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Helpdesk Support jobs in Ottawa, ON

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    • You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role.
    • Level 2 System Administrators are strong in all the most…
    • Compugen est le plus grand allié technologique privé au Canada.
    • Nous sommes non seulement dédiés à nos objectifs d’entreprise, mais aussi à vos objectifs…
    • Diagnostiquer et résoudre les incidents techniques.
    • Assister les utilisateurs dans l’utilisation des outils.
    • DEC ou formation en informatique ou équivalent.
    • View all TEHORA jobs - Ottawa jobs - Technicien en Informatique (H/F) jobs in Ottawa, ON
    • Salary Search: Technicien en informatique junior salaries in Ottawa, ON
    • Installer et configurer les postes informatiques;
    • Assister les équipes techniques dans la résolution d’incidents.
    • Avoir une expérience dans l’installation et le support des postes de travail, ordinateurs portables, tablettes et imprimantes;
    • Assurer le suivi des tickets et des demandes de support.
    • DEC ou baccalauréat en informatique, réseaux ou domaine connexe (ou expérience équivalente) ;
    • TEHORA est présentement à la recherche d’un(e) analyste en soutien aux utilisateurs senior ayant une solide expérience en support technique et assistance aux…
    • Participer à l’administration des systèmes.
    • 5 à 10 ans d’expérience en TI.
    • Horaires flexibles (selon le type de contrat de travail).
    • TEHORA est présentement à la recherche d’un(e) Technicien(ne)-analyste junior afin de soutenir les activités d’analyse fonctionnelle et de support applicatif.
    • Installer et configurer les équipements informatiques;
    • Assurer le soutien des logiciels de bureau et des outils Microsoft;
    • Participer au support technique des utilisateurs;
    • Installer et configurer les équipements informatiques;
    • Diagnostiquer et résoudre les problèmes techniques;
    • Assurer le soutien technique de niveau avancé auprès des utilisateurs;
    • Diagnostiquer et résoudre les incidents techniques complexes;
    • Installer et configurer les équipements informatiques;
    • Assurer la maintenance des postes de travail;
    • Posséder deux (2) ans d’expérience comme technicien…
    • Assurer le support technique aux utilisateurs;
    • Diagnostiquer les incidents logiciels et matériels;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en…
    • Nous sommes actuellement à la recherche d’un(e) représentant(e) des services techniques, que nous appelons agent(e) des services.
    • Âgé(e) d’au moins 18 ans.
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Job Post Details

Level 2 Microsoft Windows Systems Administrator - job post

Revolution Networks
825 Exhibition Way, Ottawa, ON K1S 5J3
$63,000–$68,000 a year - Permanent, Full-time

Job details

Pay

  • $63,000–$68,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Evenings as needed
  • On call

Location

825 Exhibition Way, Ottawa, ON K1S 5J3

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Extended health care
  • Work from home

Full job description

Systems Administrator (Level 2)

Reports to: Service Manager

General Summary:

Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:

  • Configuration and deployment of new computers
  • Hardware installation
  • Documentation of Client Networks
  • Small Projects
  • Installation of client software
  • Adding email to a client’s phone
  • Assist Sr. Technicians on Larger projects
  • Configuration, installation and troubleshooting Microsoft Office
  • Understanding of and ability to install computer hardware such as RAM
  • Configuring and troubleshooting Microsoft server and desktop operating systems
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop and server operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers, firewalls and wireless access points
  • Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DHCP and DNS services

Credentials and Working Experience:

  • You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role
  • Minimum of 2 – 4 years experience with Windows server and desktop operating systems
  • Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum of 2 - 4 years experience - Server Hardware Support
  • Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Required:

  • Must have a valid Full G Canadian driver’s license
  • Must have a roadworthy car
  • Ability to work occasional evening and weekends
  • Part of an on-call rotation

Ideal:

  • Be fluent in French and English

Job Types: Full-time, Permanent

Pay: $63,000.00-$68,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Work Location: In person

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