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    • Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
    • Working with internal stakeholders and external service providers, the Administrator monitors system performance, coordinates technology lifecycle activities,…
    • Replace failed networking devices within racks.
    • Coordinate activity with all 24/7 teams and help improve customer relations.
    • Cas pratique (si pertinent).
    • Answer client queries and provide basic direction and training on common issues.
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    • Experience supporting mobile devices and endpoint management…
    • Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues.
    • Excellent organizational, time management and customer service skills.
    • Use listening and problem solving skills to effectively trouble shoot client issues.
    • May have to spend long hours in concentration, which requires attention to detail and high levels of accuracy;
    • Participate in producing marketing samples.
    • This role requires a tech-savvy individual who will develop and maintain a database with essential information for current and prospective customers.
    • Please note that this position requires completion of a professional reference check prior to offer.
    • Strong troubleshooting, problem-solving, and organizational…
    • Assist with new customer onboarding, including account setup, user access, unit profile creation, and basic portal configuration.
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    • Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and…
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    • Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and…
    • Monitor system performance, availability, backups, and security to help ensure stable day-to-day operations.
    • Troubleshoot and resolve system, server, network,…
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    • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.
    • 3-5 years relevant experience.
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Job Post Details

Tech Support - job post

Canada Controls
1020 Brevik Place, Mississauga, ON L4W 4N7
$80,000–$100,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $80,000–$100,000 a year

Job type

  • Full-time

Location

1020 Brevik Place, Mississauga, ON L4W 4N7

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance

Full job description

Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top manufacturers, Canada Controls’ huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!

Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.

Essential Duties & Responsibilities:

The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escalate to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:

  • Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
  • Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
  • Support customers on other building controller programming and configuration tools we distribute
  • Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
  • Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
  • Bench-test, stage, configure, and commission controllers and gateways before they go out the door
  • Reproduce reported issues in the lab and document root cause and resolution
  • Escalate confirmed product defects to manufacturers and track them through resolution
  • Document solutions in our internal knowledge base so the answer exists the next time
  • Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
  • Assist with customer training sessions, lunch-and-learns, and product demonstrations
  • Occasional travel to customer sites within the region for on-site troubleshooting or startup support
  • Other duties as assigned

***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***

Work Environment & Schedule:

This is a full-time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.

Required Qualifications:

  • Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.
  • General networking fundamentals — TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).
  • Proficient on Windows platforms.
  • Strong verbal and written communication — you can walk a technician through a fix over the phone without losing them.
  • Ability to quickly learn and retain a working knowledge of new software, products and concepts.
  • Valid driver's licence.

Preferred Qualficiations:

  • 1–3 years minimum in technical support, field service, or another customer-facing technical role
  • HVAC Controls or Building Automation Systems experience — installing, commissioning, servicing, or supporting them
  • Working knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeter
  • Niagara Framework experience (Niagara 4 certification a strong asset)
  • Familiarity with building controls protocols — BACnet, LonWorks, Modbus
  • Experience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similar
  • HVAC mechanical background — knowing how an AHU, VAV box, chiller, or boiler actually sequences
  • Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)
  • Building Niagara graphics and dashboards, or setting up trends, histories, and reports
  • Light scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasks
  • Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)
  • Prior experience in controls distribution or as a controls contractor

Compensation & Benefits:

This is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.

Cochrane's Canada Controls division offers competitive benefits packages including health, dental, and vision with Desjardins, long-term disability, life insurance, tuition reimbursement, assistance programs, profit sharing, vacation, and public holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care

Ability to commute/relocate:

  • Mississauga, ON L4W 4N7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience with general networking fundamentals such as TCP/IP, subnetting, and serial-based communications (RS-485/RS-232)?
  • Do you have any working knowledge of low-voltage control wiring such as reading wiring diagrams and submittals, terminations, troubleshooting with multimeters? If so, please explain.
  • Do you have any Niagara Framework experience or are Niagara 4 Certified? If so, please explain.
  • Do you have any experience with Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or other related BAS platforms? If so, please explain.
  • Do you have any experience installing, commissioning, servicing, or supporting HVAC Controls or Building Automation Systems? If so, please explain.

Education:

  • Bachelor's Degree (preferred)

Experience:

  • technical support or field service: 1 year (preferred)

Work Location: In person

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