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Helpdesk jobs in Toronto, ON

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    • Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program.
    • Experience with ticketing systems or helpdesk software (preferred).
    • Consistent with our long-term goals, our objective is to reduce the time required by dealers…
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and…
    • This is a unique role combining operational excellence, ITIL-based service management, and hands-on development support.
  • View similar jobs with this employer
    • During onboarding and training - the requirement will be 5 days in the office.
    • This position is ideal for a problem-solving professional who enjoys…
    • Full benefits package for full-time employees.
    • Family and friends discounts on travel, tech, food, beverage, and fitness.
    • PC Tech Support Specialist is responsible for upkeep and troubleshooting of Karcher North America computer hardware and software systems.
    • The IT Support Specialist will be responsible for maintaining and supporting the IT infrastructure of Metrolinx’s Legacy Fleet Maintenance operations.
    • Employment Type: Full-time, Permanent.
    • Reporting to the T Manager, the IT Coordinator will primarily be responsible for providing internal information…
    • This individual will serve as the primary point of contact for technical support within BlueCat’s Toronto office, providing both in-person and remote assistance…
    • Manage and triage the helpdesk ticketing queue with clear prioritization and fast resolution.
    • 2-4 years in an IT support, helpdesk, or workplace operations role…
    • Applicants must be currently enrolled in a post-secondary program and eligible to participate in a co-op placement.
    • Fluent in spoken and written English.
    • Document support requests, resolutions, and updates in the helpdesk ticketing system.
    • Under close supervision, IT Coop assists customers and clients with…
    • The Technical Support Specialist is for the first and second levels of technical support and troubleshooting.
    • In a more general vein, there will occasionally be…
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Job Post Details

Infrastructure Early Life Support (Desktop Engineer) - job post

Procom
3.4 out of 5 stars
Vaughan, ON
$1 an hour - Contract

Job details

Pay

  • $1 an hour

Job type

  • Contract

Shift and schedule

  • Weekends as needed

Location

Vaughan, ON

Full job description

Desktop Engineer
On behalf of our client in the Consulting Sector, PROCOM is looking for a Desktop Engineer.

Desktop Engineer - Job Description
  • Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program
  • The incumbent will be responsible for profile migration prior to workstation refresh and provide post implementation support post workstation refresh, acting as tier 3 support to Tier 1 and 2 Helpdesk staff
  • Be the single point of contact for IT hardware refresh user profile migration, support during and after workstation refresh
  • Act as an escalation point for tiers 1 and 2 staff
  • Remote support when required
  • Create job aids and standard operating procedure for Helpdesk staff
  • Learn and support Client’s standard practice management clinic software at the advanced level
  • Setup and installation of new systems and IT equipment
  • Providing support to end users
  • Troubleshooting IT issues
  • Required to work evening and weekends outside of regular business hours to accommodate implementations, working shift is subject to change to meet project needs

Desktop Engineer - Mandatory Skills
  • Diploma in Network Administration or a related program
  • 5+ years’ experience in a similar role
  • Extensive knowledge of Microsoft Windows operating systems and MS Office 365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
  • Understanding of remote management tools and techniques
  • Some knowledge of Microsoft windows server platform
  • Superior customer service experience, technical support and IT field support is required
  • Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
  • Excellent time management skills
  • Excellent verbal and written communication skills over the phone, in person, and through email
  • Set clear expectations and define key performance indicators for self
  • Excellent critical thinking skills with the ability to identify and solve problems
  • Set clear expectations and define key performance indicators for self
  • Ability to multitask daily projects and commitments and the ability to work independently
  • Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
  • Working alongside the Server & Cloud engineers to understand what they are implementing, documenting their method of procedures
  • This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day
  • Ensuring residual issues are handled to avoid going to the BAU Helpdesk
  • Advanced understanding of Microsoft Active Director, Azure Active Directory, hybrid AD, Domain Services, Domain Controllers and user profiles
  • Extensive experience with Microsoft 365
  • Experience with DNS management
  • Experience with network operations management, IP schema, subnet changes
  • Oral and written communications skills are required

Desktop Engineer - Assignment Start Date
ASAP – 12 months to start

Desktop Engineer - Assignment Location
Woodbridge, ON – Work Remotely until Sept 2024, and then Hybrid
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