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Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next talented team member as a Housekeeping Supervisor to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

This is a permanent, year-round position with an immediate start.

Responsibilities include:

• Train and supervise the housekeeping, laundry, and janitorial staff.
• Support and embrace a team atmosphere.
• Monitoring and recording productivity of staff daily.
• Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
• Schedule and assign daily tasks.
• Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
• Manage inventory and complete orders in a timely manner.
• Keep accurate time sheets.
• Maintain safe and environmentally sound work practices.
• Record maintenance issues and ensure units and equipment are in good repair.
• Complete all tasks in a timely manner within an individual and multifunctional team environment.
• Assist with emergency situations as required.
• Work towards continuous improvement and quality in all areas.

Job Requirements / Qualifications:

• 2 years of housekeeping experience (required) and 1 year of supervisory experience (preferred).
• Minimum Class 5 Driver's License (required).
• Knowledge of a housekeeping department and best practices required.
• Good physical condition, as this position is physically demanding.
• Excellent communication and problem-solving skills.
• A passion for guest service and a proven ability to consistently anticipate guest needs.
• Team player and a self-starter, with the ability to effectively work independently as required.
• Ability to take on work and projects and see them through to completion.
• Professional in attitude and appearance.
• Well organized with excellent attention to detail.
• Ability to work within and promote an innovative and multi-tasked environment.
• Awareness of environmentally sound practices with a commitment to this area.
• Must be flexible to work as business levels dictate.
• Ability to handle, use and care for various machinery such as carpet cleaners, vacuums, etc.