiently.
• Answer telephone calls and assist guests with questions, reservations, and take-out orders.
• Prepare and complete Grab ’n Go and take-out orders so guests can enjoy AquaTerra wherever they choose.
• Bring the restaurant experience directly to hotel guests by delivering room service orders promptly and with care.
• Complete floor sweeps to collect trays, dishes, and glassware from hotel lobbies and public areas.
• Help create memorable stays for VIP and Elite guests by coordinating special requests with other hotel departments.
• Support the service team by clearing, cleaning, and resetting tables for the next guests.
• Keep the host stand, dining areas, and service zones clean, organized, and ready for action.
• Stay in the know about restaurant promotions, hotel amenities, and local events so you can confidently answer guest questions and offer recommendations.
• Bring AquaTerra’s service standards to life through every guest interaction.
• Jump in wherever needed to help the team deliver an exceptional dining experience.

The responsibilities listed above are not all-inclusive and may be updated from time to time.

Who We're Looking For

• A friendly, outgoing individual who enjoys meeting new people and making guests feel genuinely welcome.
• A confident communicator who can provide clear information in person and over the telephone.
• Someone who can stay organized, manage reservations, and coordinate the flow of the dining room during busy service periods.
• A calm and composed team member who can manage wait times, guest requests, and changing priorities with professionalism.
• A natural multitasker who can move between greeting guests, answering calls, preparing orders, delivering room service, and supporting the service team.
• A detail-oriented person who can accurately enter orders, process payments, and communicate special requests.
• Someone who enjoys staying active and is comfortable being on their feet throughout the shift.
• A collaborative team player who is happy to clear tables, collect dishes, and jump in wherever support is needed.
• A reliable and polished individual who consistently represents AquaTerra and the hotel’s service standards.
• Previous restaurant, hospitality, hosting, or customer-service experience is an asset, but we are happy to train the right person.
• Experience using a point-of-sale system or reservation platform is an asset.
• Smart Serve certification is required if the position involves handling or serving alcohol.
• Must be able to communicate clearly and professionally in English, both verbally and in writing
• Availability to work a flexible schedule, including mornings, weekends, and holidays.

Why Join Us?

• Earn an hourly rate of $17.60, including tips
• Particiapte in our group benefits plan that includes extended health and dental coverage and an EAP
• You'll belong to a supportive team that values your skills, dedication, and growth.
• You'll be able to dvance your career through hands-on experience and clear development opportunities.
• Be part of a reputable hotel known for delivering exceptional guest service and quality.
• Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
• Create meaningful, memorable experiences for guests from all over the world.

The Delta Hotel by Marriott Kingston Waterfront Hotel is home to the award-winning restaurant, AquaTerra that serves picturesque waterfront views and the most beautiful, delicious dishes using fresh and local ingredients. Along with our amazing dishes, we strive to hire amazing talent to be part of our team in holding up our standards for our guests.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for AquaTerra and Delta Hotels by Marriott Kingston Waterfront, allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Pay: $17.95 per hour

Work Location: In person