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Help Desk jobs in Vancouver, BC

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    • Administer IT systems ensuring confidentiality, integrity, and availability.
    • This involves providing Tier 1 and Tier 2 technical support to customers through…
    • View all U.S. Consulate General, Vancouver jobs - Vancouver jobs
    • Salary Search: IT Administrator salaries in Vancouver, BC
    • Monitors and maintains data centre and cloud hosting and storage systems performance, security, optimization, and efficiency.
    • Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.
    • Monitors and ensures application performance, quality and other standards are maintained; responds to questions and.
    • A minimum of 15 paid vacation days.
    • Strong customer-facing communication skills with the ability to provide creative solutions and help customers and partners succeed.
    • Strong organizational and time management skills.
    • The successful candidate must be able to demonstrate a proven track record in working with limited supervision…
    • Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments such as Customer…
    • Identifying hardware and software solutions.
    • Troubleshooting, diagnosing, and replacing or repairing the necessary parts.
    • Managing multiple cases at one time.
    • Track project tasks, maintain project documentation, participate in meetings, and follow up on action items with team members and stakeholders.
    • Perform computer setup, upgrades, component replacement, software installation, and basic repairs.
    • Recommend computers, components, and accessories based on…
    • Configure, deploy, maintain, and monitor desktops, laptops, and mobile devices.
    • Assist users with Microsoft 365, email, VPN, photocopiers, printers, and…
    • Visit Community Builders' sites to set up, repair and maintain staff computers, printers, desk phones and mobile devices.
    • Mileage for site travel is reimbursed.
  • View similar jobs with this employer
    • Provide basic support for printers and related peripherals.
    • Our client, a leading technology innovator, is seeking an IT Support Technician to provide hands-on…
  • View similar jobs with this employer
    • 1+ years of IT client, server, and network service delivery experience.
    • Escalate appropriately when resolution requires significant deviation from procedure or…
    • 1+ years of experience with large enterprise IT delivery supporting end user technologies like Windows 10, Microsoft Office 365.
    • This role is overtime eligible.
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Job Post Details

IT Administrator
U.S. Consulate General, Vancouver
Vancouver, BC V6E 2M6
$72,100–$108,200 a year
Permanent, Full-time
Apply now

Job details

$72,100–$108,200 a year
Paid time off, Vision care, Dental care, Life insurance, Extended health care
Permanent, Full-time
Vancouver, BC V6E 2M6

Full job description

Please note that your application will ONLY be reviewed if submitted online on our website at ERA Site, https://ca.usembassy.gov/jobs/ before the closing date November 23, 2026.

Duties: The Information Technology (IT) Administrator is a member of the Diplomatic Technology team. Administer IT systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for compliance, and educate users on information security best practices. Participation in Diplomatic Technology (DT) initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

For Detailed Job Description, Requirements and to apply for this Job - Please visit U.S. Embassy & Consulates in Canada Website, at https://erajobs.state.gov/dos-era/vacancysearch/searchVacancies.hms?_ref=whpbrfz3pt0

Pay: $72,100.00-$108,200.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

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