Hilton Hotels jobs in Richmond, BC

We’re looking for a Marketing Specialist who's detail-obsessed, highly organized and a confident communicator. They can explain the 'why' of every project and get buy-in across the board.

Reporting to the Regional Director of Sales & Marketing (on-site) and with guidance from the National Marketing Director (remote), the Marketing Specialist will assist in promoting and building the reputation of the Sheraton Vancouver Airport (including Harold’s Kitchen & Bar and Starbucks) and Hilton Vancouver Airport (including CAVU Kitchen Bar). Much of this role will be dedicated to restaurant marketing, including promoting its food, beverage offerings, events and guest experience, while also supporting key marketing initiatives for the hotel.

This is an on-site role, supported by our Work Flexibility Program that helps you navigate both professional and personal priorities.

Social Media & Content Creation

● Personally captures and edits photography and video content for the hotels and restaurants, including short-form videos for Reels and Stories, and writes copy for marketing and social media.

● Plans and maintains monthly content calendars across hotel and restaurant social channels.

● Keeps social media profiles up to date, including bios, links and other key information.

● Responds to social media comments, direct messages and guest inquiries in a timely and appropriate manner.

● Monitors online guest feedback and works with the Operations Team to address issues as needed.

● Sources guest reviews and user-generated content for social media and other marketing communications.

● Attends employee, sales, community and external events to capture content.

● Creates monthly social media performance reports and identifies opportunities to improve engagement and reach.

● Maintains a media and influencer database and identifies, vets and coordinates relevant partnerships.

Collateral & Brand Experience

● Manages the creation, printing and distribution of collateral for hotel and F&B initiatives.

● Develops and coordinates displays and signage for hotel and restaurant public areas.

● Supports the development of sales and promotional materials for seasonal campaigns, client events and other initiatives.

● Ensures marketing materials and guest-facing information are accurate, current and consistent with brand standards.

Digital Marketing & Promotions

● Becomes an expert on the hotels and their offerings, amenities, guest experience and brand standards.

● Collaborates with Operations, F&B and Sales teams to plan and execute campaigns for guest rooms, food & beverage, weddings, meetings and events.

● Writes and distributes monthly email marketing campaigns for restaurant promotions.

● Maintains website content for the restaurant including menus, events, promotions and online ticket sales.

● Updates the hotel brand website with new property messaging on an ongoing basis.

● Maintains listings across relevant travel, tourism and industry platforms, including Tourism Richmond, Destination Vancouver, Richmond Conference Centre (RCC) and Cvent.

● Coordinates photography shoots with the Marriott brand photographer as needed.

What you'll offer us:

● Post-secondary degree or diploma in digital media, communications, journalism, marketing, public relations, or related field.

● 2 to 5 years of hands-on marketing experience, ideally in hotels and/or restaurants.

● Exceptional graphic design skills in Canva.

● Expertise in creating and editing short-form videos (e.g., Reels, TikToks, etc.).

● Strong writing and communication skills with an eye for accuracy and detail.

● Experience with Mailchimp is an asset.

● Flexibility for night and weekend work when necessary (on-site special events, etc.).

● Must be organized and thrive managing multiple projects at once.

● Openness to constructive feedback and coaching.

● Great sense of accountability with strong execution skills.

● Flexibility and a positive attitude are a must.

What we'll offer you:

We provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.

● Competitive compensation and a comprehensive, flexible benefits plan which includes health insurance, dental insurance, vision care, employee assistance program and more.

● Discounted hotel stays for you, your friends & family at Marriott and Hilton properties worldwide.

● A supportive and inclusive environment for all that prioritizes understanding and integrating employees' unique perspectives and that's committed to their mental and physical wellbeing.

● World-class service training program and job-specific training opportunities to empower life-long learning and to encourage employees to find the careers that are right for them.

● Organized committees and social activities throughout the year including appreciation weeks, annual holiday parties, team outings and more.

● Opportunity to make a lasting, positive impact through Marriott’s Serve 360 program and Hilton’s Travel with Purpose initiative.

Pay: $62,000.00-$67,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• RRSP match
• Tuition reimbursement

Application question(s):

• This is a hands-on content creation role. Please provide a link to a portfolio showcasing high-quality photography and videography that you have personally captured and edited. This can be a website, Google Drive folder, Canva portfolio, or another accessible format.

Experience:

• Hotel Marketing: 2 years (required)

Work Location: In person