Help Desk jobs in Vancouver, BC

WHO WE ARE
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team members, the firm continues its tradition of leadership in the financial community as one of BC’s most respected investment firms.

THE OPPORTUNITY
We have an opportunity for an IT Operations Administrator to join our award-winning firm in the Vancouver office.
WHAT YOU’LL DO
Reporting to the Supervisor, IT Operations and Service Desk, this role supports the day-to-day reliability, security, and performance of end-user computing and infrastructure services. You will execute and coordinate patching across desktops, thin clients, and servers; provide Tier 2/3 escalation support; manage certificates and authentication services; and oversee backup and recovery operations. You’ll also participate in related technology projects, working closely with the Service Desk and Infrastructure and Cybersecurity teams.
This role requires the successful candidate to work onsite five days a week.
RESPONSIBILITIES

• Perform desktop patching and maintenance for Windows endpoints and thin clients, ensuring timely updates and minimal user disruption
• Perform server patching and lifecycle maintenance for Windows and Linux systems in accordance with change and security requirements
• Provide Tier 2/3 service desk escalation support, troubleshooting incidents to resolution and documenting root causes and corrective actions
• Administer certificate management processes (request, renewal, deployment, and revocation) to maintain secure services and endpoints
• Supervise daily backup operations and recovery readiness, including monitoring jobs, investigating failures, and supporting restore requests and testing
• Manage user authentication services and access controls (including account provisioning/deprovisioning and MFA support) in alignment with security policies
• Operate and support managed file transfer services, ensuring secure configurations, reliable schedules, and successful delivery of business-critical transfers
• Maintain server connectivity and authentication integrations (e.g., domain services, SSO-related components), troubleshooting connectivity and trust issues across environments
• Support virtualized environments and Citrix-based services, collaborating with Infrastructure teams to maintain performance and availability
• Support Microsoft 365 and Azure operational tasks, including service health monitoring, configuration changes, and identity-related troubleshooting
• Monitor and maintain Active Directory health

COMPETENCIES

• Asset Management – Plan, budget, purchase, requisition, deploy, manage and maintain assets to optimize their value, lifespan, and operational readiness and support business users
• Coordination – Prioritize, organize, and manage information, people, assets, resources, messages, tasks and/or activities to achieve a goal within timelines
• Customer Service – Determine needs, capture relevant information, apply internal policy or regulation, and escalate and prioritize the requests of customers to answer inquiries, fulfill transactions, or resolve issues
• IT Management – Oversee, align, and optimize IT systems, infrastructure, and resources by implementing strategies, managing risks, and supporting organizational goals through technology
• Knowledge Management – Capture, document, organize, retrieve, and share knowledge to enhance learning, collaboration, problem solving and decision-making or to respond effectively and consistently to inquiries
• Product Knowledge – Maintain and deepen knowledge of company products, services and/or applications in order to align features, benefits, and uses to client or stakeholder needs
• Troubleshooting and Problem Solving – Discover, diagnose and resolve technical issues and communicate solutions to business users to maintain smooth technology operations

KNOWLEDGE AND EXPERIENCE

• 3+ years of experience in IT operations, systems administration, and/or end-user computing support in a production environment
• Degree in Computer Science or a related field, or equivalent combination of education and experience
• Experience with Microsoft Purview or similar Data Loss Prevention solution
• Windows Desktop and Windows Server administration experience, including patching and operational troubleshooting
• Proven ability to troubleshoot and resolve technical issues at a Tier 2 level or higher, with clear incident documentation
• Working knowledge of computer networking services (DNS, DHCP, TCP/IP, routing/switching basics, and troubleshooting connectivity)
• Citrix experience supporting published apps/desktops and related infrastructure in an operational environment
• Azure experience, including identity and access concepts and operational support of cloud services
• Experience supporting virtualized environments and understanding the operational impacts of maintenance, capacity, and performance
• Thin client management experience (configuration, patching, troubleshooting, and lifecycle support)
• Microsoft 365 Admin experience, including operational support and service health awareness
• Strong teamwork and collaboration skills, with the ability to coordinate across Service Desk and Infrastructure and Cybersecurity teams
• Understanding of using CoPilot or other AI solutions in a corporate environment
• Exceptional verbal and written communications skills

WHAT WE OFFER
A culture of openness, collaboration, and respect is foundational to our firm. We are a diverse, driven group of individuals who genuinely care about one another and value each person’s contribution.
We offer a competitive and equitable total rewards package, including mentorship programs and meaningful professional development to support your continued growth. The expected salary for this role is $70,000 – $85,000 per year, plus eligibility for a performance-based bonus.
Our team is growing, and we have room for one more talented professional. If this opportunity aligns with your experience and career goals, we invite you to submit your cover letter and resume by August 19, 2026.
Candidates must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application, with supporting documentation provided prior to a potential offer of employment.
We are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process, please email us at careers@odlumbrown.com.
We appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.